[[ISSUE: Notes/Highlights]] - app shows notes wrong

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Ruben Sandoval | Forum Activity | Posted: Wed, Apr 17 2019 5:52 PM

Tying to do this via phine...please bear with me...can't upload a picture of what my computer shows this passage to look like with all my highlights and notes, but the screenshot above is from my Galaxy s6 edge plus. Its running logos 8.2.1 app. 

The highlights in the app are seen like this -- not in alignment with how they are in the program.

Anyone else have this issue?

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JT (alabama24) | Forum Activity | Replied: Wed, Apr 17 2019 6:25 PM

I don’t quite understand your issue, but it seems that you are claiming some misalignment issues. Is that right? If so, one possible explanation is a mismatch in resource versions. Delete the resource and redownload it 

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Posts 91
Ruben Sandoval | Forum Activity | Replied: Wed, Apr 17 2019 6:43 PM

Yes...that is essentially thr issue. 

I tried deleting the resource and re-downloaded, but same thing.

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Kevin | Forum Activity | Replied: Wed, Apr 17 2019 7:52 PM

Definitely a weird alignment issue, what happens if you change the 'Text Size' under 'View Settings'?

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JT (alabama24) | Forum Activity | Replied: Thu, Apr 18 2019 4:45 AM

Ruben Sandoval:
I tried deleting the resource and re-downloaded, but same thing.

In which case this may be a bit more complex of an issue. I would suggest posting more details. Include screen shots of desktop passage. How/when/what device did you create highlights? Can you reproduce the issue? 

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Posts 91
Ruben Sandoval | Forum Activity | Replied: Thu, Apr 18 2019 7:00 AM

This is what the passage is supposed to look like (as originally highlighted and noted on my computer).

The highlights and notes originate from my study on a Surface Pro 2, which is running Windows 8 and Logos 8.3.0.0034

Any and all highlights/notes I have created look like they are out of wack (not aligned with where they should be), as far as I can tell. 

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Graham Criddle | Forum Activity | Replied: Thu, Apr 18 2019 7:49 AM

Ruben Sandoval:
Any and all highlights/notes I have created look like they are out of wack (not aligned with where they should be), as far as I can tell. 

In addition, it seems as though some highlights seen on your Surface Pro are not shown on the your mobile device and vice versa.

  • Your Surface Pro has double underlines for verses 11&12 which are not seen on the mobile device
  • Your mobile shows opening and closing double brackets - [[ and ]] - for verses 10-11 and 12-13 which don't show on the Surface Pro

One question - do you have any highlights disabled on the Surface Pro? You can see this in the Resource Visual Filter menu under "Notes and Highlights". Is it possible that some highlights are disabled there - such as the [[ and ]]. But the mobile apps don't have this ability so all highlights would be shown.

And is it possible that the double underlines on the Surface Pro are generated by a Visual Filter (as opposed to a highlight)? Visual Filters are not supported on the mobile apps and this would explain why some things that are seen on the Surface Pro are not seen on mobile.

Even if the above explain some of what you are seeing, there would still be some unanswered questions but it might help clear up some of the "strangeness" you are seeing

Posts 91
Ruben Sandoval | Forum Activity | Replied: Thu, Apr 18 2019 10:40 PM

The highlights are all enabled on my Surface Pro.

None of the markations seen from the desktop screenshot are associated with visual filters -' all from highlighting palettes.

Posts 91
Ruben Sandoval | Forum Activity | Replied: Thu, Apr 18 2019 10:43 PM

 The phone app ss is jus an example -- the whole Bible is in this state of bizarre misallocated/misaligned (?) highlights.

Posts 91
Ruben Sandoval | Forum Activity | Replied: Thu, Apr 18 2019 10:51 PM

Kevin:

Definitely a weird alignment issue, what happens if you change the 'Text Size' under 'View Settings'?

Changing font size in app doesn't change...but woulda been genius call if it did.

Posts 91
Ruben Sandoval | Forum Activity | Replied: Fri, Apr 19 2019 3:22 AM

[[SOLVED/RESOLVED]]

I ended up just uninstalling and reinstalling Logos on my phone -- all is aligned and well now. YesCool

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Graham Criddle | Forum Activity | Replied: Fri, Apr 19 2019 4:48 AM

Ruben Sandoval:
I ended up just uninstalling and reinstalling Logos on my phone -- all is aligned and well now. YesCool

Glad to hear it is working again

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