Page 1 of 1 (18 items)
This post has 17 Replies | 2 Followers

Posts 697
Armin | Forum Activity | Posted: Wed, May 8 2019 8:50 PM

As recommended by Philana in https://community.logos.com/forums/p/181216/1048160.aspx#1048160, here is a new thread.

I haven't been able to reliably reproduce these crashes. They happen typically during the first 5 mins of starting up Logos. However, I noticed the following:

The resources "King James Version KJV 1900" and "AV 1873 NT RI" keep being updated every few days. Here is a screenshot:

Additionally, the Library Catalogue takes typically over 3 mins to update each time I start Logos, even if no new resources have been downloaded. So this message stays for quite a while:

Here are my latest Logs:

https://www.dropbox.com/s/hwlk9jq3ouqmbta/LogosLogs.eberlein.20190509-060319.zip?dl=0 

Posts 697
Armin | Forum Activity | Replied: Wed, May 8 2019 9:02 PM

There is one more observation: Even though the screenshot above states that the resource KJV 1900 was updated in the last 7 days, the Library browser states that this resource was last updated Dec. 21, 2018.

Posts 697
Armin | Forum Activity | Replied: Wed, May 8 2019 9:30 PM

I also noticed in recent weeks (since the crashing started) that I fairly frequently have one (never more than 1) resource that never stop downloading. Here is a screenshot:

The only way to fix this is by following the instructions posted by Dave: https://community.logos.com/forums/p/181157/1047842.aspx#1047842

Posts 697
Armin | Forum Activity | Replied: Thu, May 9 2019 6:09 AM

Armin:

The only way to fix this is by following the instructions posted by Dave: https://community.logos.com/forums/p/181157/1047842.aspx#1047842

This time,  even this does not fix the download issues with this one resource.

Posts 2371
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Thu, May 9 2019 10:40 AM

Armin,

Did you follow the instructions I outlined here: https://community.logos.com/forums/p/181216/1048208.aspx#1048208

They are slightly different than the one you linked in that I suggest you delete the entire resource updates folder to clear out any issuse. Can you let me know if following those instructions fixes things?

Posts 697
Armin | Forum Activity | Replied: Thu, May 9 2019 10:54 AM

Philana R. Crouch:

Did you follow the instructions I outlined here: https://community.logos.com/forums/p/181216/1048208.aspx#1048208

I previoulsy deleted all that was in the Resource folder but not the folder itself, i.e., I had an empty folder called "Resources". 

Now, I deleted the empty folder. Still, the same screenshot as above appears: The resource "The Pentateuch" indicates that it downloads but the download never stops.

Armin

Posts 697
Armin | Forum Activity | Replied: Thu, May 9 2019 7:06 PM

Ok, I managed to track down the name of the resource "The Pentateuch" and delete it. Logos then successfully downloaded the resource. Let's hope that the crashing also improves.

Posts 697
Armin | Forum Activity | Replied: Tue, May 14 2019 7:04 PM

Hi Philana,

I am now on Beta 5. Over the last few days, Logos was stable. However, I just purchased some resources and there were some other updates to download. Logos crashed since then twice a few seconds or minutes after starting it up, while the downloading and indexing still happened.

Here are the logs after the 1st and 2nd crash:

7725.LogosLogs.eberlein.20190515-053543.zip

3644.LogosLogs.eberlein.20190515-055328.zip

Does this help track down the bug?

Armin

Posts 2371
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, May 15 2019 2:55 PM

Armin:

Hi Philana,

I am now on Beta 5. Over the last few days, Logos was stable. However, I just purchased some resources and there were some other updates to download. Logos crashed since then twice a few seconds or minutes after starting it up, while the downloading and indexing still happened.

Here are the logs after the 1st and 2nd crash:

7725.LogosLogs.eberlein.20190515-053543.zip

3644.LogosLogs.eberlein.20190515-055328.zip

Does this help track down the bug?

Armin

Armin,

When the application crashes does a Apple Crash show up? If so can you save that info and upload it here? That might help us diagnose what is going on.

Thanks,

Philana

Posts 697
Armin | Forum Activity | Replied: Wed, May 15 2019 6:24 PM

Hi Philana,

Many thanks for opening a case.

Philana R. Crouch:

When the application crashes does a Apple Crash show up? If so can you save that info and upload it here? That might help us diagnose what is going on.

No Apple crash window appears. Logos just vanishes from the screen.

It appears that the problem only occurs when there are new or updated resources or updated datasets  in the process of being downloaded or being indexed.

Armin

Posts 697
Armin | Forum Activity | Replied: Mon, May 20 2019 8:53 PM

Here is another peculiarity:

When I started Logos, updates started to download. Now I get the following conflicting information:

This seems to state that KJV 1900 was updated. BTW, this resource is often claimed as being updated. However, when I look at the updated resources in the Library browser, it does not appear:

The KJV 1900 was last updated on Dec. 21, 2018.

Posts 2371
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Tue, May 21 2019 1:43 PM

Armin:

Hi Philana,

Many thanks for opening a case.

Philana R. Crouch:

When the application crashes does a Apple Crash show up? If so can you save that info and upload it here? That might help us diagnose what is going on.

No Apple crash window appears. Logos just vanishes from the screen.

It appears that the problem only occurs when there are new or updated resources or updated datasets  in the process of being downloaded or being indexed.

Armin

Hi Armin,

The logs have not contained enough information to diagnose the problem. Is there anything that allows you to consistently reproduce this?

Posts 697
Armin | Forum Activity | Replied: Tue, May 21 2019 9:10 PM

Philana R. Crouch:

The logs have not contained enough information to diagnose the problem. Is there anything that allows you to consistently reproduce this?

Unfortunately, I cannot reproduce it consistently. However, the crash happens most frequently when new resources or datasets are downloaded and installed. I will just keep posting logs when it happens and hope that eventually we get enough information to track it down.

Armin

Posts 697
Armin | Forum Activity | Replied: Wed, May 22 2019 1:29 AM

I just had another crash. This time, I got the Apple Error Message:

https://www.dropbox.com/s/8w1w7z5h5ait77i/Apple%20Crash%20Window.rtf?dl=0

And here are the Logos logs:

https://www.dropbox.com/s/th3uxgplf638pze/LogosLogs.eberlein.20190522-122748.zip?dl=0 

Posts 2371
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, May 22 2019 11:47 AM

Armin:

Armin,

Were you editing your collections? I saw this crash in your logs:

2019-05-22 12:09:27.2463 | ERROR | 23 | ApplicationUtility | Unhandled exception in async work System.InvalidOperationException: Collection was modified; enumeration operation may not execute.

If so do you happen to know what the Collection was and how you were modifying it? This might be helpful.

Posts 2371
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, May 22 2019 12:06 PM

Armin:

The KJV 1900 was last updated on Dec. 21, 2018.

Armin,

I think your KJV 1900 is out of date, and I'm wondering if that is causing problems. My version of the KJV 1900 updated on April 30, 2019. Can you check resource version number located in the support info (its at the bottom of the info panel in the Library or the Resource Panel). Here is what I have installed:

Can you let me know what version of LLS:KJV1900, RVI:KJV1900NT, and RVI:KJV1900 are installed on your machine?

Thanks,

Philana

Posts 697
Armin | Forum Activity | Replied: Wed, May 22 2019 8:40 PM

Philana R. Crouch:

Were you editing your collections? I saw this crash in your logs:

2019-05-22 12:09:27.2463 | ERROR | 23 | ApplicationUtility | Unhandled exception in async work System.InvalidOperationException: Collection was modified; enumeration operation may not execute.

If so do you happen to know what the Collection was and how you were modifying it? This might be helpful.

I haven't edited collections in the last 2 weeks. So "no", the crash did not happen during the modification of a collection.

Posts 697
Armin | Forum Activity | Replied: Wed, May 22 2019 8:44 PM

Philana R. Crouch:

Armin:

The KJV 1900 was last updated on Dec. 21, 2018.

Armin,

I think your KJV 1900 is out of date, and I'm wondering if that is causing problems. My version of the KJV 1900 updated on April 30, 2019. Can you check resource version number located in the support info (its at the bottom of the info panel in the Library or the Resource Panel). Here is what I have installed:

Can you let me know what version of LLS:KJV1900, RVI:KJV1900NT, and RVI:KJV1900 are installed on your machine?

Thanks,

Philana

Here is my version information:

LLS:KJV1900
2019-04-15T22:33:28Z
KJV1900.logos4

RVI:KJV1900NT
2019-04-15T22:14:37Z
KJV1900NT.lbsrvi

RVI:KJV1900OT
2019-04-15T22:14:37Z
KJV1900OT.lbsrvi

But on the other hand, the library browser shows as "Last Updated": Dec. 21, 2018:

Page 1 of 1 (18 items) | RSS