Returned resource still showing in mobile library

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Posts 188
Kevin | Forum Activity | Posted: Sun, May 12 2019 1:04 PM

(Crossposted in the Beta Group)

I have a resource that I do not own appearing in my library only on mobile.

I have reinstalled the app from scratch, following a factory reset (not related to this non-issue to me)

It is available to read, but not download (it shows 'Buy'), other resources returned at the same time are not showing in library. It is showing in the info pane as "This book is only available online because it is not part of your Logos Bible Software Library"

The resource is "Apocrypha of the Old Testament" by R. H. Charles, and whilst I did not purchase this as it is not available, I did purchase and the return the other items in the https://www.logos.com/product/4237/the-apocrypha-and-pseudepigrapha-of-the-old-testament-in-english package that are available.

Thanks

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Forum MVP
JT (alabama24) | Forum Activity | Replied: Sun, May 12 2019 1:12 PM

The behavior you describe is what is expected of “free to use, but don’t own” resources. I suspect this may be one of those. 

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Posts 188
Kevin | Forum Activity | Replied: Sun, May 12 2019 1:35 PM

I just thought it interesting that it is only on mobile, and wondered if bug in the return process that Faithlife might not be aware of.

It is contained within my intended next base package purchase, so should have it on desktop also then.

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Forum MVP
JT (alabama24) | Forum Activity | Replied: Sun, May 12 2019 1:53 PM

The mobile app come with free to use, not own resources. The desktop app does not. These resources can be viewed, but not downloaded. The behavior you described matches exactly. The list changes from time to time, but I assume this is one of those resources. 

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Posts 27108
Forum MVP
JT (alabama24) | Forum Activity | Replied: Thu, May 16 2019 12:02 PM

It was confirmed today that this is one of the free to use mobile resources. 

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