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This post has 13 Replies | 4 Followers

Posts 2910
Jan Krohn | Forum Activity | Posted: Mon, May 27 2019 5:19 AM

I just purchased some books from the Memorial Day Sale, including this one:

https://www.logos.com/product/39639/ancient-texts-for-new-testament-studies-a-guide-to-the-background-literature

It's not downloading though. It keeps downloading endlessly, and if I cancel the download, it keeps cancelling endlessly.

I'm attaching the logs. Any idea how to fix this anyone?3058.Logos.zip

Past IT Consultant. Past Mission Worker. Entrepreneur. Seminary Student (VIU).
Christian Debate Forum --- Auferstanden! Blog

Posts 778
LogosEmployee
Joe McCune (Faithlife) | Forum Activity | Replied: Mon, May 27 2019 7:48 AM

Jan, I am sorry to hear that you have been having this problem.

Please do the following:

  1. Close Logos.
  2. Right-click the Logos icon on the Desktop.
  3. Click Open file location.
  4. Open the Data folder.
  5. Open the folder inside the Data folder, the name for this folder varies.
  6. Open the ResourceManager folder.
  7. Select the downloaded folder and press the F2 key (or right-click it and click "Rename”).
  8. Add the word “old” to the beginning of the word Downloaded.
  9. Start Logos.  You should now see that the download completes successfully.
Posts 2910
Jan Krohn | Forum Activity | Replied: Mon, May 27 2019 10:32 AM

Thanks Joe! The download was able to complete now.

Past IT Consultant. Past Mission Worker. Entrepreneur. Seminary Student (VIU).
Christian Debate Forum --- Auferstanden! Blog

Posts 63
greypilgrim | Forum Activity | Replied: Wed, May 29 2019 9:43 AM

My DOWNLOAD button would not DOWNLOAD TDNT. I tried this solution and it worked. It took several minutes to find the DATA file but eventually I did. 

Thanks

John H Pavelko

Crossroads Presbyterian Church

Walled Lake MI

Posts 549
L.A. | Forum Activity | Replied: Fri, May 31 2019 11:56 AM

Joe McCune (Faithlife):
Please do the following:

...

I have the same problem. Unfortunately, I can't follow your instructions, Joe (Mac OS 10.14.5; Logos 8.5) 

Posts 30484
Forum MVP
JT (alabama24) | Forum Activity | Replied: Fri, May 31 2019 4:32 PM

Mac file storage system is different than windows. See this wiki link: https://wiki.logos.com/Installation_and_Indexing_Questions 

macOS, iOS & iPadOS | Logs |  Install

Posts 27858
Forum MVP
Dave Hooton | Forum Activity | Replied: Fri, May 31 2019 4:39 PM

L.A.:

Joe McCune (Faithlife):
Please do the following:

...

I have the same problem. Unfortunately, I can't follow your instructions, Joe (Mac OS 10.14.5; Logos 8.5) 

Rename the Downloaded folder, which is in your /Library/Application Support/Logos4/Data/{random}/ResourceManager folder

Dave
===

Windows 11 & Android 8

Posts 30484
Forum MVP
JT (alabama24) | Forum Activity | Replied: Fri, May 31 2019 4:43 PM

Dave Hooton:
Rename the Downloaded folder, which is in your /Library/Application Support/Logos4/Data/{random}/ResourceManager folder

Make sure to observe the note in my link above:

Mac OS X note: to view the ~/Library folder see http://www.macworld.com/article/161156/2011/07/view_library_folder_in_lion.html 

macOS, iOS & iPadOS | Logs |  Install

Posts 549
L.A. | Forum Activity | Replied: Sat, Jun 1 2019 11:10 AM

Thanks JT and Dave! I did find the hidden folder, renamed Downloaded to oldDownloaded, restarted Logos... 

Logos downloaded the resources I 'bought' (free Book etc of the Month) today, BUT did NOT download the resources I bought yesterday (Lutheran Bronze). Still, I have to download each resource after opening by clicking on the blue [download now] button. (Note: download now is on yes, starting downloads automatically is on yes too.) 

Posts 3
Erhard Hermann | Forum Activity | Replied: Wed, Jun 2 2021 8:40 AM

I have this problem right now. I tried the steps suggested, but it still just keeps having the download spiral going, but it is not downloading the resource

Posts 3
Erhard Hermann | Forum Activity | Replied: Wed, Jun 2 2021 8:41 AM

I tried all of these steps but it still does not download the resource.

Posts 234
cshover8669 | Forum Activity | Replied: Wed, Jun 2 2021 2:14 PM

Every once in a while, that happens to me, and it usually clears up once it goes through an indexing cycle. You can try typing "rebuild index" in the go box and see if a re-index process solves the problem.  

Posts 5921
SineNomine | Forum Activity | Replied: Thu, Jun 3 2021 12:19 PM

Erhard Hermann:

I have this problem right now. I tried the steps suggested, but it still just keeps having the download spiral going, but it is not downloading the resource

Welcome to the forums!

Since this is the Logos 8 Desktop App forum, and Logos 8 is no longer supported, I suggest upgrading to Logos 9 (for free) if you haven't done so already, and then starting a new thread in the Logos 9 Dekstop App forum if you continue having difficulties.

Please use descriptive thread titles to attract helpful posts & not waste others' time. Thanks!

Posts 1
Joseph Sousa | Forum Activity | Replied: Tue, Dec 28 2021 10:56 PM

You are a beautiful human being!! A 2 year old forum answer fixed my issue! Thank you!! 

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