NEW WEBSITE PROBLEM - PREPUBS

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This post has 38 Replies | 1 Follower

Posts 323
Vincent Chia | Forum Activity | Posted: Tue, Jun 25 2019 10:09 PM

There is a problem with the pre-order resource pages.

Previously, I could see if a resource is included in another bundle, so I do not have to double-order.

Now that detail is gone!

Can you fix this?

Director

Elyon Family Clinic & Surgery Pte Ltd

Singapore

Posts 323
Vincent Chia | Forum Activity | Replied: Wed, Jun 26 2019 12:07 AM

Hello FL - Please don't ignore this.

I do not want to double-preorder a resource which is in a bundle I already pre-ordered.

So unless this is fixed, I can't do any pre-order.

Director

Elyon Family Clinic & Surgery Pte Ltd

Singapore

Posts 314
LogosEmployee
Joe McCune (Faithlife) | Forum Activity | Replied: Wed, Jun 26 2019 8:18 AM

I am sorry to hear that you have been having trouble with this, Vincent.  We are busy improving our new web site.

As a temporary workaround, you may wish to use the previous version of our web site at https://classic.logos.com

Posts 263
LogosEmployee
Celeste Fiorillo | Forum Activity | Replied: Wed, Jun 26 2019 9:34 AM

Vincent,

Can you send me an example of a page you're looking at?

There should be a section at the very bottom of the page that shows if the resource is included in any other bundles.

Posts 323
Vincent Chia | Forum Activity | Replied: Wed, Jun 26 2019 5:57 PM

Celeste Fiorillo:

Vincent,

Can you send me an example of a page you're looking at?

There should be a section at the very bottom of the page that shows if the resource is included in any other bundles.

Dear Celeste, thank you for assisting me in this.

As an example,

https://www.logos.com/product/177595/natural-law-a-brief-introduction-and-biblical-defense

This resource should be within the Davenant Institute Collection:

https://www.logos.com/product/175427/the-davenant-institute-collection

Other recent resources with this issue are (just a sample):

https://www.logos.com/product/177599/naming-the-powers-the-language-of-power-in-the-new-testament

https://www.logos.com/product/177409/covenant-continuity-and-fidelity-a-study-of-inner-biblical-allusion-and-exegesis-in-malachi

https://www.logos.com/product/177408/paul-among-the-apocalypses-an-evaluation-of-the-apocalyptic-paul-in-the-context-of-jewish-and-christian-apocalyptic-literature

Director

Elyon Family Clinic & Surgery Pte Ltd

Singapore

Posts 1397
Rick Ausdahl | Forum Activity | Replied: Thu, Jun 27 2019 7:46 AM

Vincent Chia:

Celeste Fiorillo:

Vincent,

Can you send me an example of a page you're looking at?

There should be a section at the very bottom of the page that shows if the resource is included in any other bundles.

Dear Celeste, thank you for assisting me in this.

As an example,

https://www.logos.com/product/177595/natural-law-a-brief-introduction-and-biblical-defense

This resource should be within the Davenant Institute Collection:

https://www.logos.com/product/175427/the-davenant-institute-collection

Other recent resources with this issue are (just a sample):

https://www.logos.com/product/177599/naming-the-powers-the-language-of-power-in-the-new-testament

https://www.logos.com/product/177409/covenant-continuity-and-fidelity-a-study-of-inner-biblical-allusion-and-exegesis-in-malachi

https://www.logos.com/product/177408/paul-among-the-apocalypses-an-evaluation-of-the-apocalyptic-paul-in-the-context-of-jewish-and-christian-apocalyptic-literature

Vincent, when I use the link you provided for the "natural law" resource, I do see the Davenant collection listed ...but as Celeste noted, it's now at the bottom of the web page.  I much prefer seeing it near the top of the page as it was before, but at least it's there.

Posts 263
LogosEmployee
Celeste Fiorillo | Forum Activity | Replied: Thu, Jun 27 2019 9:10 AM

Yes, Rick is correct that it's at the bottom of the page. We are going to be moving it up on the page soon. Sorry for the confusion!

Posts 13360
Forum MVP
Mark Barnes | Forum Activity | Replied: Thu, Jun 27 2019 9:59 AM

Celeste Fiorillo:

Yes, Rick is correct that it's at the bottom of the page. We are going to be moving it up on the page soon. Sorry for the confusion!

Yes, please. The higher, the better! (It's one of the first things I look for.)

Posts 3219
Forum MVP
PetahChristian | Forum Activity | Replied: Thu, Jun 27 2019 10:55 AM

Mark Barnes:

Celeste Fiorillo:

Yes, Rick is correct that it's at the bottom of the page. We are going to be moving it up on the page soon. Sorry for the confusion!

Yes, please. The higher, the better! (It's one of the first things I look for.)

It is the first thing I look for. When it was on the right (under the order box), you could glance over to the right side to check, then return to reading the information on the left. That was visually efficient, functional, and not disruptive to the page-reading experience.

In other words, once you know it's available in other collections, you don't need or want that information right in front of your eyes.

What we've done is trade off other information under the order box for a floating order box with nothing underneath it. One of the problems that introduces is that if the "This title is included in..." section is too high, that big box might disrupt reading of the other information on the left (and that might make the site experience less pleasant for some of us).

Assuming this section has to stay in the left column and will never be under the floating order box again, how high would you want it? What would be too high?

Would we want it above the Resources Included or not? Is that too high?

I'd want to move it up a bit, but not so high that I get tired of seeing it on the left, and have to scroll past it to see other details. Unfortunately, it's difficult to guess where that "sweet spot" is, until we try that change for a while, and see whether or not it "works."

I think that's part of the reason why I suggested adding a link to that section so we could a) immediately see at a glance whether there were savings opportunities, b) quickly navigate to that section, yet c) still keep the box in a peripheral location out of our main focus.

I am grateful that FL has been listening and does consider all the different factors, as they strive to satisfy many website objectives (including the impossible job of keeping customers happy). Thank you for all that the team continues to do, and no apology needed.

Posts 323
Vincent Chia | Forum Activity | Replied: Thu, Jun 27 2019 4:23 PM

Dear Celeste,

I do not understand why I couldn't see it. I do see the publisher, but not the bundle the resource is found in.

Please see attached images. This is what I can see.

Director

Elyon Family Clinic & Surgery Pte Ltd

Singapore

Posts 323
Vincent Chia | Forum Activity | Replied: Thu, Jun 27 2019 4:49 PM

Dear Celeste,

I just discovered that I can see the bundle if I sign out of my account!

Is there a bug in my account???

Director

Elyon Family Clinic & Surgery Pte Ltd

Singapore

Posts 980
Tom Reynolds | Forum Activity | Replied: Thu, Jun 27 2019 4:52 PM

It is below the sample pages for me. Perhaps you have an adblocker, NoScript, Ghostery or some similar program blocking it from loading.... There is another section called "customers also bought" which you seem to be missing as well.

Posts 323
Vincent Chia | Forum Activity | Replied: Thu, Jun 27 2019 4:54 PM

For example:

https://www.logos.com/product/176901/a-theology-of-james-peter-and-jude-living-in-the-light-of-the-coming-king

This is how it looks sign-in:

This is how it looks AFTER I SIGNED OUT OF MY ACCOUNT:

Director

Elyon Family Clinic & Surgery Pte Ltd

Singapore

Posts 323
Vincent Chia | Forum Activity | Replied: Thu, Jun 27 2019 4:56 PM

Tom Reynolds:

It is below the sample pages for me. Perhaps you have an adblocker, NoScript, Ghostery or some similar program blocking it from loading.... There is another section called "customers also bought" which you seem to be missing as well.

It cannot be. Otherwise how do you explain the different results before and after I signed out of my account?

Director

Elyon Family Clinic & Surgery Pte Ltd

Singapore

Posts 263
LogosEmployee
Celeste Fiorillo | Forum Activity | Replied: Thu, Jun 27 2019 4:56 PM

We just made the change this afternoon, so I wonder if you got caught in an 'in between' state. 
It also takes a few moments for those sections to load (and takes longer when you're logged in because it's checking what you already own). 
Can you try again, being logged in, and give it a few extra moments to load? 
Let me know if that doesn't resolve it. Thanks for keeping us posted!

Posts 980
Tom Reynolds | Forum Activity | Replied: Thu, Jun 27 2019 5:04 PM

Vincent Chia:

It cannot be. Otherwise how do you explain the different results before and after I signed out of my account?

Indeed. I wrote that before your post showed up. But there is an issue with NoScript detecting a cross-site xss attack that I just posted in the main thread. It's not effecting my ability to see those two things though.

Posts 323
Vincent Chia | Forum Activity | Replied: Thu, Jun 27 2019 5:05 PM

Celeste Fiorillo:

We just made the change this afternoon, so I wonder if you got caught in an 'in between' state. 
It also takes a few moments for those sections to load (and takes longer when you're logged in because it's checking what you already own). 
Can you try again, being logged in, and give it a few extra moments to load? 
Let me know if that doesn't resolve it. Thanks for keeping us posted!

Dear Celeste 

I gave it about 5 minutes. Nothing happened.

How long am I supposed to wait? 

Director

Elyon Family Clinic & Surgery Pte Ltd

Singapore

Posts 3219
Forum MVP
PetahChristian | Forum Activity | Replied: Thu, Jun 27 2019 5:14 PM

Vincent Chia:

Dear Celeste,

I just discovered that I can see the bundle if I sign out of my account!

Is there a bug in my account???

No.

For some reason, FL chose to no longer include bundles which we own. So if you owned all the bundles that a pre-pub was also included in, that section would be blank (and probably wouldn’t appear).

If you think about that scenario, it’s probably not an issue. Even if you pre-ordered it separately, you’d already own a license for it, and you would not be charged again when the pre-pub shipped.

Posts 323
Vincent Chia | Forum Activity | Replied: Thu, Jun 27 2019 6:26 PM

PetahChristian:

Vincent Chia:

Dear Celeste,

I just discovered that I can see the bundle if I sign out of my account!

Is there a bug in my account???

No.

For some reason, FL chose to no longer include bundles which we own. So if you owned all the bundles that a pre-pub was also included in, that section would be blank (and probably wouldn’t appear).

If you think about that scenario, it’s probably not an issue. Even if you pre-ordered it separately, you’d already own a license for it, and you would not be charged again when the pre-pub shipped.

The bundle I pre-ordered is a pre-order; so technically I do not own it as yet.

FL breaks up a bundle sometimes, and I want to know if these pre-orders are in another pre-order bundle.

Director

Elyon Family Clinic & Surgery Pte Ltd

Singapore

Posts 3219
Forum MVP
PetahChristian | Forum Activity | Replied: Thu, Jun 27 2019 6:35 PM

Vincent Chia:
The bundle I pre-ordered is a pre-order; so technically I do not own it as yet.

I’d report that as a bug and see what FL says.

I think it’s more useful to see all collections that a resource is included in, regardless of ownership, but I don’t know if that functionality will return.

As to FL breaking up a bundle, any new collections would show up, since you haven’t ordered (or bought) them yet.

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