I recently purchased Wallbuilders Package. Each media file is unaccessible. Going to the support page, we are told to check internet connection (which I did) and to download all media (which I tried) but the files are not accessible.
Does anyone else have this problem with this resource?
I have the same problem.
I can access other media (Mounces' Greek videos).
Ronald Quick: I can access other media (Mounces' Greek videos).
Yes, so can I. But the Wallbuilders media cannot be accessed. Anyone else having the same problem?
I can replicate this on a Windows machine. We'll look into it.
Thanks, Kyle
Kyle G. Anderson: I can replicate this on a Windows machine. We'll look into it.
Kyle, is there any update on this? Need to know whether I need to return this resource for not working.
I still cannot access the media. Is there any update?
I have just written an email to my salesperson asking for a refund
I don't blame you for asking for a refund. It's a great collection, but if you can't access the media you're missing out on a lot of it.
I purchased mine in 2012 when it was still on CD. The media is in mp3 and WMV format, so I can still access it outside of Logos.
I simply do not see it worth the money without the media. Hopefully they will respond positively to a refund. I am one month and 3 days since I purchased.
I would expect them to honor your request for a refund since they were aware of the problem. They usually do a good job at taking care of their customers.
Kyle,
Is there an update on getting Logos to play these media files?
Bump.