Wallbuilders media cannot be accessed

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This post has 18 Replies | 0 Followers

Posts 1962
Mark | Forum Activity | Posted: Mon, Jul 8 2019 6:47 AM

I recently purchased Wallbuilders Package.  Each media file is unaccessible. Going to the support page, we are told to check internet connection (which I did) and to download all media (which I tried) but the files are not accessible. 

Does anyone else have this problem with this resource?

Posts 2348
Ronald Quick | Forum Activity | Replied: Tue, Jul 9 2019 4:18 AM

I have the same problem.

Posts 2348
Ronald Quick | Forum Activity | Replied: Tue, Jul 9 2019 4:20 AM

I can access other media (Mounces' Greek videos).

Posts 1962
Mark | Forum Activity | Replied: Tue, Jul 9 2019 4:53 AM

Ronald Quick:

I can access other media (Mounces' Greek videos).

Yes, so can I.  But the Wallbuilders media cannot be accessed.  Anyone else having the same problem?

Posts 1012
LogosEmployee
Kyle G. Anderson | Forum Activity | Replied: Tue, Jul 9 2019 9:04 AM

I can replicate this on a Windows machine. We'll look into it.

Posts 1962
Mark | Forum Activity | Replied: Tue, Jul 9 2019 1:10 PM

Thanks, Kyle

Posts 1962
Mark | Forum Activity | Replied: Fri, Aug 2 2019 5:24 AM

Kyle G. Anderson:

I can replicate this on a Windows machine. We'll look into it.

Kyle, is there any update on this?  Need to know whether I need to return this resource for not working.

Posts 2348
Ronald Quick | Forum Activity | Replied: Tue, Aug 6 2019 6:18 AM

I still cannot access the media.  Is there any update?

Posts 1962
Mark | Forum Activity | Replied: Tue, Aug 6 2019 7:50 AM

I have just written an email to my salesperson asking for a refund

Posts 2348
Ronald Quick | Forum Activity | Replied: Tue, Aug 6 2019 8:30 AM

I don't blame you for asking for a refund.  It's a great collection, but if you can't access the media you're missing out on a lot of it. 

I purchased mine in 2012 when it was still on CD.  The media is in mp3 and WMV format, so I can still access it outside of Logos.

Posts 1962
Mark | Forum Activity | Replied: Tue, Aug 6 2019 9:31 AM

I simply do not see it worth the money without the media. Hopefully they will respond positively to a refund.  I am one month and 3 days since I purchased.

Posts 2348
Ronald Quick | Forum Activity | Replied: Tue, Aug 6 2019 2:37 PM

I would expect them to honor your request for a refund since they were aware of the problem.  They usually do a good job at taking care of their customers.

Posts 2348
Ronald Quick | Forum Activity | Replied: Sun, Aug 25 2019 3:25 PM

Kyle,

Is there an update on getting Logos to play these media files?

Posts 2348
Ronald Quick | Forum Activity | Replied: Wed, Oct 2 2019 4:05 AM

Bump.

Posts 2348
Ronald Quick | Forum Activity | Replied: Wed, Nov 13 2019 4:51 PM

Wallbuilders media still will not play.  Is there an update on when this will be fixed?

Posts 1962
Mark | Forum Activity | Replied: Thu, Nov 14 2019 4:29 AM

I returned the resource since the problem was not fixed and there was no response from FL.  I am quite sure FL will honor a request to return the product even if it has been long past 3 months for you.  You have repeatedly asked for help with this. 

Posts 5115
DIsciple II | Forum Activity | Replied: Thu, Nov 14 2019 7:47 AM

Since this is a known issue and they have not resolved it the product should at the very least have a warning on its webpage that there is an issue with the media. Have they done this?

Posts 2348
Ronald Quick | Forum Activity | Replied: Mon, Nov 18 2019 5:23 AM

I received an email from Logos tech support.  I was able to download the media and now am able to access the videos.  I'm not sure when this was fixed, but it's working now. 

Thanks Logos.

Posts 1962
Mark | Forum Activity | Replied: Mon, Nov 18 2019 5:41 AM

Well I am glad for you.  It is a great resource.  Wish I had it, but now will not try again without a sale

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