ERROR: Logos failed to build my PB Bible (8.7 Beta 2 WIN 8.7.0.0013)

Page 1 of 1 (18 items)
This post has 17 Replies | 2 Followers

Posts 878
Tim Hensler | Forum Activity | Posted: Tue, Jul 23 2019 8:41 PM

Logos failed to build my PB Bible, reporting the following log message, and said I had to close all open panels and try again.  I had to close the whole application to get it to build the PB Bible, which it did successfully. 

=====

[Info] Starting build for PBB:4082bc6f259240afb74e9c09cc09603b
[Error] Error while building book: Could not remove existing resource. Please close all other open panels and try again.
[Error] Exception: LDLS4.Panels.PersonalBookBuilderPanel.PersonalBookBuilderException: Could not remove existing resource. Please close all other open panels and try again.
at LDLS4.Panels.PersonalBookBuilderPanel.PersonalBookConverter.<CreatePersonalBookWork>d__2.MoveNext()
at Libronix.Utility.Threading.AsyncWorkerTask`1.EnumMoveNext()
at Libronix.Utility.Threading.AsyncWorkerTask`1.EnumMoveNextWithCatch()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at Libronix.Utility.Threading.AsyncWorkItem.Verify()
at LDLS4.Panels.PersonalBookBuilderPanel.PersonalBookViewModel.<CreatePersonalBookWork>d__137.MoveNext()

=====

This happens frequently.

As I study the Bible, I build and update my own PB Bible often. 

I always close the PB Bible resource in Logos before I try to rebuild it (if I don't, it is almost sure to fail).

When it fails I almost always have to close Logos, re-launch it and build the PB Bible before I load my layout.  (Just closing all panels doesn't usually make a difference.)  Needless to say, that's a tedious and frustrating process when it happens multiple times per study session.  My expectation is that it would build the PB Bible on demand without these extra steps.

The problem used to be really bad in Logos 7.  The problem seems to have lessened around the time L8 came out, but it is still a problem.

This time, after it failed, Logos began to index.  It always indexed after a successful build, but I never saw it index after a failed build.

Building my PB Bible fails most often when when or more of the following fictions were actively used in the PB Bible resource before I closed and tried to rebuild it:

  • was part of a link set
  • Had multiple resources selected for display (whether or not they were displayed when I closed the PB Bible resource before rebuilding it).

The above two problems makes me think that some relationship is not being released when the resource is closed, preventing Logos from properly preparing the PB for rebuild.

I kind of understand the following conditions may affect it, on the other hand, other resources download and get added to the library while these functions are running without a problem, so why not building a PB?

  • Logos is preparing my library
  • Logos is indexing

Can you please take another stab at fixing this problem with building PBs?

Please let me know where you want me to email my source DOCX if you need it. (PB Settings: Type: Bible; Language: English)

Thank you for your help with this.

1541.Logos.zip

Posts 3506
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, Jul 24 2019 12:01 PM

Hi Tim,

I messaged you on Faithlife.com to let you know where to email the PBB.

Posts 878
Tim Hensler | Forum Activity | Replied: Wed, Jul 24 2019 4:15 PM

Information and document emailed as instructed.  Thank you.

Posts 878
Tim Hensler | Forum Activity | Replied: Thu, Nov 14 2019 8:00 PM

Hi Faithlife,

I'm guessing you received the document I emailed per the instructions you sent me, and a case has been created.

I'm hoping this is fixed soon - I have to do a lot of extra steps to build my Bible PB each time I need to update it from my work in the DOCX.  Other types of PBs, most of them much smaller, have the same problem, so it's not just Bible PB or large DOCX file problem.

Please let me know if you need more info or samples, or if there is something else I can do to help with this.

Posts 878
Tim Hensler | Forum Activity | Replied: Fri, Nov 15 2019 10:05 PM

Hi Philana,

I got your message on Faithlife.com and emailed my latest DOCX to you as instructed.

Thanks again for your help with this.

Posts 26714
Forum MVP
Dave Hooton | Forum Activity | Replied: Sun, Nov 17 2019 10:39 PM

This has been a problem for a long time, but it happens less with Logos 8. I get it with small PB's (a few pages in Word), and the workaround is the same as always!

Dave
===

Windows 10 & Android 8

Posts 3506
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Mon, Dec 2 2019 2:01 PM

Tim Hensler:

Hi Philana,

I got your message on Faithlife.com and emailed my latest DOCX to you as instructed.

Thanks again for your help with this.

Hi Tim,

Thank you for your patience, I got a bug report written up.

Posts 878
Tim Hensler | Forum Activity | Replied: Mon, Dec 2 2019 2:03 PM

Thank you Philana.

Posts 878
Tim Hensler | Forum Activity | Replied: Sat, Dec 7 2019 5:33 AM

By the way, Philana, one more observation I have confirmed (that maybe you found after review my logs or through your duplication of the problem). 

I thought I would share it here so your code poets would see it:

I noticed that most of the time when the PB build fails, and I close the Logos App, the Synchronizing pop-up appears.  I do wonder if the build fails because Logos has to finish syncing before it can build a PB.  The frustrating part is that I make sure the swirling pizza that indicates synchronization stops moving before I attempt to build the PB, but apparently when it stops, the synchronization hasn't.  Sometimes it takes a long time to finish synchronization (usually from 2 to 10 seconds) and close the synchronization pop-up before I can relaunch Logos and successfully build the PB.

If this is the case, rather than the PB Builder failing, I'd like to see:

  • synchronization take less time
  • the swirling pizza truly indicated when synchronization finished.
  • PB Builder, when executed, would wait for synchronization to finish, then execute the build.

(The first two should be true even if they are not part of the PB Builder problem, please.)

Hope this helps.

Posts 878
Tim Hensler | Forum Activity | Replied: Fri, Jul 3 2020 10:46 AM

Bump - please let me know if there is anything else I can provide or do to help this move forward.  Thank you.

Posts 878
Tim Hensler | Forum Activity | Replied: Wed, Mar 31 2021 6:48 PM

Any word on the status of this long-term problem?  It is frustrating to have to restart the app when it fails to build a Persona Book - especially when it happens multiple times a day.

Posts 3506
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Mon, Apr 5 2021 11:30 AM

Tim Hensler:

Any word on the status of this long-term problem?  It is frustrating to have to restart the app when it fails to build a Persona Book - especially when it happens multiple times a day.

I don't have any updates on this. Are yous saying your keep trying to rebuild it? I have pinged someone on the case. Is this the same resource?

Posts 212
Pater Noster | Forum Activity | Replied: Mon, Apr 5 2021 12:31 PM

Oh my I can't believe this isn't a well known reported bug. This has been reported for YEARS, with very little feedback from FL. Here's just some of the threads on it:

https://community.logos.com/forums/p/195700/1131770.aspx 

https://community.logos.com/forums/p/196751/1139555.aspx 

https://community.logos.com/forums/p/182731/1057129.aspx 

https://community.logos.com/forums/p/179645/1038326.aspx 

https://community.logos.com/forums/t/179632.aspx 

https://community.logos.com/forums/t/180445.aspx 

I posted here, with specific steps how to reproduce it. It has NOTHING to do with the file, it's some sort of resource left open. If you read my report on it in December it may shed some light. 

https://community.logos.com/forums/p/197299/1143154.aspx#1143154 

Posts 878
Tim Hensler | Forum Activity | Replied: Mon, Apr 5 2021 3:40 PM

Hi Philana,

I have several different Personal Books I update from time to time that have this problem - several monographs. a calendar devotional, a couple dictionaries and a couple bibles.  I have had this problem on three different computers.

I use one of my Bible PBs the most, building it several times a week, even a day, as I study and prepare lessons/sermons, I run into this problem frequently - 40-60% of the time I try to build a PB.

My routine is to update my BIble PB DOCX file, then build the PB, then use the PB in Logos.  As I use it, I may update the DOCX, close the PB in Logos (even closing everything in Logos) and then build it again.  I have the most trouble if I have used the multiple Resources display and/or Link Sets functions with the Bible PB before closing it in Logos and then try to build it again.  It's like it doesn't release some connection or link to something when I close the PB in Logos before trying to build it again. Once if fails, the only way to build the PB is to close and restart Logos, which clears the problem and it will build fine after I relaunch Logos (until I use the PB again).

As has been mentioned, this problem dates back years (at least 4 major versions of Logos - that's over 8 years).  A few years ago I was so frustrated with the impact it had on my studies I stopped using PBBs.  But it is so powerful and helpful and there is no substitute, so I restarted, periodically reporting the problem.

Please advise if you need anything from me or my fellow PB users.  I'm sure we would all be glad to send you more DOCX files, logs and our first born parakeets (just kidding about the parakeets - I don't have one myself, but I would buy one if it would help).

Thank you for any help you can provide that solves this problem.

Posts 32584
Forum MVP
MJ. Smith | Forum Activity | Replied: Mon, Apr 5 2021 4:06 PM

Tim Hensler:
As has been mentioned, this problem dates back years (at least 4 major versions of Logos - that's over 8 years). 

At one point it was nearly fixed only to become broken again. I think that it has persisted not because of neglect but it is a very thorny problem.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 878
Tim Hensler | Forum Activity | Replied: Wed, Jun 9 2021 6:22 AM

In the current era of fixes and improvements, I'm hoping this age-old problem gets attention. Please?

(I understand PBBs may not get the attention I'd like because PBBs may not be used by many people, but I can't help but think that if it worked properly, more people would use it.  I quit for a while because of this problem.  I restarted and fight through this problem often every week because PBBs, especially personal Bible translations, are so helpful and powerful for studying and teaching the Bible.)

Please let me know if you need more information or copies of my DOCX files.

Posts 2666
LogosEmployee
Andrew Batishko | Forum Activity | Replied: Wed, Jun 9 2021 6:56 AM

Fixed on Mac for 9.6 Beta 1.

https://wiki.logos.com/Logos_9.6_Beta_1

Andrew Batishko | Faithlife software developer

Posts 878
Tim Hensler | Forum Activity | Replied: Wed, Jun 9 2021 7:09 AM

Andrew Batishko:
Fixed on Mac

Fantastic!  Thank you Andrew. (I didn't see that because I don't use a Mac or read fixes for them.) 

I use windows, so I hope it will be ported over soon.

Page 1 of 1 (18 items) | RSS