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Posts 39
philip wood | Forum Activity | Posted: Sun, Jul 28 2019 11:34 PM

I double click on logos 8 desktop icon and a blue logos sceen pops up for about 2 seconds and then vanishes. The logos software fails to start.

Can anyone offer some suggestions to resolve this problem?

thank you

Phililp Wood

Posts 5868
Forum MVP
Mike Binks | Forum Activity | Replied: Sun, Jul 28 2019 11:47 PM

Greetings Philip

In order for us to help you will need to let us know which Operating System you are using.

It might well save time in getting a solution if you use the link in my signature to provide some logs from your computer which you can attach to a post using the paperclip icon in the Description Header here.

I am sure we will get you up and running in short order.

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

Posts 39
philip wood | Forum Activity | Replied: Mon, Jul 29 2019 12:28 AM

Hi Mike

I'm using windows 10.

Phil Wood

Posts 39
philip wood | Forum Activity | Replied: Mon, Jul 29 2019 12:36 AM

Hi Mike

I have generate a log zip file, but I'm not sure about the paper clip part of your instruction. Can I send you an email with the zip file?

Phil Wood

Posts 27856
Forum MVP
Dave Hooton | Forum Activity | Replied: Mon, Jul 29 2019 1:39 AM

philip wood:
I have generate a log zip file, but I'm not sure about the paper clip part of your instruction. C

When you reply to a post, it is an icon on the row above the text box; to the left of the Smiley face!

Dave
===

Windows 11 & Android 8

Posts 39
philip wood | Forum Activity | Replied: Mon, Jul 29 2019 2:14 AM

Hi Mike

I tried pressing the control key and double clicking the logos desktop icon. I'm not sure if I have been able to produce the correct log files. Anyway, the files are attached below.

Phil Wood

0363.ResourceAuditLog.ltonlmos.0pg.txt6646.LogosError-2.log4263.LogosError.log8306.LogosCrash.txt8015.cef.log

Posts 27856
Forum MVP
Dave Hooton | Forum Activity | Replied: Mon, Jul 29 2019 2:46 AM

Nearly there. We need you to compress the log folder as per the instructions at Step 2, and upload the resulting zip file. Do this ASAP after the problem occurs.

But try this first:

  • Open the Windows Control Panel, and click Programs and Features.
  • Right click Logos Bible Software and select Repair. Then start Logos whilst holding down the CTRL key. 
  • If it fails, upload the logs.

Dave
===

Windows 11 & Android 8

Posts 39
philip wood | Forum Activity | Replied: Mon, Jul 29 2019 3:32 AM

I followed your instructions and the logos software now loads quite well. Thanks for the tip.

I then entered the topic guide to search for the "holy spirit" in my church fathers collection. How do I narrow the topic search to say the Cappadocian fathers, or say St Augustine?

Also can the output view in the topic guide be set up to show all of the output hits rather than having to hit "more" several times to get all of the hits?

thanks

Philip Wood

Posts 10886
Forum MVP
Jack Caviness | Forum Activity | Replied: Mon, Jul 29 2019 6:36 AM

philip wood:
How do I narrow the topic search to say the Cappadocian fathers, or say St Augustine?

It would have been best to created a new thread since this is a different issue than the one you expressed in the original post (OP).

However, you need to create a collection of those resources and then search the collection. See https://wiki.logos.com/Collections 

If you still have questions, created a new thread.

Posts 5868
Forum MVP
Mike Binks | Forum Activity | Replied: Mon, Jul 29 2019 11:16 AM

philip wood:
I followed your instructions and the logos software now loads quite well. Thanks for the tip.

Greetings again Philip

I am glad that you are making progress with the software and that your initial problem has been sorted out.

Unfortunately, being a Mac user I would not have been able to help.

There are though, as you have found out, some both knowledgeable and helpful folk on these forums who often 'ride to the rescue'.

Best of luck with your other enquiry I will watch out for the new thread.

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

Posts 63
greypilgrim | Forum Activity | Replied: Tue, Jul 30 2019 10:09 AM

I tried following the advice you gave to Phillip Wood but my LOGOS 8 still will not start. I had trouble with it yesterday and finally got it started, not sure what I did to accomplish that. The second set of three are from an issue I had a few days ago

7635.cef.log

8475.LogosError.log

5460.LogosError-2.log

------------------------

8233.cef.log

[View:https://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/147/8625.LogosError_2D00_2.log:550:0

2500.LogosError.log 

John H Pavelko

Crossroads Presbyterian Church

Walled Lake MI

Posts 27856
Forum MVP
Dave Hooton | Forum Activity | Replied: Tue, Jul 30 2019 4:56 PM

greypilgrim:
I had trouble with it yesterday and finally got it started, not sure what I did to accomplish that. The second set of three are from an issue I had a few days ago

The logs are old and not the ones we need.

If you still have a problem, start a new thread and provide a zipped file of all your logs just after the problem occurs (or just after you reproduce it).

Dave
===

Windows 11 & Android 8

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