Logos closes unexpectedly

Page 1 of 1 (7 items)
This post has 6 Replies | 2 Followers

Posts 105
James H. Schafer | Forum Activity | Posted: Tue, Sep 3 2019 12:17 PM

Logos installed is:  8.7 SR-2
8.7.0.0042

When I finish with a layout that may have several panels open and click on Close All Panels Logos closes.

Is this a known issue, or are there steps I can take to keep this from happening.

Posts 1572
Forum MVP
Levi Durfey | Forum Activity | Replied: Tue, Sep 3 2019 12:31 PM

Hi James,

In order to diagnose the problem, we'll need more information. Please enable logging, provoke Logos into crashing, and then post the logs to this thread (using the paperclip icon). To see how to get the logs, follow the link in my signature below.

Posts 105
James H. Schafer | Forum Activity | Replied: Tue, Sep 3 2019 12:58 PM

Thanks, I just sent the Logs off. 

Maybe they can also tell why every action in Logos seems to be soooo slow. I can click a tab, or resource and it takes forever to open or change.

Thanks for your help.

Posts 27678
Forum MVP
JT (alabama24) | Forum Activity | Replied: Tue, Sep 3 2019 1:11 PM

James H. Schafer:
Thanks, I just sent the Logs off. 

Sent them to whom? Levi meant for you to post them in the forums so that we (forum members) could look at them. 

OSX & iOS | Logs |  Install

Posts 1572
Forum MVP
Levi Durfey | Forum Activity | Replied: Tue, Sep 3 2019 1:21 PM

Looks like he emailed CS as per the instructions on the new "How to Submit Logs" page.

I guess we'll have to be more clear about also posting to the forums...

Posts 105
James H. Schafer | Forum Activity | Replied: Tue, Sep 3 2019 1:36 PM

Will this work? Sorry, my bad, I sent it as per the instructions. If this doesn't work, let me know how to send them to the Forum.

6558.Logs.zip

Posts 486
Bootjack | Forum Activity | Replied: Tue, Sep 3 2019 3:38 PM

This is a known issue. It was reported and acknowledged at the end of last week. Hopefully this will be fixed sooner than later. 

Seen in this thread - 

https://community.logos.com/forums/t/184564.aspx

ASUS Rogue / 500 GB Samsung SSD / 500 GB HD / 16 Gigs of RAM/ Logos 8 Full Feature Set / Faithlife Connect Essentials 

Page 1 of 1 (7 items) | RSS