Anyone Getting This On the Web App on the iPad?

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This post has 7 Replies | 1 Follower

Posts 233
Jeff Terrell | Forum Activity | Posted: Wed, Sep 4 2019 8:28 AM

For the last couple weeks I have been getting a blank browser and cannot access anything within the Logos Web App on my iPad. Anyone else getting this or know a workaround?

Posts 4642
Forum MVP
Mike Binks | Forum Activity | Replied: Wed, Sep 4 2019 11:54 AM

Not me - seems to be loading ok on my iPad.  :-(

iOS 12.4.1 and Safari and Chrome. Logos opening to the homepage.

Posts 233
Jeff Terrell | Forum Activity | Replied: Wed, Sep 4 2019 12:25 PM

Thanks. I can get it to work on Chrome. I thought that updating to 12.4.1 would do the trick. However...

I can’t even get the page to open right now! I type the address into the browser, and it seems like it wants to load and then the url just disappears:

Typing the Address:

The Result After Pressing “Enter”:

I am using an iPad Pro (2018), 12.4.1. 

Posts 333
LogosEmployee

Hi Jeff,

What iPad/Safari version are you running?

Posts 233
Jeff Terrell | Forum Activity | Replied: Thu, Sep 5 2019 9:46 AM

12.4.1 iOS

iPad Pro (2018) 12.9

Posts 2718
Kevin A. Purcell | Forum Activity | Replied: Fri, Sep 6 2019 6:32 AM

Have you tried clearing your browser cache and/or restarting the iPad?

Posts 233
Jeff Terrell | Forum Activity | Replied: Fri, Sep 6 2019 7:19 AM

That did the trick! Thanks Kevin!

Posts 2718
Kevin A. Purcell | Forum Activity | Replied: Fri, Sep 6 2019 12:32 PM

AS they say at Chick-fil-A My Pleasure!

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