For the second year in a row I haven't gotten a notice/code for a birthday credit, but I've seen posts it is still in place. Who do I contact to get a code?
(I used to get them, and to my knowledge haven't changed any email settings.)
Hi Doc B,
Please contact Customer Support at customerservice@faithlife.com or 1-800-875-6467.
I contacted chat and they said it was sent out last month, but I never got it. They processed my order with a $20 credit very quickly. Very pleased with everything.[:D]
Thanks for reminding me. I didn't get an email or see mine either. I wonder if it some spam filtered out or something. Doesn't even come up with a search
Hi Martin
It should be "faithlife.com" - Joel missed out the "l" in his post.
Martin, you misspelled: it should be faithlife.com, not faithife.com
I did not get mine this year either but when I ran a search in my email I found that I did receive a credit for last year. What's weird is that I found a BDay credit for this year from Logos but it was in German (and in my trash can).
I copied the code and it worked. Thanks for the reminder about the BDay credit, not sure why mine came in German.
I did not get mine this year
No, you DID get yours, it was just in German! [:P]
not sure why mine came in German.
Do you speak German? Buy German resources? At some point FL gave you the "German Language Attribute" on your account. Have your examined your profile carefully?
Probably not related, but sometimes you can get websites to switch over to another language by an errant "click" and then every time you visit the site all the pages direct you to (in my case) Spanish links. When that happens, hopefully you know enough about the language and website to go back to English! [:)]
I did not get mine this year either but when I ran a search in my email I found that I did receive a credit for last year. What's weird is that I found a BDay credit for this year from Logos but it was in German (and in my trash can). I copied the code and it worked. Thanks for the reminder about the BDay credit, not sure why mine came in German.
They wrote you in German and they wrote for me in English. It would be good if they write for every one according to the language of the state where he belongs.
