Proclaim videos and moving background slides stop working after going into edit mode then back to preview

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Darren Livie | Forum Activity | Posted: Sun, Sep 15 2019 11:50 AM

Have an issue where if we edit a presentation then go back to preview (while presentation is already running), videos and slides with motion backgrounds stop working. Videos will not play. Moving backgrounds turn into stills.

Workaround is to exit Proclaim and restart. Then they work again.

Any ideas?

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Justin (Faithlife) | Forum Activity | Replied: Sun, Sep 15 2019 12:19 PM

Hello Darren,

Sorry for the trouble, I'm not able to reproduce this.  Are you on a Mac or Windows computer?  Can you also, in Proclaim, select "Help > Save Log Files" and email me that folder to support@faithlife.com?

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