Morphy Query Crashes Logos 8

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This post has 7 Replies | 2 Followers

Posts 2
Casey Wright | Forum Activity | Posted: Tue, Sep 24 2019 7:32 AM

Every time I do a morph query search, I get the new pane with results, but then Logos freezes and then crashes without any sort of warning or error message. Anyone else getting this? Any idea what I can do to fix the problem? Thanks.

Posts 4722
Forum MVP
Mike Binks | Forum Activity | Replied: Tue, Sep 24 2019 7:41 AM

Casey

Welcome to the forums and sorry you are having problems.

For the volunteers to help here we need to know a little about your set up. Operating System and Version of Logos are needed.

Also for most of these problems we need to examine (we being the 'royal we' as there are other who are experts here) the logs from the crash.

You can find a link at the bottom of this post which will lead to instructions for posting logs in this thread.

I am sure that you will be up and running soon.

Posts 55
Eduardo Fergusson | Forum Activity | Replied: Tue, Sep 24 2019 8:29 AM

Casey Wright:

Every time I do a morph query search, I get the new pane with results, but then Logos freezes and then crashes without any sort of warning or error message. Anyone else getting this? Any idea what I can do to fix the problem? Thanks.

I have the same problem, on Windows 10 pro, Logos 8.7.0.0042

Although I already talked to customer service and they gave me a case number last friday (which is 99960) and they have the logs already, just wanted to say you're not alone in this logos crash, some other users in the spanish forum are talking about this problem

Posts 2
Casey Wright | Forum Activity | Replied: Tue, Sep 24 2019 10:14 AM

Thanks Mike, please let me know if you need something else. I sent an email with all of the log files to customer support as well.

OS: Windows 10 Home

Logos: 8.7.0.0042

Error Log:

Program Version: 8.7 SR-2 (8.7.0.0042)
Windows Version: 10.0.18362.0
.NET Framework Version: 4.0.30319.42000
Time: 2019-09-24 13:09:06 -04:00 (2019-09-24T17:09:06Z)
Installed memory: 8,089 MB
Install path: C:\Users\casew\AppData\Local\Logos\System\Logos.exe
Free install space: 23,452 MB
Data path: C:\Users\casew\AppData\Local\Logos\Data\pd13ufnu.ytr
Free disk space: 23,452 MB
Temp path: C:\Users\casew\AppData\Local\Temp\
Free temp space: 23,452 MB

Error ID: 8495
Error detail: AggregateException: A Task's exception(s) were not observed either by Waiting on the Task or accessing its Exception property. As a result, the unobserved exception was rethrown by the finalizer thread.

System.AggregateException: A Task's exception(s) were not observed either by Waiting on the Task or accessing its Exception property. As a result, the unobserved exception was rethrown by the finalizer thread. ---> System.ArgumentNullException: Value cannot be null.
Parameter name: queryText
at SearchSuggestionsApi.Client.SearchSuggestionsClient.ValidateParameters(String queryText, Guid sessionId, Guid panelId, Guid searchId, String resourceId, SearchSuggestionSearchKind searchKind, SearchSuggestionSearchRange searchRange, SearchSuggestionAnonymizationLevel anonymization)
at SearchSuggestionsApi.Client.SearchSuggestionsClient.<GetCorrectionsAsync>d__2.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at LDLS4.OnlineSearchSuggestionsClient.<GetCorrectedQueryAsync>d__2.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at LDLS4.Panels.SearchPanel.SearchViewModel.<GetSearchCorrectionAsync>d__196.MoveNext()
--- End of inner exception stack trace ---
at System.Threading.Tasks.TaskExceptionHolder.Finalize()
---> (Inner Exception #0) System.ArgumentNullException: Value cannot be null.
Parameter name: queryText
at SearchSuggestionsApi.Client.SearchSuggestionsClient.ValidateParameters(String queryText, Guid sessionId, Guid panelId, Guid searchId, String resourceId, SearchSuggestionSearchKind searchKind, SearchSuggestionSearchRange searchRange, SearchSuggestionAnonymizationLevel anonymization)
at SearchSuggestionsApi.Client.SearchSuggestionsClient.<GetCorrectionsAsync>d__2.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at LDLS4.OnlineSearchSuggestionsClient.<GetCorrectedQueryAsync>d__2.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at LDLS4.Panels.SearchPanel.SearchViewModel.<GetSearchCorrectionAsync>d__196.MoveNext()<---

Posts 8197
LogosEmployee

The Morph Query Document crashes in Logos 8.7. This is fixed in Logos 8.8, which is currently in beta testing and should be delivered to all users soon.

Posts 38
John Percival | Forum Activity | Replied: Wed, Oct 2 2019 8:35 AM

It no longer crashes in 8.8, but now most of the resources do not show up in the dropdown list - see screenshot. However, if I search in "All morph resources", results are returned from SBLGNT and NA28. Seems like more fixing might be needed...!

Posts 11
LogosEmployee
Kamira Rea | Forum Activity | Replied: Wed, Oct 2 2019 9:13 AM

John, this is likely the same issue reported here https://community.logos.com/forums/p/185323/1068708.aspx#1068708

Posts 38
John Percival | Forum Activity | Replied: Thu, Oct 3 2019 4:05 AM

You're right, SBLGNT is in the list now. Thanks

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