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Rick Ratzlaff | Forum Activity | Posted: Tue, Oct 1 2019 6:58 PM

Running LV8 on my laptop. I have just added a Reading Plan from my Library, (not a Bible). It loaded or synced to mt iPad but my annual Reading Plan disapearedand no weres to be found on my iPad. "Were oh Where did my Reading Plan GO"   Music

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JT (alabama24) | Forum Activity | Replied: Tue, Oct 1 2019 7:23 PM

Did the document disappear or just the "card" on the home page? 

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Graham Criddle | Forum Activity | Replied: Tue, Oct 1 2019 11:29 PM

What version of the app are you running on your iPad?

There were some problems in this area in some releases

Posts 118
Rick Ratzlaff | Forum Activity | Replied: Wed, Oct 2 2019 6:48 PM

As far as I can tell the Card disappeared but I can't find it on the pad either. The iOS is 12.4.1 iPad Air.

App version is 8.6.0.0054

 

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JT (alabama24) | Forum Activity | Replied: Wed, Oct 2 2019 8:04 PM

For clarification: by “can’t find it on the iPad,” you mean the reading plan document, right? Do you know where documents are kept? 

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Rick Ratzlaff | Forum Activity | Replied: Sat, Oct 5 2019 5:17 PM

On my LapTop yes. On the iPad I can find the new RP that I just activated.

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JT (alabama24) | Forum Activity | Replied: Sat, Oct 5 2019 5:37 PM

I'm sorry, but I don't know which questions you were answering. Can you be more explicit? 

As I read your post, I understand that you are able to see the reading plan on the iPad, which solves your problem, but it doesn't appear that is the case. 

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Rick Ratzlaff | Forum Activity | Replied: Sat, Oct 5 2019 5:42 PM

For a bunch of years I have an annual reading plan. When I added another one (a non-Bible) on my main computer/Laptop. Mu main RP disappeared from my iPad. The new one stayed. And both are usable on my Galexey  Smart Phone.

But it's not findable on the iPad. Dang fruity devices any how.

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JT (alabama24) | Forum Activity | Replied: Sat, Oct 5 2019 6:53 PM

Do you know where reading plans documents are accessed on iPad? I am trying to figure out specifically what you have lost access to. Was it simply the reading plan card on your homepage? 

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Rick Ratzlaff | Forum Activity | Replied: Sat, Oct 5 2019 7:13 PM

Sorry for the confusion. The Card is gone. And I can't find evidence of it anywhere.

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JT (alabama24) | Forum Activity | Replied: Sat, Oct 5 2019 7:42 PM

So check the reading plan documents. Press the bottom right "more items" menu button. Scroll to "reading plans."  

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Posts 118
Rick Ratzlaff | Forum Activity | Replied: Sun, Oct 6 2019 7:36 AM

So check the reading plan documents. Press the bottom right "more items" menu button. Scroll to "reading plans." 

That option isn"t there.

BUT without doing anything a CARD showed up. Not the right card but a ESV CARD with the READING PLAN intact.

I think we have a bug.

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Joe McCune (Faithlife) | Forum Activity | Replied: Mon, Oct 7 2019 9:33 AM

I am sorry to hear that you have been having this problem, Rick.

Please do the following:

1. Open the app.
2. Tap the Menu icon (this icon has three horizontal lines).
3. Tap Help.
4. Press “Report a Problem”  A pre-addressed email will open with a log file attached automatically.  In that email, please confirm the name of the missing Reading Plan.  Please confirm which devices do and do not have this reading plan available as a document, and which devices do and do not have this reading plan available in a card.  Press “Send” to send your report. 

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