Clippings: The document could not be found...

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Posts 3
Jake | Forum Activity | Posted: Mon, Oct 28 2019 5:51 PM

I'm trying to access my clippings, but receive this message:

The document could not be found.

The document may not exist, cannot be displayed, or you do not have permission.


Sign in and try again

I have no problems accessing my clippings via iOS App.

Posts 22657
Forum MVP
Graham Criddle | Forum Activity | Replied: Mon, Oct 28 2019 11:57 PM

Hi Jake - and welcome to the forums

I;ve just tried to access a clipping on the web app and it works fine for me.

Do you see this problem on all Clippings or specific ones?

Are you able to access other Docs without any problem?

Which browser on which device are you using?

Graham

Posts 3
Jake | Forum Activity | Replied: Tue, Oct 29 2019 7:32 AM

Thanks for the response.  I've tried Internet Explorer, Chrome, Firefox, and on a few different machines.

The Clippings I created were from iOS.

Still trying to figure out how to create clippings with the web app.

Posts 1240
Myke Harbuck | Forum Activity | Replied: Tue, Oct 29 2019 7:54 AM

On the same browser, go to documents.logos.com and, if signed out, log in. If logged in, sign out, then log back in.

Then try a  clippings document. It should work then.

PS: You may need to refresh the tab that app.logos.com is in, if it doesnt immediately give you access to your clippings.

Myke Harbuck
Lead Pastor, www.ByronCity.Church
Adjunct Professor, Georgia Military College

Posts 22657
Forum MVP
Graham Criddle | Forum Activity | Replied: Tue, Oct 29 2019 7:57 AM

Jake:
The Clippings I created were from iOS.

I've just tried this - creating a clipping in iOS and opening it in the web app and it worked fine. So something strange is going on.

Are you logged into the web app using the same credentials as on iOS?

Jake:
Still trying to figure out how to create clippings with the web app.

This is not currently supported.

Posts 1240
Myke Harbuck | Forum Activity | Replied: Tue, Oct 29 2019 8:03 AM

Graham Criddle:

So something strange is going on.

I'm not sure why, but accessing clippings at app.logos.com seems to require me to be authenticated successfully on documents.logos.com, at least that has been my experience. I use some security software that constantly logs me out of documents.logos.com. When it does, I cannot access clippings or passage lists until I authenticate at documents.logos.com, and get the exact same error message as the OP. Perhaps app.logos.com uses cookies from documents.logos.com for those clippings, etc. IDK.

Myke Harbuck
Lead Pastor, www.ByronCity.Church
Adjunct Professor, Georgia Military College

Posts 353
LogosEmployee
David Schwegler (Faithlife) | Forum Activity | Replied: Tue, Oct 29 2019 12:36 PM

Correct, for some documents that aren't yet native to app.logos.com, you must be logged in to documents.logos.com.

Posts 3
Jake | Forum Activity | Replied: Wed, Oct 30 2019 12:45 PM

Yes @Myke Harbuck

I logged into https://documents.logos.com.  Now I can see my Clippings created from iOS App.

Thank you for the help.

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