Bug? No cursor in Notes

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This post has 24 Replies | 2 Followers

Posts 839
Jack Hairston | Forum Activity | Posted: Thu, Nov 14 2019 3:22 PM

After updating to Logos 8.9, I no longer see a cursor in any Note. As you can imagine, typing "blind" is much harder.

Am I the only one seeing this behavior?

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Forum MVP
Levi Durfey | Forum Activity | Replied: Thu, Nov 14 2019 3:31 PM

I am seeing the cursor just fine on Logos 8.9/macOS 10.15.1. 

Posts 22363
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Graham Criddle | Forum Activity | Replied: Thu, Nov 14 2019 3:33 PM

Jack Hairston:

After updating to Logos 8.9, I no longer see a cursor in any Note. As you can imagine, typing "blind" is much harder.

Am I the only one seeing this behavior?

Is this with multiple monitors?

If so, it sounds similar to the report at https://community.logos.com/forums/p/67600/1075198.aspx#1075198 

Posts 839
Jack Hairston | Forum Activity | Replied: Thu, Nov 14 2019 6:32 PM

Graham Criddle:

Jack Hairston:

After updating to Logos 8.9, I no longer see a cursor in any Note. As you can imagine, typing "blind" is much harder.

Am I the only one seeing this behavior?

Is this with multiple monitors?

If so, it sounds similar to the report at https://community.logos.com/forums/p/67600/1075198.aspx#1075198 

Thanks Graham for the clue. My behavior is just as you suggested. I'll follow that thread to see if there's a solution.

Posts 839
Jack Hairston | Forum Activity | Replied: Thu, Nov 14 2019 6:33 PM

Levi Durfey:

I am seeing the cursor just fine on Logos 8.9/macOS 10.15.1. 

Thanks, Levi. Unless the behavior only happens on a secondary monitor, tt's looking like a Windows-only problem.

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Philana R. Crouch | Forum Activity | Replied: Tue, Nov 26 2019 2:15 PM

Jack Hairston:

After updating to Logos 8.9, I no longer see a cursor in any Note. As you can imagine, typing "blind" is much harder.

Am I the only one seeing this behavior?

Hi Jack,

I've written up a bug report. We've not been able to reproduce it yet. Are you by any chance using a Surface Pro?

Posts 839
Jack Hairston | Forum Activity | Replied: Tue, Nov 26 2019 2:36 PM

Nope, sorry. My Win10 desktop L8 system is

  • HP Envy laptop 17-ae1xx
  • Secondary monitor is HP Pavilion 32q

I sure hope you can nail this down, Philana. Thanks for your help.

Posts 97
Pastor Dan Cleghorn | Forum Activity | Replied: Tue, Nov 26 2019 8:09 PM

It only happens on the secondary monitor. I reported it earlier.

Posts 398
Danny Parker | Forum Activity | Replied: Sat, Dec 7 2019 3:22 PM

I too have this problem on the secondary (actually second and third monitor).

Posts 97
Pastor Dan Cleghorn | Forum Activity | Replied: Fri, Dec 13 2019 12:59 PM

Any timeline on the fix?

Posts 839
Jack Hairston | Forum Activity | Replied: Fri, Jan 10 2020 1:04 PM

Philana R. Crouch:

Jack Hairston:

After updating to Logos 8.9, I no longer see a cursor in any Note. As you can imagine, typing "blind" is much harder.

Am I the only one seeing this behavior?

Hi Jack,

I've written up a bug report. We've not been able to reproduce it yet. Are you by any chance using a Surface Pro?

Philana, is anyone actively pursuing this bug? It would be reassuring to hear that it has not been forgotten.

Posts 8148
LogosEmployee

We are still investigating this issue. In the meantime, Microsoft has released KB4534132 with the following release note:

  • Addresses incorrect width of the text-insertion caret in TextBox et al., when the system DPI exceeds 96. In particular, the caret rendered nothing on a monitor with lower DPI than the primary, in some DPI-aware situations.

This sounds very similar to the problem being reported in this thread. Would anyone who's affected by the disappearing caret issue be able to install this update (from Windows Update) and report if it helps?

Posts 839
Jack Hairston | Forum Activity | Replied: Fri, Jan 31 2020 7:34 PM

Bradley Grainger (Faithlife):

We are still investigating this issue. In the meantime, Microsoft has released KB4534132 with the following release note:

  • Addresses incorrect width of the text-insertion caret in TextBox et al., when the system DPI exceeds 96. In particular, the caret rendered nothing on a monitor with lower DPI than the primary, in some DPI-aware situations.

This sounds very similar to the problem being reported in this thread. Would anyone who's affected by the disappearing caret issue be able to install this update (from Windows Update) and report if it helps?

I made sure the latest Microsoft updates were installed. This hotfix was not in the resulting list of installed hotfixes. When I tried to manually install this hotfix, I received a message that this one did not apply to my computer. [sigh]

Posts 8148
LogosEmployee

Jack Hairston:
I received a message that this one did not apply to my computer.

What version of Windows 10 are you running?

If you're not running Windows 10 1909 yet, you can update to it here: https://support.microsoft.com/en-us/help/4028685/windows-10-get-the-update

(Then the .NET Framework updates should become available.)

Posts 839
Jack Hairston | Forum Activity | Replied: Mon, Feb 3 2020 2:29 PM

Bradley Grainger (Faithlife):

Jack Hairston:
I received a message that this one did not apply to my computer.

What version of Windows 10 are you running?

If you're not running Windows 10 1909 yet, you can update to it here: https://support.microsoft.com/en-us/help/4028685/windows-10-get-the-update

(Then the .NET Framework updates should become available.)

Here you go. If I can help further, please let me know.

Posts 8148
LogosEmployee

Your version of Windows 10 is over a year old, so I would recommend updating if you can. (There have been two major updates since Version 1809 and a third is scheduled to ship later in the first half of 2020. Service and support for Windows 10 1809 ends in May this year: https://support.microsoft.com/en-us/help/13853/windows-lifecycle-fact-sheet.)

Posts 839
Jack Hairston | Forum Activity | Replied: Mon, Feb 3 2020 8:08 PM

You're right about Win10 being out of date. The strange part is that whenever I checked for latest updates, Windows said I was up-to-date. Now it is.

Unfortunately, updating Windows did not fix the missing-cursor problem. [sigh] Do you have any other steps I might take?

Posts 839
Jack Hairston | Forum Activity | Replied: Tue, Feb 4 2020 4:29 AM

I forgot to mention that even when Win10 was updated to version 1909 and all the latest hotfixes were installed, the problem (no cursor in second monitor) still was not fixed. Sorry.

Posts 97
Pastor Dan Cleghorn | Forum Activity | Replied: Tue, Feb 4 2020 6:47 AM

Jack Hairston:

I forgot to mention that even when Win10 was updated to version 1909 and all the latest hotfixes were installed, the problem (no cursor in second monitor) still was not fixed. Sorry.

I, too, have the latest Win10 version 1909 update and the cursor does not show up on the second monitor in notes and in certain fields in the Sermon Editor. The problem in notes is annoying but you can still add notes. You just have to click and type, hoping you clicked in the right place before typing away.

Posts 839
Jack Hairston | Forum Activity | Replied: Tue, Feb 4 2020 8:30 AM

Pastor Dan Cleghorn:

I, too, have the latest Win10 version 1909 update and the cursor does not show up on the second monitor in notes and in certain fields in the Sermon Editor. The problem in notes is annoying but you can still add notes. You just have to click and type, hoping you clicked in the right place before typing away.

Yes Frustrating, but still usable. I'm happy to see that Faithlife's software engineers are still gnawing on this issue.

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