BUG: Cursor disappears in search boxes of 2nd monitor in 8.9.0.0023

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This post has 7 Replies | 4 Followers

Posts 1933
David Thomas | Forum Activity | Posted: Sat, Nov 16 2019 6:15 AM

Starting a new thread so the issue that was introduced in another thread doesn't get lost.

I am having an issue that has been attested by 2 other users. https://community.logos.com/forums/p/67600/471004.aspx#471004 and https://community.logos.com/forums/p/67600/1075198.aspx#1075198

When search bars are in windows on my main monitor the cursor blinks as it should. When the window is displayed on my 2nd monitor then it disappears. I can type in the search bar and the search works, but the cursor is not displayed. The sample provided is a Notes window, but the same problem exists in the search bar in Guides and Resources.

 

Making Disciples!  Logos Ecosystem = Logos8 on Microsoft Surface Pro 4 (Win10), Android app on tablet, FSB on iPhone, [deprecated] Windows App, Proclaim, Faithlife.com, FaithlifeTV via Connect subscription.

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Graham Criddle | Forum Activity | Replied: Sat, Nov 16 2019 8:44 AM

Just to note that I do see the cursor in a Notes panel in my second monitor

I wonder what causes it to affect some systems and not others.

Posts 1933
David Thomas | Forum Activity | Replied: Sat, Nov 16 2019 11:00 AM

Graham Criddle:
I wonder what causes it to affect some systems and not others.
 Confused

For Troubleshooting, my computer is a Microsoft Surface Pro4

Main Display specs

Second Display is a 27" 4k LG Monitor connected over DisplayPort Cable thru a Surface Dock.

Making Disciples!  Logos Ecosystem = Logos8 on Microsoft Surface Pro 4 (Win10), Android app on tablet, FSB on iPhone, [deprecated] Windows App, Proclaim, Faithlife.com, FaithlifeTV via Connect subscription.

Posts 1921
Donnie Hale | Forum Activity | Replied: Sat, Nov 16 2019 11:09 AM

FWIW, I experience this all the time in L8, too. Can't tell you right now exactly which text entry fields, but search fields are the big one. It's frustrating b/c I'll want my cursor in between words or letters to adjust the search phrase. But I can't tell if it's in the right place w/o typing.

-Donnie

Posts 17
Michael | Forum Activity | Replied: Thu, Dec 5 2019 7:08 PM

Same problem in sermon editor using Logos 8.9.0.0030 on Windows 10. Cursor is visible on the laptop screen, but when I shift the window to my external (larger) monitor the cursor disappears. Most frustrating.

Posts 6
Paul Dirks | Forum Activity | Replied: Fri, Dec 6 2019 3:17 PM

Yep same issue here.. Lenovo Thinkpad X1 Yoga, 2nd monitor an old 24" HP LP2465. Quite frustrating as I use Notes pretty extensively. 

Posts 2
Samuel Andres | Forum Activity | Replied: Thu, Jan 30 2020 5:31 AM

I am having a similar problem as you all. I can't see the cursor on my secondary monitor. When I first installed Logos8 it worked fine, but something changed. I have an Asus laptop and Asus secondary monitor, and I'm connected using an HDMI cable.  

Posts 837
Jack Hairston | Forum Activity | Replied: Thu, Jan 30 2020 6:03 AM

Suggestion: Is there someone in the Bellingham Washington area having this problem so that a software engineer from Faithlife can pay a visit to debug it on-site? (Nothing beats hands-on. I once chased a problem like this for a year before discovering the obscure setting that caused it.)

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