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Posts 124
Pastor Dan Cleghorn | Forum Activity | Posted: Mon, Nov 18 2019 4:09 PM

I can no longer see my mouse cursor in my notes or sermons docs when I have Logos on a second monitor. The cursor shows up in MS Word on the second monitor so it is not the monitor. When I move Logos to my laptop monitor, the cursor reappears. 

Any ideas? Video drivers and all updates are installed.

Dan

Posts 8861
LogosEmployee

Some other users are reporting this problem (but we don't have a solution yet): https://community.logos.com/forums/t/186319.aspx

Posts 2239
David Thomas | Forum Activity | Replied: Tue, Nov 19 2019 6:30 AM

Bradley Grainger (Faithlife):

Some other users are reporting this problem (but we don't have a solution yet): https://community.logos.com/forums/t/186319.aspx

Bradley, see also https://community.logos.com/forums/p/186357/1075990.aspx#1075990 and https://community.logos.com/forums/t/186370.aspx 

Making Disciples!  Logos Ecosystem = Logos8 on Microsoft Surface Pro 4 (Win10), Android app on tablet, FSB on iPhone, [deprecated] Windows App, Proclaim, Faithlife.com, FaithlifeTV via Connect subscription.

Posts 8861
LogosEmployee

I'm aware of those threads, although the first one seems to be about drag-and-drop, which would be unrelated to displaying the caret.

Posts 124
Pastor Dan Cleghorn | Forum Activity | Replied: Tue, Nov 19 2019 2:32 PM

Thanks for letting me know it is a bug. 

Posts 2239
David Thomas | Forum Activity | Replied: Mon, Dec 2 2019 8:51 AM

Bradley Grainger (Faithlife):
I'm aware of those threads,

to help in replicating the problem (I recall Philana mentioning that developers were have trouble replicating)

I noticed I SOMETIMES do get a blinking cursor in search windows on my 2nd monitor.

1. I click in an EMPTY search window and there is NO cursor

2. I begin to type in the search window, then click in the middle of a word, SOMETIMES I get a cursor. - I get a cursor if I click between the "h and the e" but NOT if I click at the beginning, betweeen the t and h, or end of the word.

A HUGE problem is that I RARELY get a cursor working in a sermon document. I click in Sermon Series and don't get a cursor whether it is empty or partiall. I click in Key Topics, after at least one entry is made I get a cursor. I click in the bottom portion (where data is entered) and don't get a cursor regardless of empty or partial.

Making Disciples!  Logos Ecosystem = Logos8 on Microsoft Surface Pro 4 (Win10), Android app on tablet, FSB on iPhone, [deprecated] Windows App, Proclaim, Faithlife.com, FaithlifeTV via Connect subscription.

Posts 124
Pastor Dan Cleghorn | Forum Activity | Replied: Fri, Dec 13 2019 1:00 PM

I just had to update my laptop and monitor. Still an issue. 

Posts 124
Pastor Dan Cleghorn | Forum Activity | Replied: Wed, Jan 8 2020 11:08 AM

Bradley Grainger (Faithlife):

Some other users are reporting this problem (but we don't have a solution yet): https://community.logos.com/forums/t/186319.aspx

Still not fixed. Any update on when a fix might be expected?

Posts 124
Pastor Dan Cleghorn | Forum Activity | Replied: Tue, Apr 28 2020 2:21 PM

This has been a problem since November 2019 and has been discussed on various threads.

I just installed 8.13.0.0008, and both bugs are still there.

On a second monitor, in Sermon Editor, you cannot see the mouse cursor in the "Heading 1" field, the "Author" field, the "Sermon Series" field after you type in a series, the "Key Topics" field after you enter a topic, the "Description" field, and the "Venue" field.

In Notes, you cannot see the mouse cursor either.

In both situations, you can click and type, hoping you clicked in the right place, but the cursor cannot be seen.

Posts 3159
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Tue, Jun 9 2020 2:24 PM

Pastor Dan Cleghorn:

I can no longer see my mouse cursor in my notes or sermons docs when I have Logos on a second monitor. The cursor shows up in MS Word on the second monitor so it is not the monitor. When I move Logos to my laptop monitor, the cursor reappears. 

Any ideas? Video drivers and all updates are installed.

Dan

This has been fixed in 8.14.

Posts 124
Pastor Dan Cleghorn | Forum Activity | Replied: Tue, Jun 9 2020 4:51 PM

Thank you!

Posts 2239
David Thomas | Forum Activity | Replied: Wed, Jun 10 2020 6:37 PM

Bradley Grainger (Faithlife):

I'm aware of those threads, although the first one seems to be about drag-and-drop, which would be unrelated to displaying the caret.

THANK YOU for the fix!

Making Disciples!  Logos Ecosystem = Logos8 on Microsoft Surface Pro 4 (Win10), Android app on tablet, FSB on iPhone, [deprecated] Windows App, Proclaim, Faithlife.com, FaithlifeTV via Connect subscription.

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