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Posts 396
Fernando A Gonzalez | Forum Activity | Posted: Fri, Nov 29 2019 7:24 AM

Hello everyone,

This morning I got a message that the notes system in my iPad would upgraded and that although my notes would be unavailable, I could still make new notes.  However, I got no notes in the iPad and the notes that I did write are not available in my Mac.

Anyone with this problem?  Am I not waiting long enough?

Blessings,Fernando

Posts 396
Fernando A Gonzalez | Forum Activity | Replied: Fri, Nov 29 2019 7:29 AM

Restarted the iPad, and I got the old note, but not the new one.  Seems as if they were never saved.  Any help?

Posts 473
LogosEmployee
Joe McCune (Faithlife) | Forum Activity | Replied: Tue, Dec 3 2019 1:03 PM

Fernando A Gonzalez:

Restarted the iPad, and I got the old note, but not the new one.  Seems as if they were never saved.  Any help?

Hey Fernando,

I am sorry to hear that you have been having problems with this.

If you are still having this issue, please do the following:

  1. Please open http://app.logos.com and sign in using your Logos email and password. Doing this will ensure that the latest features of our app have been unlocked.
  2. Make sure the device is on a solid (and fast) Wi-Fi connection.
  3. Make sure the device is plugged into a charger since it may take a while for this process to finish.
  4. Go to Settings on your device (the icon that looks like gears). Then go to Display & Brightness, and select Auto-Lock. Make sure that Auto-Lock is set to “Never”
  5. Close any app that is still open, including Settings and the Logos app.
  6. Open the Logos app and leave it displaying full-screen. Do not use any other apps until after this process is finished.
  7. Press the Navigation menu icon in the lower-right corner of the app (this icon has three horizontal lines). Scroll down to “Sync Your Data” and tap on it.
  8. Wait until the circular animated icon stop moving. This may take some time.
  9. Turn Auto Lock back on, according to your preference.
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