CRASH 8.10 running in the background

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Jack Caviness | Forum Activity | Posted: Wed, Dec 18 2019 6:47 AM

Logos 8.10 Mac OS 10.15.2

Reading the forum on Safari with Logos running in the background. Logos suddenly disappeared from the screen, and a few second later the Apple Crash dialog appeared.

2313.Apple Crash.rtf

Forum software would not load Logos log archive from either Safari or Chrome

Posts 708
Jerry Bush | Forum Activity | Replied: Wed, Dec 18 2019 8:11 AM

Same here. Automatic update to 8.10 this morning. Same config as Jack.

Repeated crashes. It opens for a few seconds and then closes and I get the Mac dialog. 

Totally unusable on sermon-prep day. Yay for me.

iMac (2019 model), 3Ghz 6 Core Intel i5, 16gb Ram, Radeon Pro Graphics. 500GB SSD.

Posts 2950
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, Dec 18 2019 9:56 AM

Jerry Bush:

Same here. Automatic update to 8.10 this morning. Same config as Jack.

Repeated crashes. It opens for a few seconds and then closes and I get the Mac dialog. 

Totally unusable on sermon-prep day. Yay for me.

Jerry,

I think your crash is different than Jack's. We do have a case for your issue and we will get an SR out as soon as we can.

Posts 2950
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, Dec 18 2019 9:57 AM

Jack Caviness:

Logos 8.10 Mac OS 10.15.2

Reading the forum on Safari with Logos running in the background. Logos suddenly disappeared from the screen, and a few second later the Apple Crash dialog appeared.

2313.Apple Crash.rtf

Forum software would not load Logos log archive from either Safari or Chrome

Jack,

Can you reproduce the crash and try to get logs? If not can you try to send them to me via Faithlife Messages? I believe you can attach files.

Posts 708
Jerry Bush | Forum Activity | Replied: Wed, Dec 18 2019 10:01 AM

Jerry,

I think your crash is different than Jack's. We do have a case for your issue and we will get an SR out as soon as we can.

>>>>>>>

Thanks very much Philana! I appreciate your attention to this.

Merry Christmas... Jerry

iMac (2019 model), 3Ghz 6 Core Intel i5, 16gb Ram, Radeon Pro Graphics. 500GB SSD.

Posts 10676
Forum MVP
Jack Caviness | Forum Activity | Replied: Wed, Dec 18 2019 10:56 AM

Philana R. Crouch:
Can you reproduce the crash and try to get logs?

Sorry Philana. I carelessly deleted those files, and Time Machine did not complete a backup during the short time the file was on my desktop. If/When it happens again, I will make sure you get a copy.

Posts 708
Jerry Bush | Forum Activity | Replied: Wed, Dec 18 2019 10:57 AM

Philana, do you need my logs? 


Jerry

iMac (2019 model), 3Ghz 6 Core Intel i5, 16gb Ram, Radeon Pro Graphics. 500GB SSD.

Posts 2950
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, Dec 18 2019 11:23 AM

Jerry Bush:

Philana, do you need my logs? 


Jerry

No,

We figured out how to reproduce this bug.

Posts 259
JC54 | Forum Activity | Replied: Wed, Dec 18 2019 11:39 AM

Philana R. Crouch:
We figured out how to reproduce this bug.

I feel like I have the same trouble. But how will I even be able to download a SR, when Logos is just on screen for a few sec?

Posts 708
Jerry Bush | Forum Activity | Replied: Wed, Dec 18 2019 11:45 AM

JC54:

Philana R. Crouch:
We figured out how to reproduce this bug.

I feel like I have the same trouble. But how will I even be able to download a SR, when Logos is just on screen for a few sec?

I wonder the same thing. But I know they will get it figured out soon. 

Any guess on a timeline, Philana?

I know this is frustrating for you Logos folks too.

iMac (2019 model), 3Ghz 6 Core Intel i5, 16gb Ram, Radeon Pro Graphics. 500GB SSD.

Posts 2950
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, Dec 18 2019 12:28 PM

Jerry Bush:

JC54:

Philana R. Crouch:
We figured out how to reproduce this bug.

I feel like I have the same trouble. But how will I even be able to download a SR, when Logos is just on screen for a few sec?

I wonder the same thing. But I know they will get it figured out soon. 

Any guess on a timeline, Philana?

I know this is frustrating for you Logos folks too.

I'm waiting on the fix from the developers. You should be able to click on the Download link in the forum post announcing that its shipped and install directly over your current installation.

Posts 708
Jerry Bush | Forum Activity | Replied: Wed, Dec 18 2019 1:25 PM

Philana R. Crouch:

Jerry Bush:

JC54:

Philana R. Crouch:
We figured out how to reproduce this bug.

I feel like I have the same trouble. But how will I even be able to download a SR, when Logos is just on screen for a few sec?

I wonder the same thing. But I know they will get it figured out soon. 

Any guess on a timeline, Philana?

I know this is frustrating for you Logos folks too.

I'm waiting on the fix from the developers. You should be able to click on the Download link in the forum post announcing that its shipped and install directly over your current installation.

Philana, do you mean now or when the fix is completed?

Jerry

iMac (2019 model), 3Ghz 6 Core Intel i5, 16gb Ram, Radeon Pro Graphics. 500GB SSD.

Posts 2950
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, Dec 18 2019 1:39 PM

Jerry Bush:

Philana, do you mean now or when the fix is completed?

Jerry

Hi Jerry,

Once I ship the release, there will be an annoucement in the Logos 8 forum, and a link will be available to download the installer.

Posts 2950
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, Dec 18 2019 4:05 PM

Jerry Bush:

Same here. Automatic update to 8.10 this morning. Same config as Jack.

Repeated crashes. It opens for a few seconds and then closes and I get the Mac dialog. 

Totally unusable on sermon-prep day. Yay for me.

This has been fixed in 8.10 SR-1.

Posts 708
Jerry Bush | Forum Activity | Replied: Thu, Dec 19 2019 9:29 AM

Philana R. Crouch:

Jerry Bush:

Philana, do you mean now or when the fix is completed?

Jerry

Hi Jerry,

Once I ship the release, there will be an annoucement in the Logos 8 forum, and a link will be available to download the installer.

Philana - I did what you said (installed over my current) and everything is looking good now!

Thank you. Although I have had various issues in my 20+ years of using Logos, I've never had one this big. 

I appreciate your attention. Back to study! 

Merry Christmas to you and your family,

Jerry

iMac (2019 model), 3Ghz 6 Core Intel i5, 16gb Ram, Radeon Pro Graphics. 500GB SSD.

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