Logos Quit Unexpectedly

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This post has 12 Replies | 2 Followers

Posts 268
David Owh | Forum Activity | Posted: Tue, Dec 24 2019 12:41 AM

Logos Quit Unexpectedly when I open this book A Parent's Guide to New Year's Resolutions

I am using window 10 Logos software version 8.10.0.0032

7633.Logos.zip

Logos 8 Win 10

Posts 22658
Forum MVP
Graham Criddle | Forum Activity | Replied: Tue, Dec 24 2019 2:14 AM

Hi David

I'm sorry I don't have an explanation for this and can't check it myself as I don't have the resource but just wanted to mention that the logos.log file you submitted was created after the crash.

The crash was at 16.41.51 whereas the logos.log file started at 16.43.46.

Please try and open the resources again and submit the resultant logos.log file before restarting Logos.

Graham

Posts 2561
Lee | Forum Activity | Replied: Tue, Dec 24 2019 2:33 AM

Try to reproduce the error after rebooting the computer. It could be a one-off.

Posts 268
David Owh | Forum Activity | Replied: Tue, Dec 24 2019 3:32 AM

Thank Graham and Lee! I have try but still the same problem and had reproduce the log file.

2308.Logs.zip

Logos 8 Win 10

Posts 22658
Forum MVP
Graham Criddle | Forum Activity | Replied: Tue, Dec 24 2019 3:55 AM

Still the same problem with the log file - it starts at 19:26:53 whereas the crash happens at 19:26:38

Try hiding and unhiding the resource to trigger a re-download. It might help if there has been some corruption of the resource.

Posts 1934
Kenneth Neighoff | Forum Activity | Replied: Tue, Dec 24 2019 8:52 AM

Sounds like the same issue that happened after The Days of Christmas resource, also an FL ebook.  cannot find that post right now.  

Posts 9219
Forum MVP
Bruce Dunning | Forum Activity | Replied: Tue, Dec 24 2019 9:28 AM

David Owh:
Logos Quit Unexpectedly when I open this book A Parent's Guide to New Year's Resolutions

I can confirm that Logos also crashes for me when I try to open this resource.

1030.LogosCrash.zip

Using adventure and community to challenge young people to continually say "yes" to God

Posts 1734
Forum MVP
Levi Durfey | Forum Activity | Replied: Tue, Dec 24 2019 9:56 AM

Kenneth Neighoff:

Sounds like the same issue that happened after The Days of Christmas resource, also an FL ebook.  cannot find that post right now.  

Here's that post: https://community.logos.com/forums/t/186739.aspx

Posts 12
John5796 | Forum Activity | Replied: Wed, Dec 25 2019 6:44 AM

I had the same thing happen on Mac High Sierra 10.13.6. I've since deleted the book.

Posts 8201
LogosEmployee

This crash will be fixed in Logos 8.11 (Beta 1 will be released next week, I think).

Posts 8
Rev. Kevin Obermeyer | Forum Activity | Replied: Wed, Dec 25 2019 10:11 AM

The resource has the same formatting issues as the other ebook mentioned as can be seen if you open the resource in the mobile app. Desktop crashes it but the mobile will open it and display the formatting issues. I hope the fix will be for the resource formatting and not just a desktop crash fix.

Posts 268
David Owh | Forum Activity | Replied: Wed, Dec 25 2019 4:27 PM

Bradley Grainger (Faithlife):

This crash will be fixed in Logos 8.11 (Beta 1 will be released next week, I think).

Thank you Bradley Grainger!

Logos 8 Win 10

Posts 9219
Forum MVP
Bruce Dunning | Forum Activity | Replied: Thu, Dec 26 2019 4:35 AM

David Owh:

Bradley Grainger (Faithlife):

This crash will be fixed in Logos 8.11 (Beta 1 will be released next week, I think).

Thank you Bradley Grainger!

Yes

Using adventure and community to challenge young people to continually say "yes" to God

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