BUG: Opening Canvas leaves Logos 8 unresponsive

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Posts 759
Tobias Lampert | Forum Activity | Posted: Sat, Jan 11 2020 9:49 AM

Just noticed this strange behaviour: Whenever I open the Canvas tool, Logos 8 becomes unresponsive and can only be closed via shutdown in Windows Task Manager. This might be connected to me not owning a Logos Base Package where Canvas is included, so the Canvas button is greyed out, yet executable.

Specs: 

Logos Bibelsoftware 8.10 SR-1
8.10.0.0032

Windows 10 Home 1909

Microsoft Surface Pro 7 i5 8GB

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Posts 32097
Forum MVP
MJ. Smith | Forum Activity | Replied: Sun, Jan 19 2020 1:14 AM

bump 4

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Posts 759
Tobias Lampert | Forum Activity | Replied: Wed, Feb 5 2020 9:43 AM

Bump.

Bug still there in 8.11.0.0017.

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Posts 3427
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, Feb 5 2020 11:32 AM

Theolobias:

Just noticed this strange behaviour: Whenever I open the Canvas tool, Logos 8 becomes unresponsive and can only be closed via shutdown in Windows Task Manager. This might be connected to me not owning a Logos Base Package where Canvas is included, so the Canvas button is greyed out, yet executable.

Specs: 

Logos Bibelsoftware 8.10 SR-1
8.10.0.0032

Windows 10 Home 1909

Microsoft Surface Pro 7 i5 8GB

Hi Theolobias,

It looks like you don't have a license for that feature. The hang is a known issue and I've added this thread to the case.

Posts 25
glenn59@comcast.net | Forum Activity | Replied: Fri, Mar 13 2020 7:38 PM

I also have not updated to the full feature set yet, but have a second window titled canvas open. Any attempt to close it causes Logos to hang as well. Any way I can disable it?

Thanks in advance Smile

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