Android: Reading Plans not Showing in Resource

Page 1 of 1 (13 items)
This post has 12 Replies | 0 Followers

Posts 1158
Sean | Forum Activity | Posted: Sun, Jan 19 2020 8:33 PM

I'm pretty sure I saw a thread on this recently but I can't find it.

In the last couple days the reading plan start/end bar disappeared from all my resources on my phone. They do display on the home page.

I updated to the latest version, but it didn't fix the problem. Rebooting didn't help either.

Phone is a Redmi 5 with Android 8.1.0..., if that matters.

Posts 28229
Forum MVP
JT (alabama24) | Forum Activity | Replied: Sun, Jan 19 2020 9:00 PM

Just to verify: did to check to make sure that the  Visual filter was turned on?

OSX & iOS | Logs |  Install

Posts 1158
Sean | Forum Activity | Replied: Mon, Jan 20 2020 2:42 AM

Ah, I see this is a syncing problem. I flipped back in the book and found the bars back a few days earlier than they should be. Opening the reading plan document, I see it's not syncing the days I checked off on the desktop. Restarting the app and pressing the sync now option didn't do anything to rectify it.

I hate syncing problems. It's probably going to be an enormous headache to fix.

JT (alabama24):

Just to verify: did to check to make sure that the  Visual filter was turned on?

Android not desktop.

Posts 22639
Forum MVP
Graham Criddle | Forum Activity | Replied: Mon, Jan 20 2020 3:38 AM

Sean:
I hate syncing problems. It's probably going to be an enormous headache to fix

I wonder if there is a general synching issue (maybe reading plan specific) with the Android app

There was a report at https://community.logos.com/forums/t/187747.aspx and I've just noted that a segment from a plan I read this morning on my iPad hasn't been updated on my Android app but it has on my iPhone.

Posts 28229
Forum MVP
JT (alabama24) | Forum Activity | Replied: Mon, Jan 20 2020 6:46 AM

Sean:
Android not desktop.

Yes, I knew that. My question is no longer valid to your situation (because you found out that it was a syncing issue), but it was still a good and valid one. If the reading plan (visual filter) switch is turned off, then the reading plan markers won't appear. On iOS this appears under "view settings." I assume it is in the same place on Android. 

OSX & iOS | Logs |  Install

Posts 22639
Forum MVP
Graham Criddle | Forum Activity | Replied: Mon, Jan 20 2020 6:59 AM

JT (alabama24):
On iOS this appears under "view settings." I assume it is in the same place on Android. 

Unfortunately this is not available in the Android app.

Posts 28229
Forum MVP
JT (alabama24) | Forum Activity | Replied: Mon, Jan 20 2020 7:29 AM

There isn't a switch to turn the reading plan on/off? 

OSX & iOS | Logs |  Install

Posts 1158
Sean | Forum Activity | Replied: Mon, Jan 20 2020 3:23 PM

JT (alabama24):

There isn't a switch to turn the reading plan on/off? 

No, not in the Android app. I don't think the term "Visual Filter" is used anywhere in its interface.

Posts 28229
Forum MVP
JT (alabama24) | Forum Activity | Replied: Mon, Jan 20 2020 8:00 PM

Sean:
I don't think the term "Visual Filter" is used anywhere in its interface.

It's not, but that is what highlighting in logos is. 

OSX & iOS | Logs |  Install

Posts 1158
Sean | Forum Activity | Replied: Tue, Jan 21 2020 12:16 AM

Well, I've gone ahead and reported the problem with logs as described in the stickied post, so hopefully this will get some attention.

Posts 28229
Forum MVP
JT (alabama24) | Forum Activity | Replied: Tue, Jan 21 2020 5:42 AM

Yes

OSX & iOS | Logs |  Install

Posts 168
LogosEmployee
Todd Diehl (Faithlife) | Forum Activity | Replied: Wed, Jan 22 2020 1:51 PM

Thanks Sean, we are investigating.

Posts 1158
Sean | Forum Activity | Replied: Wed, Jan 22 2020 5:32 PM

Todd Diehl (Faithlife):

Thanks Sean, we are investigating.

Thanks, I got an email from CS. Both of the plans I'm using on the phone started syncing but it took a long time--as in, one synced yesterday, one finally did today. Don't know what's going but I don't have time to experiment further right now.

Page 1 of 1 (13 items) | RSS