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Posts 717
Kevin A Lewis | Forum Activity | Posted: Sat, Mar 7 2020 5:26 AM

So I am still on 8.10

Logos Bible Software 8.10
8.10.0.0028

And my program is telling me I am indexing (10% complete) - and this has been like this fo days now.

Causes, Actions?

Regards Kevin

Posts 25886
Forum MVP
Dave Hooton | Forum Activity | Replied: Sat, Mar 7 2020 2:34 PM

Causes can't be determined as yet.

If problems persist then submit logs.

Dave
===

Windows 10 & Android 8

Posts 717
Kevin A Lewis | Forum Activity | Replied: Mon, Mar 9 2020 6:55 AM

thanks Dave

I will give that a go as soon as I get chance

Will let you know.

Regards Kevin

Posts 15
James Matthew Johnson | Forum Activity | Replied: Wed, Mar 11 2020 6:37 AM

in the Go-Box type  "update now" and click the "update now tool" 

Posts 717
Kevin A Lewis | Forum Activity | Replied: Wed, Mar 11 2020 7:06 AM

Dave's advice got me on 8.11 - I now need to get to the bottom of the indexing side

Posts 28597
Forum MVP
JT (alabama24) | Forum Activity | Replied: Wed, Mar 11 2020 10:05 AM

Dave will want to see logs

OSX & iOS | Logs |  Install

Posts 717
Kevin A Lewis | Forum Activity | Replied: Sat, Mar 14 2020 3:09 AM

Sorry for the delay - but I found time and worked out how to do it - "I think"

Thanks for you help

Shalom

3884.Logos.zip

Posts 717
Kevin A Lewis | Forum Activity | Replied: Sun, Mar 15 2020 5:46 AM

But I still need some help with checking through these logs and finding what to do with the indexing issue.

Shalom

Posts 25886
Forum MVP
Dave Hooton | Forum Activity | Replied: Sun, Mar 15 2020 8:28 AM

Kevin A Lewis:

But I still need some help with checking through these logs and finding what to do with the indexing issue.

Shalom

The bible Index is corrupt. Stop the Indexer in Task Manager if necessary, and quit Logos.

Delete the folder  I:\Logos\Data\tt13govq.pwo\BibleIndex and restart Logos.

Upload logs again if there is still a problem.

Dave
===

Windows 10 & Android 8

Posts 717
Kevin A Lewis | Forum Activity | Replied: Tue, Mar 17 2020 1:15 PM

We are clearly getting further - now the indexer says it is at 99% - and has stayed there for quite some time.

6825.Logos (2).zip

Posts 25886
Forum MVP
Dave Hooton | Forum Activity | Replied: Wed, Mar 18 2020 8:55 AM

Kevin A Lewis:
We are clearly getting further - now the indexer says it is at 99% - and has stayed there for quite some time.

This Indexer log starts at the same time as the previous one, but goes further with the same problem. And the two Logos logs are the same.

It looks like you did not stop the Indexer and quit Logos.

A simpler way is to restart your computer, delete the folder  I:\Logos\Data\tt13govq.pwo\BibleIndex and restart Logos.

Upload logs again if there is still a problem.

Dave
===

Windows 10 & Android 8

Posts 717
Kevin A Lewis | Forum Activity | Replied: Sat, Mar 21 2020 4:33 AM

Same result

This time I clear the logs folder as well.

I hope this one helps more

Shalom

2538.Logos (3).zip

Posts 25886
Forum MVP
Dave Hooton | Forum Activity | Replied: Sat, Mar 21 2020 7:36 AM

Kevin A Lewis:

Same result

This time I clear the logs folder as well.

OK. The Bible Index is fine and the Library Index is now the problem.

The bible Index is corrupt. Stop the Indexer in Task Manager if necessary, and quit Logos.

Delete the folder I:\Logos\Data\tt13govq.pwo\LibraryIndex and restart Logos.

Upload logs again if there is still a problem.

Dave
===

Windows 10 & Android 8

Posts 23384
Forum MVP
Graham Criddle | Forum Activity | Replied: Sat, Mar 21 2020 7:38 AM

Dave Hooton:
The bible Index is corrupt.

Do you mean the Library Index, Dave?

Posts 25886
Forum MVP
Dave Hooton | Forum Activity | Replied: Sat, Mar 21 2020 7:50 AM

Graham Criddle:

Dave Hooton:
The bible Index is corrupt.

Do you mean the Library Index, Dave?

The first set of logs showed the Bible Index to be corrupt, whilst the latest logs show it is fixed, but now the Library Index needs attention!

Yes, copy/paste issue! The rest of the message is correct.

Dave
===

Windows 10 & Android 8

Posts 717
Kevin A Lewis | Forum Activity | Replied: Sun, Mar 22 2020 6:07 AM

We are getting there.

We seem to have finished indexing.

But the library display and search still seems uncharacteristically slow and I have the "Updating library catalog. List may be incomplete." message. And it doesn't appear to be going away,

Any ideas?

Shalom

Posts 25886
Forum MVP
Dave Hooton | Forum Activity | Replied: Mon, Mar 23 2020 6:58 PM

Kevin A Lewis:
Any ideas?
New Logs please!

Dave
===

Windows 10 & Android 8

Posts 717
Kevin A Lewis | Forum Activity | Replied: Wed, Mar 25 2020 3:40 AM

We seemed to have gone round a loop and something is again causing the indexing problems.

Is there not something earlier that is a first cause?

Any help appreciated

3666.Logos (4).zip

Posts 3176
LogosEmployee
Thomas Ball | Forum Activity | Replied: Wed, Mar 25 2020 8:05 AM

Kevin, is I:\ a local drive or a drive connected to your computer over a network or USB cable?

 

Posts 717
Kevin A Lewis | Forum Activity | Replied: Wed, Mar 25 2020 12:31 PM

Local SSD

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