Book of Common Prayer Collection Dynamic Pricing Error

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Posts 973
Kiyah | Forum Activity | Posted: Thu, Mar 12 2020 4:22 PM

I own a large part of the Book of Common Prayer Collection. However, when I go to the product page there seems to be a Dynamic Pricing error. The website is showing as if I don't own the following resources when I know I do own them.

When I click on these resources individually their respective product pages say that I already own them.

Is this error impacting the dynamic price for me or is the dynamic pricing correct but the products are just displaying incorrectly on the page? I'm not comfortable purchasing the rest of the collection unless I know that the pricing is correct.

Thanks!

Posts 628
LogosEmployee
Joe McCune (Faithlife) | Forum Activity | Replied: Fri, Mar 13 2020 7:58 AM

Kiyah, I can confirm that the actual pricing is correct, even though the chart wrongly indicates that you do not own these four titles.  I have reported this issue to our team for further evaluation.  Sorry for the confusion!

Posts 973
Kiyah | Forum Activity | Replied: Fri, Mar 13 2020 9:44 AM

Thank you Joe! 

Posts 1116
Tom Reynolds | Forum Activity | Replied: Fri, Mar 13 2020 10:36 AM

I have the same problem here with the 1662 version which I own but it says I don't.

I also mentioned another book in this thread but have not received a reply re. that issue. https://community.logos.com/forums/t/188094.aspx

Posts 111
LogosEmployee
Jake Mailhot | Forum Activity | Replied: Fri, Mar 13 2020 1:09 PM

Tom Reynolds:
I also mentioned another book in this thread but have not received a reply re. that issue.

Tom, I believe I've fixed the display issue you reported for The Unseen Realm Bundle. It should also solve some of the issues you encountered when navigating to the Supernatural product page. As for the Supernatural Study Guide, we're actively working on a solution to indicate when a product is available as a print-only product (in this particular case, the digital edition of the Supernatural Study Guide is already included with the digital edition of Supernatural).

Posts 1116
Tom Reynolds | Forum Activity | Replied: Sun, Mar 15 2020 3:33 PM

Jake Mailhot:

Tom, I believe I've fixed the display issue you reported for The Unseen Realm Bundle.

Yes, Supernatural now shows as owned. The Book of Common Prayer 1662 isn't fixed though.

Posts 26
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Thom Blair (Faithlife) | Forum Activity | Replied: Thu, May 7 2020 4:25 PM

Hi Tom, Is pricing on the BCP 1662 displaying correctly?

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