Logos 4 Problem

Hello,

Ever since the recent update to version Pre-Release Alpha 22.1 for Mac I cannot sustain the operation of the program.

What this means is that when I select the program from the dock or from the applications folder it boots up fine, then closes itself. Not too happy about this ...

I sent a help request to Logos along with my log files, they suggested I post here to see if anyone else is having this issue.

Meanwhile, I'm dead in the water and I have a study to complete by this Wednesday ...

Thanks,

Mike

Find more posts tagged with

Comments

Tom Philpot (Faithlife)

Michael,

We just released Alpha 23. You can download it from www.logos.com/logos4mac and see if it fixes your issue. If not, please post your logs in this thread, specifically your Console Log, which is most helpful in the case of sudden crashes. You can find some information on how to post your logs by looking at the FAQ link in my signature, item #6.

Thanks,

Tom

Mike

https://community.logos.com/discussion/comment/143033#Comment_143033

Tom,

Downloaded Alpha 23 and installed it - same issue exists. I've attached the logs.

Mike30511.Archive.zip

Tom Philpot (Faithlife)

https://community.logos.com/discussion/comment/143044#Comment_143044

Michael,

Can you attach your layouts.db to this thread?

It is located at: /Users/duganmrcs/Library/Application Support/Logos4/Documents/12chjnd2.80e/LayoutManager/layouts.db

We need to figure out which resource is trying to load that is causing the app to crash.

As a work around, after you post this file, you can rename it to layouts_old.db and see if you get up and running again.

Thanks,

Tom

Mike

https://community.logos.com/discussion/comment/143053#Comment_143053

Tom,

Here you go ...5873.layouts.db

Tom Philpot (Faithlife)

https://community.logos.com/discussion/comment/143059#Comment_143059

Thanks Michael,

With your layouts.db the app crashes directly on my machine too. I'll take a look.

Tom Philpot (Faithlife)

https://community.logos.com/discussion/comment/143065#Comment_143065

Michael,

I've submitted a bug for this. This is a bug that could potentially affect the Windows users to, so we'll have to create a fix and do an update.

Tom Philpot (Faithlife)

https://community.logos.com/discussion/comment/143101#Comment_143101

Michael,

Did you try deleting the layouts.db file and restarting? Will that at least get you up and running?

Mike

https://community.logos.com/discussion/comment/143161#Comment_143161

Tom,

No - hits forehead! So, I did, deleted the app as well, downloaded new app from Logos, it is now downloading 2Gb of data. Good thing I have a fast network... I'll let you know if I am back up and running once the application has finished.

Mike

https://community.logos.com/discussion/comment/143461#Comment_143461

Tom,

Ok, good to go! Lets go one BIG sigh of relief! I'd be really interested in knowing what caused the db file to be corrupted.

Thanks again!

Mike

Tom Philpot (Faithlife)

https://community.logos.com/discussion/comment/143558#Comment_143558

Mike,

You didn't do anything. Some reorganizing of our code caused a bug to creep in which was leading to the crash which you were experiencing. We've fixed the code in question and it will be in the next release.