BUG: Logos refuses to leave the building

Page 1 of 1 (19 items)
This post has 18 Replies | 1 Follower

Posts 10788
Forum MVP
Jack Caviness | Forum Activity | Posted: Fri, May 1 2020 1:38 PM

Logos 8.13 Mac OS 10.15.4

Typed Cmd-Q to exit the application. More than 12 minutes later, Logos is till synchronizing. Exit Now ineffective. This is a recurring problem.

3632.Sample.LogosLogs.jackcav.20200501-163413.zip

1526.Activity Monitor Sample.rtf

7450.LogosLogs.jackcav.20200501-163744.zip

6811.Apple Crash Report.rtf

Posts 887
David Wanat | Forum Activity | Replied: Fri, May 1 2020 7:41 PM

Doesn't Mac have a Force Quit option through the top left dropdown box?

WIN 10 i7 9750H, RTX 2060, 16GB RAM | iPad Air 3
Verbum 9 Diamond

Posts 10788
Forum MVP
Jack Caviness | Forum Activity | Replied: Sat, May 2 2020 3:51 AM

David Wanat:

Doesn't Mac have a Force Quit option through the top left dropdown box?

It does, but I was giving Logos a chance to exit gracefully Stick out tongue After compiling sample logs, I did force the app to quit.

Posts 1830
Forum MVP
Levi Durfey | Forum Activity | Replied: Sat, May 2 2020 4:53 AM

Jack Caviness:
Typed Cmd-Q to exit the application. More than 12 minutes later, Logos is till synchronizing. Exit Now ineffective. This is a recurring problem.

I have been having a similar issue. It's intermittent but reoccurs often enough to be annoying. I was about to post about it a few days ago, but then it stopped doing it so that I could gather a clean set of logs! Grrr.

This is what I was going to put in my post:

Whenever I try to quit Logos 8.12 on macOS 10.15.4, it stalls and refuses to completely quit. I have to right-click the icon in the dock in order to Force Quit it. It doesn’t matter if there is a layout active or not. I can start Logos with a blank layout and immediately try to quit it and have the issue occur.

All the windows close, but the “Synchronizing” pop-up stays in place. When I try to click on “Exit Now,” I get a beach-ball.

PS-I love the post title, Jack.

Posts 10788
Forum MVP
Jack Caviness | Forum Activity | Replied: Sat, May 2 2020 6:15 PM

Levi Durfey:
PS-I love the post title, Jack.

Credit Kelsey Grammer for that. I would sometimes watch Fraser. Each episode would end with "Fraser has left the building." But I probably misspelled the actor's name Stick out tongue Looked it up and corrected my spelling.

Posts 1830
Forum MVP
Levi Durfey | Forum Activity | Replied: Mon, May 4 2020 3:10 AM

Levi Durfey:
I have been having a similar issue. It's intermittent but reoccurs often enough to be annoying. I was about to post about it a few days ago, but then it stopped doing it so that I could gather a clean set of logs! Grrr.

Ok, now it's doing it again. Here are my logs:

A sample taken while it was hung:

7167.LogosLogs.Levi.20200503-084507.Sample.zip

Full logs:

2620.LogosLogs.Levi.20200503-084528.zip

Posts 963
Armin | Forum Activity | Replied: Mon, May 4 2020 5:17 AM

I experience similar issues:

https://community.logos.com/forums/p/190012/1098459.aspx#1098459 

Posts 26013
Forum MVP
Dave Hooton | Forum Activity | Replied: Wed, May 6 2020 2:00 PM

Bump for Faithlife

Dave
===

Windows 10 & Android 8

Posts 963
Armin | Forum Activity | Replied: Fri, May 8 2020 12:56 AM

it would be great if Faithlife could look into these logs and provide a fix.

Posts 3159
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Fri, May 8 2020 10:39 AM

Jack Caviness:

Logos 8.13 Mac OS 10.15.4

Typed Cmd-Q to exit the application. More than 12 minutes later, Logos is till synchronizing. Exit Now ineffective. This is a recurring problem.

3632.Sample.LogosLogs.jackcav.20200501-163413.zip

1526.Activity Monitor Sample.rtf

7450.LogosLogs.jackcav.20200501-163744.zip

6811.Apple Crash Report.rtf

Hi Jack,

We've got a bug report and I added a link to this thread.

Posts 963
Armin | Forum Activity | Replied: Fri, May 8 2020 10:59 AM

Many thanks, Philana. My samples and logs are here:

1004.LogosLogs.20200504-082849.zip

4064.LogosLogs.20200504-082859.zip

Posts 10788
Forum MVP
Jack Caviness | Forum Activity | Replied: Sat, May 9 2020 5:22 AM

Philana R. Crouch:
We've got a bug report and I added a link to this thread.

Thank you

Posts 963
Armin | Forum Activity | Replied: Wed, May 20 2020 4:12 AM

It looks like this issue was fixed:

https://wiki.logos.com/Logos_8.14_Beta_3

Many thanks!

Posts 963
Armin | Forum Activity | Replied: Mon, May 25 2020 10:26 PM

Sorry, I spoke too early. I still have issues when closing down Logos. Even when using it, the Sync icon often displays the "!".

Posts 963
Armin | Forum Activity | Replied: Sat, Jun 20 2020 5:16 AM

Philana R. Crouch:

We've got a bug report and I added a link to this thread.

Hi Philana,

I still have issues. Do you know when a likely fix will become available?

Armin

Posts 963
Armin | Forum Activity | Replied: Fri, Aug 7 2020 9:11 AM

In case somebody else has this issue, here is a workaround that works for me most of the time: I need to close all tabs and windows, wait a bit, and then shut down Logos. This way, it closes down most of the time without hanging.

Posts 10788
Forum MVP
Jack Caviness | Forum Activity | Replied: Fri, Aug 7 2020 11:25 AM

Armin:
I still have issues. Do you know when a likely fix will become available?

Since the issue in the OP of this thread has been resolved, you probably need to start a new thred in order to get attention concerning your issue.

Posts 963
Armin | Forum Activity | Replied: Fri, Aug 7 2020 12:46 PM

Jack Caviness:

Since the issue in the OP of this thread has been resolved, you probably need to start a new thred in order to get attention concerning your issue.

Hi Jack, Is the issue resolved for you? I still have the same problem described in the original post.

Posts 10788
Forum MVP
Jack Caviness | Forum Activity | Replied: Sat, Aug 8 2020 5:54 AM

Armin:

Jack Caviness:

Since the issue in the OP of this thread has been resolved, you probably need to start a new thred in order to get attention concerning your issue.

Hi Jack, Is the issue resolved for you? I still have the same problem described in the original post.

As far as I can tell, it's fixed for me

Page 1 of 1 (19 items) | RSS