Syntax Search (Anderson-Forbes) causes Logos to crash

Page 1 of 1 (17 items)
This post has 16 Replies | 2 Followers

Posts 121
Tim Finlay | Forum Activity | Posted: Tue, May 5 2020 9:46 AM

Both yesterday and today as soon as I start a new query in Syntax Search (Andersen-Forbes), it causes Logos to crash.

Posts 10895
Forum MVP
NB.Mick | Forum Activity | Replied: Tue, May 5 2020 9:58 AM

Tim Finlay:

Both yesterday and today as soon as I start a new query in Syntax Search (Andersen-Forbes), it causes Logos to crash.

Hi Tim,

the plot thickens, as another user reported issues with syntax search as well. The following is what I wrote to him, but applies to you as well: 

But the information you gave is too scarce to do something about (like confirming that there's a bug the developers need to do something about, or detecting an issue with your installation, such as a corrupt resource, or with your way of going about it). Please provide more information: what book are you running/trying to run the syntax search against? Best to provide a screenshot.

What about logs? Logos/Verbum will provide information about crashes. The best way is to start Verbum with CTRL held down, as this will invoke detailed logging. Let the program start and conclude initial background steps such as "updating library".  Produce the crash. Then, before restarting the program, fetch the logs (details under http://wiki.logos.com/diagnostic_logging ) and post them, here, together with the info.

I hope somebody can help you once we have this information

Running Logos 8 latest beta version on Win 10

Posts 31
Martin Wetzel | Forum Activity | Replied: Tue, May 5 2020 10:13 AM

same with cascadia and open text

Posts 121
Tim Finlay | Forum Activity | Replied: Tue, May 5 2020 11:28 AM

I am doing Seach All Passages in Andersen-Forbes Phrase Marker Analysis Dataset.

I press on Query and from the Menu I choose "New Syntax Search." It opens an Untitled Syntax Search as it should. I click on "Add Search terms here" and it brings up the usual menu. I then choose an item (just now it was "Phrase" but previously it was "Clause" or "Supra-Clausal Element") and Logos crashes. 

Posts 10895
Forum MVP
NB.Mick | Forum Activity | Replied: Tue, May 5 2020 12:04 PM

Hi Tim,

I can confirm, it crashes for me, too. Maybe attach some logs for the developers to find the bug?

EDIT: I reported the crash with screenshots and logs in the beta forum: https://community.logos.com/forums/t/190511.aspx and linked to here.

Running Logos 8 latest beta version on Win 10

Posts 121
Tim Finlay | Forum Activity | Replied: Tue, May 5 2020 1:10 PM

Thanks Mick. I use the A-F syntax search more than most people. I need this feature for my work.

Posts 3070
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Tue, May 5 2020 3:42 PM

Tim Finlay:

Both yesterday and today as soon as I start a new query in Syntax Search (Andersen-Forbes), it causes Logos to crash.

Hi Tim,

I've filed a report for the team to look at.

Posts 121
Tim Finlay | Forum Activity | Replied: Thu, May 7 2020 1:49 PM

Thanks, Philana.

Posts 2
John Kendall | Forum Activity | Replied: Mon, May 11 2020 8:30 AM

I've been using Logos a long time and I think that this might just be my first post here. I've never encountered crashes like this previously. The problem occurs with the current version of Logos on both my laptop and desktop machines (both using the current version of Win 10 Pro).

I can confirm that Logos crashes when adding the first search term to a new syntax search on the following syntactic databases: Anderson-Forbes; Open Text GNT; GNT & Dataset SBL Edition; BHS WIVU Syntactic Analysis.

For some reason searches on the Cascadia Syntax Graphs (GNT or LXX Apocrypha) and Lexham Syntactic GNT seem to be OK.

Posts 10
Stefan Hatz | Forum Activity | Replied: Mon, Jun 1 2020 10:08 AM

Is there anything new about this bug? Logos still crashes when I try to do a syntax search.

Posts 10895
Forum MVP
NB.Mick | Forum Activity | Replied: Mon, Jun 1 2020 2:39 PM

Stefan Hatz:

Is there anything new about this bug? Logos still crashes when I try to do a syntax search.

It's fixed in the current beta (8.14 Beta 3). 

Running Logos 8 latest beta version on Win 10

Posts 121
Tim Finlay | Forum Activity | Replied: Fri, Jun 5 2020 10:06 AM

Any idea when Logos 8.14 comes out?

Syntax Searches in Hebrew are INCREDIBLY POWERFUL and losing them is inhibiting my work on various formulae of the Hebrew Bible. There are many features in Syntax Searches that cannot be reduplicated by any combination of morphological searches.

Posts 25864
Forum MVP
Dave Hooton | Forum Activity | Replied: Fri, Jun 5 2020 5:24 PM

Tim Finlay:
Any idea when Logos 8.14 comes out?

Next week

Dave
===

Windows 10 & Android 8

Posts 121
Tim Finlay | Forum Activity | Replied: Sat, Jun 6 2020 11:56 AM

Good news. 

Posts 3070
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Tue, Jun 9 2020 2:24 PM

Tim Finlay:

Both yesterday and today as soon as I start a new query in Syntax Search (Andersen-Forbes), it causes Logos to crash.

This has been fixed in 8.14.

Posts 10
Stefan Hatz | Forum Activity | Replied: Wed, Jun 10 2020 12:20 AM

Philana R. Crouch:

This has been fixed in 8.14.

It always says "Logos Bible Software Setup / The installation of Logos Bible Software did not succeed." I guess, the fixing needs a fixing?

Posts 25864
Forum MVP
Dave Hooton | Forum Activity | Replied: Wed, Jun 10 2020 12:41 PM

Stefan Hatz:
It always says "Logos Bible Software Setup / The installation of Logos Bible Software did not succeed." I

Try manually updating from https://www.logos.com/install

Dave
===

Windows 10 & Android 8

Page 1 of 1 (17 items) | RSS