CRASH: CTD whilst 'preparing library'

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Posts 527
Liam Maguire | Forum Activity | Posted: Wed, Jun 10 2020 3:50 AM

Hi all,

I'm having a little trouble with my Logos install. Recently I upgraded the storage in my laptop and migrated my logos install across.

It worked fine for a week or so, however, now it crashes to desktop (CTD) on startup. I get the L8 splash screen, however, when it moves to the library load screen with the spinney wheel it then CTDs.

I've attempted all the steps here (https://support.logos.com/hc/en-us/articles/360008044592-What-to-do-if-Logos-Crashes-Windows) with no luck.

I attach logs in hope that someone can come to my rescue: 4150.2020-06-10 Logos Logs.zip

Thanks in advance. L

System info: HP 255 g7; Win 10; AMD Ryzen 3; 8gb RAM, 1tb SSD m.2 NVME

Carpe verbum.

Posts 23214
Forum MVP
Graham Criddle | Forum Activity | Replied: Wed, Jun 10 2020 4:25 AM

Hi Liam

The logs identify a problem with the file

C:\Users\liamm\AppData\Local\Logos\Data\vyv0hr4e.kbq\ResourceManager\ReverseInterlinear\Identified.db

I would try renaming it, restarting Logos and seeing if that fixes it.

Posts 527
Liam Maguire | Forum Activity | Replied: Wed, Jun 10 2020 4:57 AM

GRAHAM!!!!! IT WORKED!!!! THANK YOU SO MUCH!!!

A thousand blessings upon you and your children and your children's children! Big Smile

Carpe verbum.

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