Black Screen when enlarging video to Full Screen

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Posts 13
UAMJ | Forum Activity | Posted: Mon, Jun 15 2020 6:22 AM

Has anyone experienced a "Black Screen" when expanding from the small video screen to a
"Full Screen?"

If so, what did you do to resolve the issue?

PC works as it should with YouTube and other videos.

Thanks...

Posts 30236
Forum MVP
MJ. Smith | Forum Activity | Replied: Sun, Jun 21 2020 2:35 PM

bump 4

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 572
Kevin | Forum Activity | Replied: Mon, Jun 22 2020 1:31 PM

Hi UAMJ,

Could you give some more details about "the small video screen". Is this a Logos resource video, such as a mobile ed course? Is it all resources with videos? Some examples would be good.

Thanks

Posts 13
UAMJ | Forum Activity | Replied: Mon, Jun 22 2020 7:18 PM

Kevin,

This occurred with a training video... but it doesn't seem to make a difference.  transitioning from the small size video (working properly) to full screen results in a "black" screen with audio; when transitioning back to the small screen it becomes "black" as well with audio.

doesn't seem to occur outside of LOGOS... running Windows 10 latest version.

Thank you!

Mike

Posts 572
Kevin | Forum Activity | Replied: Mon, Jun 22 2020 10:51 PM

If it is still happening or if it happens again perhaps you can give a few more details such as which training video? What was the resource name? How are you opening to the training videos?

There are just so many different resources and resource types so it is helpful to know. The Mobile Ed training courses open within the app. The 'Help Card' videos launched from the home screen, or from the individual panels open (for me anyway) externally in the browser. If this is the case, what is the URL.

It will be good to know specifics so that troubleshooting can occur....eg if it is a Mobile Ed video, it maybe useful to open it within the browser either from https://app.logos.com/tools/courses also to see if the problem occurs there. I had a similar issue https://community.logos.com/forums/t/189636.aspx which is now resolved.

Yes

Posts 13
UAMJ | Forum Activity | Replied: Sat, Jun 27 2020 1:36 PM

The program where I first noticed the issue is  LT121; it happens on others as well.  I changed my default browser from Firefox to MS Edge but this made no difference.  I do not seem to have this issue with videos from youtube or news sources when online.

I appreciate your help.

Mike

Posts 26033
Forum MVP
Dave Hooton | Forum Activity | Replied: Sat, Jun 27 2020 10:13 PM

Logs might help, but ensure your video software is up to date.

Dave
===

Windows 10 & Android 8

Posts 66
LogosEmployee
Ben Sanders (Faithlife) | Forum Activity | Replied: Fri, Oct 16 2020 2:52 PM

UAMJ,

Circling back to this experience from a few months back. Our team here has not been able to reproduce the problem you describe above. Video and sound seem to be operating correctly via the Web app on both Chrome and Edge.

Let us know, thanks.

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