Unable to Install Logos on MBP running Catalina

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Mark Nigro | Forum Activity | Posted: Wed, Jun 17 2020 11:16 AM

Hey forum friends, I haven't been on here in some years but now that I'm back to using a Mac and having some trouble, I'm hoping someone might help me figure out what's happening. I just set up a 2014 MBP i7 2.2GHz running Catalina yesterday and right after signing in to Logos for the installation, the "Setting up Library" was in process then crashed. Now, as soon as I try to launch Logos it crashes immediately. I've tried uninstalling and starting over, but clearly some residual files remained on my MBP because it bypasses the sign-in and starts downloading but crashes within seconds. I can post crash logs if that is helpful, but any direction is welcomed and appreciated. Thank you. 

Mark Nigro

Pastor/Teacher/Student/Writer

www.calvarychapelbiblecollege.com

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Levi Durfey | Forum Activity | Replied: Wed, Jun 17 2020 11:29 AM

Hi Mark,

1) Did you copy the logos app from the DMG to the Application folder? Are you sure you are trying to run it from the Application folder?

2) To completely uninstall go to your user Library folder, then Application Support, then find and delete the Logos4 folder. Also, look in the Library/Preferences folder for files with "logos" in them to delete.

3) Post logs...see my signature line for how.

Posts 171
Mark Nigro | Forum Activity | Replied: Wed, Jun 17 2020 11:41 AM

Thanks for the instructions, I was able to get rid of everything and am about to start over. But yes, my installation process is to first unpack the DMG by double clicking, then dragging it to the application folder. For reinstallation, should I download Logos 7 or 8?

Mark Nigro

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www.calvarychapelbiblecollege.com

Posts 2861
mab | Forum Activity | Replied: Wed, Jun 17 2020 11:46 AM

Use the latest version of Logos 8

The mind of man is the mill of God, not to grind chaff, but wheat. Thomas Manton | Study hard, for the well is deep, and our brains are shallow. Richard Baxter

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Wed, Jun 17 2020 2:55 PM

Levi Durfey:
2) To completely uninstall go to your user Library folder, then Application Support, then find and delete the Logos4 folder. Also, look in the Library/Preferences folder for files with "logos" in them to delete.

Logos Wiki macOS Troubleshooting has => Uninstalling Logos for Mac with a few more "logos" files/folders to delete for complete uninstall.

Mark Nigro:
For reinstallation, should I download Logos 7 or 8?

Concur with Logos 8 installation => https://www.logos.com/install

Logos Wiki => Logos Release History includes Logos 8.8 is macOS 10.15 Catalina compatible (seem to remember older versions crash).

Keep Smiling Smile

Posts 171
Mark Nigro | Forum Activity | Replied: Wed, Jun 17 2020 4:44 PM

Thank you, everyone. I've successfully installed Logos 8 and it is indexing. Looking forward to using it and seeing how it performs. Thanks again for the help in this community. Be blessed, all.

Mark Nigro

Pastor/Teacher/Student/Writer

www.calvarychapelbiblecollege.com

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