Suggested Presentation Curiosity

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This post has 17 Replies | 1 Follower

Posts 356
Brendon Marks (BCBC) | Forum Activity | Posted: Sun, Jul 12 2020 8:41 AM

When I started Proclaim this morning, it opened my Jul 5 presentation because that was the one I accessed last on this computer. However, it suggested to open the presentation that has an August 2 date, rather than the one that has a July 12 date. Why is that? See the two related screen grabs:

Thanks

Posts 35
LogosEmployee
Brian Burkhart (Faithlife) | Forum Activity | Replied: Mon, Jul 13 2020 11:09 AM

Hello, Brendon -- that's a good question.  I confirmed that the suggested Presentation will be the one with the most future day as opposed to the nearest date.  

You should not hesitate to get back to us should you have any further concerns or questions!

Posts 356
Brendon Marks (BCBC) | Forum Activity | Replied: Tue, Jul 14 2020 6:36 AM

Thanks for the reply.

So what you're telling me is that if I create skeleton presentations for each Sunday of the upcoming month, as I progress thru that month using each one, Proclaim will always suggest the last Sunday of the month rather than the upcoming Sunday.

I also change the date on my Master Skeleton to the next month so that if remains on my "Recent" list (since I cannot "Pin" presentations to that list), which further complicates which one is suggested.

Perhaps I am blinded by my workflow process, and I realize that it is difficult to make a product work for every user in every situation, but I think ii is much more likely that a user would want to access the "next" presentation rather than the one farthest in the future.

Thanks,

Brendon

Posts 147
LogosEmployee
Brandon Adent (Faithlife) | Forum Activity | Replied: Tue, Jul 14 2020 10:57 AM

Hi Brendon,

I'm sorry, I misunderstood when Brian asked me about this.

You're right, this option in the menu should show your next presentation. We'll look into why that's not happening in your case.

Posts 356
Brendon Marks (BCBC) | Forum Activity | Replied: Tue, Aug 25 2020 8:18 PM

OK, it seems to be working better now, but on Sunday morning, if I have not accessed that presentation, it still suggests the next Sunday.

For example say the last presentation I used was August 16 and I open Proclaim on the 23rd, it will suggest the 30th even though it is before the scheduled time.

Posts 80
Sean Metcalfe(Faithlife) | Forum Activity | Replied: Wed, Aug 26 2020 10:10 AM

Hey Brendon,

Thanks for the update. If you find this occurs again please feel free to reach out so we can further investigate.

Posts 356
Brendon Marks (BCBC) | Forum Activity | Replied: Thu, Aug 27 2020 8:25 AM

That means I would have to call you on Sunday morning, and this seems like a trivial problem to take tech support time when other users may be having more urgent problems jeopardizing their Sunday worship.

If I capture the logs at the time I observe it will that be enough to determine the problem? I know I have seen it before, and I'm confident that I can reproduce it.

Posts 356
Brendon Marks (BCBC) | Forum Activity | Replied: Thu, Aug 27 2020 8:57 AM

On Aug 27, I created a presentation scheduled for 10:40 am on Aug 28.

On Aug 27, I then opened the Aug 23 presentation and Proclaim suggested the Aug 28th presentation

I then changed the presentation date to Aug 27

A 8:40 am on Aug 27 I opened the Aug 23 presentation and Proclaim skipped over today's presentation and suggested the Aug 30 presentation.

Posts 356
Brendon Marks (BCBC) | Forum Activity | Replied: Sun, Sep 6 2020 6:45 AM

I would think anyone who has multiple services on the same day would be interested in this anomaly.

Posts 356
Brendon Marks (BCBC) | Forum Activity | Replied: Tue, Oct 13 2020 6:58 AM

Still ignores services scheduled later today.

Posts 356
Brendon Marks (BCBC) | Forum Activity | Replied: Sun, Nov 8 2020 7:29 AM

Still ignores today's service

Posts 35
LogosEmployee
Brian Burkhart (Faithlife) | Forum Activity | Replied: Thu, Nov 19 2020 10:40 AM

Hello, Brendon --

I'm sorry for the continued frustration.

Our Developers continue to dig into this issue.  At this point, indications suggest that there may be a Time Zone component to the issue.
We will continue to investigate and will keep you up to date with whatever gets uncovered.

Best regards,
Brian Burkhart - Support@Faithlife.com
Faithlife - Technical Support Representative, Church Products

Posts 356
Brendon Marks (BCBC) | Forum Activity | Replied: Fri, Nov 20 2020 4:17 AM

Thank you

Posts 356
Brendon Marks (BCBC) | Forum Activity | Replied: Sun, Feb 7 2021 6:41 AM

Proclaim version 3.1.0.0038  still does not suggest today's presentation.

Posts 356
Brendon Marks (BCBC) | Forum Activity | Replied: Wed, Mar 10 2021 6:44 AM

It has now been nearly two months since the release of 3.1 with the usual flurry of updates (16) but still this issue persists and in two days will be 8 months since it was reported. I realize that's no where near a record, but based on the number of reads, it appears to have some interest.

Posts 356
Brendon Marks (BCBC) | Forum Activity | Replied: Wed, Apr 14 2021 8:35 AM

Another month, another update and it's still not fixed.Sad

Posts 771
LogosEmployee
Jordan Sjodin | Forum Activity | Replied: Wed, Apr 14 2021 11:58 AM

Sorry, for the delay here Brendon! I'll see about getting this bug some priority soon

Mac | iOS | Android | Windows | Web Developer 

Posts 356
Brendon Marks (BCBC) | Forum Activity | Replied: Tue, May 25 2021 6:56 AM

3.1.0.0064  Smile  Thank You!!

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