Weird Ownership Issue

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This post has 4 Replies | 2 Followers

Posts 159
Wayne Clarke | Forum Activity | Posted: Tue, Aug 25 2020 12:28 PM

In the last couple of days, I am seeing some weird ownership issues on the logos.com website.  I have dozens of examples of books that I know I own, but are showing as available for purchase on the product page.

I am wondering if anyone else is experiencing this.

On the product page, it shows that it is available to purchase with the "Add to cart" button showing in orange.  However, it also indicates that I can "Open in Logos".  Here are a couple of examples.

You will see from this image, that I do own these resources.

And the strange behavior does not stop there!  If I click on the "Add to cart" button, I am taken to a "Find your church or ministry" page!!

Posts 12570
Forum MVP
NB.Mick | Forum Activity | Replied: Tue, Aug 25 2020 12:41 PM

Wayne Clarke:

I am seeing some weird ownership issues on the logos.com website.  I have dozens of examples of books that I know I own, but are showing as available for purchase on the product page.

I am wondering if anyone else is experiencing this.

On the product page, it shows that it is available to purchase with the "Add to cart" button showing in orange.  However, it also indicates that I can "Open in Logos".

That's because some weird bug (or very puzzling functionality) has turned on the group license purchasing by default. You can buy a product you own if it is a license (or multiple licenses) to be given to members of a group you belong to. 

Running Logos 9 latest (beta) version on Win 10

Posts 281
LogosEmployee
Celeste Fiorillo | Forum Activity | Replied: Tue, Aug 25 2020 3:45 PM

We have enabled the ability to purchase 'group licenses' on most of our product pages. This allows you to purchase a product for a church or small group. 

If you don't own the product, group licenses kick in when you change the quantity to 2 or higher.

If you do own the product, you'll see the 'Open in Logos' button and the quantity option of 1 or higher will showing the (i) tooltip beside the quantity selector, indicating it's a group license.  

We will continue to improve the experience, and apologize for the confusion.

You can find more information here: https://www.logos.com/faq#group-licenses

Posts 159
Wayne Clarke | Forum Activity | Replied: Tue, Aug 25 2020 6:04 PM

Thank you Celeste, for the explanation.  I will post further comments in the other thread.

Posts 3262
LogosEmployee
Phil Gons (Faithlife) | Forum Activity | Replied: Tue, Aug 25 2020 7:38 PM

Official announcement with some background and rationale here: Group Licensing / Bulk Purchasing of Logos Resources Now Available on Logos.com.

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