Proclaim importing video upside-down

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This post has 6 Replies | 1 Follower

Posts 3
Nathan Jones | Forum Activity | Posted: Wed, Aug 26 2020 7:31 AM

Last Sunday I imported a video, then when I browsed the media to insert it into the service schedule, the video was upside-down! How do I fix this, please?

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David Thomas | Forum Activity | Replied: Wed, Aug 26 2020 8:36 AM

Another user had  a similar issue in the Proclaim Group on Faithlife.com. I have posted a link from this thread into that group and asked Sean (Faithlife employee) to reach out to you.

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Posts 3
Nathan Jones | Forum Activity | Replied: Wed, Aug 26 2020 8:57 AM

Thanks David! Yep, it's exactly the same problem as that other user.

Posts 87
Sean Metcalfe(Faithlife) | Forum Activity | Replied: Wed, Aug 26 2020 12:40 PM

Hi Nathan,

Sorry to hear your experiencing this. Are you also using a Windows Computer? Proclaim uses the local media player on the computer to play videos (Windows is Windows Media Player, Mac is Quicktime). In the case referenced by David the video was played by Windows Media player and the orientation it was filmed in is making the video look flipped. You will need to use a video editing software that Windows Media Player can detect a change in orientation with. If you look up how to rotate videos in WMP you'll see lots of programs and online tools that do this, you'll essentially need to use one of these tools and upload the edited file.

Posts 3
Nathan Jones | Forum Activity | Replied: Fri, Aug 28 2020 3:37 AM

Hi Sean! Thanks for your reply. I'm not sure I understand, sorry - are you saying that I need to flip the video upside-down, then import the upside-down video?! I'm sure I must be misreading this, but that doesn't sound like a solution!

The video was shot on a phone, trimmed and saved in QuickTime on a Mac, then downloaded onto a PC, which is the computer we use for Proclaim.

Posts 87
Sean Metcalfe(Faithlife) | Forum Activity | Replied: Fri, Aug 28 2020 8:27 AM

Hi Nathan,

Often when something is shot with a phone, the way in which a phone capture the video can create orientation issues when imported. In this case since Proclaim uses Windows Media player on Windows computer Windows Media player is having issues recognizing the intended orientation the video was shot in. Whatever way you think the video was shot, windows media player is not recognizing that orientation thus it is upside down. To fix this you will need to flip the video in a video editing tool that  can make orientation edits that Windows Media Player will recognize. I don't think you'd have this issue using Quicktime, likely because Quicktime has a way to detect the intended orientation. I assume WMP lacks that ability so you have to manually flip it.

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Forum MVP
Lynden Williams | Forum Activity | Replied: Fri, Aug 28 2020 8:43 AM

Try Openshot video editor. That is how I corrected it.

Lynden Williams Communications

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