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This post has 189 Replies | 9 Followers

Posts 8749
LogosEmployee

Hi Alan, please see my earlier post above: https://community.logos.com/forums/p/193953/1118644.aspx#1118644 

Unfortunately, some customers may not see their library appear in Logos until Saturday (based on the current progress of the license import). I hope you'll check back then and see if your library has been converted.

Posts 20
Alan Lamb | Forum Activity | Replied: Wed, Sep 23 2020 8:15 PM

Still no NIV bible, keeps asking me to purchase it, feel I am being lied to about it, not showing up in lists, any lists! Worst software I have ever used, I’d rather go back to Dos 2.2 on a floppy disk then use this

Posts 8749
LogosEmployee

The licenses for your account haven't been imported yet, which is why the NIV isn't showing up in Logos. It will show up once the import is finished. Unfortunately, this may be another 2-3 days. We apologise for the delay, and hope that you will enjoy the completely free transition of your Wordsearch Library into Logos next week.

Posts 20
Alan Lamb | Forum Activity | Replied: Thu, Sep 24 2020 4:41 AM

Okay I can buy that to a point, the bigger problem is they are not showing up at all. Under status some books say in progress, some say not started.

But too many of my "books" are not showing up at all. That is what has me angry. And when I do a search the program tries to see me new ones, plus search needs to be book specific, when searching for NIV I get 50 Ante-Nicene fathers, what's up with that?

Wordsearch search option brought up owned books... this software brings up unrelated, unowned books... in fact I can't even search the status of "my" books at https://www.logos.com/wordsearch/catalog because I don't see my owned books or even the one specific book I'm searching for, but I do get a many books I can buy. I'm amazed no one has complained about this and even more amazed that it has never been fixed.

Even Amazon does a better job listing owned books first, then books you might be interested in... but never has Ante-Nicene fathers has come up in any searches with them looking for NIV bibles, commentaries etc.

Posts 4
Charlie Miller | Forum Activity | Replied: Thu, Sep 24 2020 6:05 AM

Sounds like there's some real anger in this thread, and a few others out there in this forum right now.  I'm just some guy, not affiliated with Lifeway/Wordsearch or Faithlife/Logos companies, who happens to be a bivo pastor and who has been using Wordsearch since I first got WS5 in 2001 - so 19 years at this point.  But here are a few points I've been thinking about that might be helpful to others who, like me, don't have their libraries up and available yet in Logos...

  • Lifeway CHOSE to sell Wordsearch to Faithlife.  Faithlife didn't sneak in and steal our software, Lifeway sold it (and the Wordsearch customer base) to Faithlife.  I have no doubt Lifeway made a profit off of doing so (I know I would have wanted to if I were the owner and sold it to another company).
  • Lifeway's track record at supporting Wordsearch varied, depending on what OS you used.  When I started out on Wordsearch, I was a Windows guy all the way.  But about 10 years ago I switched over to Mac and haven't looked back.  Wordsearch for Mac has always straggled behind Wordsearch for PC.  It was never a native MacOS App, it was always run through an emulator, and it was very "kludgy" at times. Last year, when MacOS went to 64-bit only, Wordsearch quit working on the latest version of MacOS - IN SPITE OF HAVING SEVERAL MONTHS OF DEVELOPER LEAD TIME TO PREPARE IT, Wordsearch did not run on the latest MacOS until just in the past couple of months. Lifeway did provide a "work around" by offering an online login to a server that ran a version of Wordsearch, but there were a ton of limitations and frustrations with that as well. WHO KNOWS whether they had Wordsearch ready to go for the next version of MacOS coming out soon!
  • Faithlife COULD have chosen to purchase Wordsearch, maintain the software for a couple of years while encouraging users to switch over to Logos through special incentivized offer, and then quietly let the product die.  This happens all the time in the software industry.  If that had been their plan, then every Wordsearch user would have eventually lost their entire library of content purchased over the years when their computer eventually died, or when an OS upgrade prevented Wordsearch from running, or when a software bug eventually broke the code.
  • Faithlife COULD have chosen to purchase Wordsearch, then give all users an ultimatum of moving their library to Logos only after users agreed to purchase a base version of Logos at an exorbitant cost. After all, they have years of developmental costs invested in Logos, and they have no obligation to simply give it away free to anyone if they choose not to do so.  They also COULD have offered to import Wordsearch licenses into Logos for a nominal fee, or at a 50% discount of their typical Logos price for each item in the library.
  • What Faithlife HAS CHOSEN TO DO, to the best of my understanding, is to offer Logos to Wordsearch customers for free.
  • What Faithlife HAS CHOSEN TO DO, to the best of my understanding, is to AUTOMATICALLY transfer every book in every Wordsearch customer's library that has an equivalent book in Logos TO LOGOS FOR FREE. This is a ton of manpower and resources and time, with no initial revenue to offset the business costs of doing so.
  • What Faithlife HAS CHOSEN TO DO, to the best of my understanding, is to begin the process of taking a large number of Wordsearch titles that were not in Logos prior to the acquisition from Lifeway and importing these titles/licenses into Logos. This is a significant process that likely requires reformatting of data, along with exhaustive manual proofing of every single volume before giving it the green light to be ready to use in Logos. And then they HAVE CHOSEN TO add those titles - once the process is completed - into the libraries of any Wordsearch customers who owned those titles when they were acquired by Faithlife. Yes, this will take time. It has to. My sermons don't get written instantly for me just because I want them to be done - I have to actually spend hours and hours working on them first before they are ready. This is no different.
  • Some customers (LIKE ME) are, for some reason, having to wait longer than some other customers to get their libraries transferred over into Logos to be available to use them.  Some customers have seen many of their volumes transferred over but are still waiting for some more to get there. Some of these customers will not be able to use Logos this week to prepare sermons, lessons, etc.  EVERY ONE of these customers can STILL USE WORDSEARCH WITH OUR FULL LIBRARIES JUST LIKE WE DID LAST WEEK while Faithlife works to complete the process of transferring our libraries over to Logos.
  • Some Wordsearch customers seem really upset at Faithlife for making them (eventually) have to switch from Wordsearch to Logos if they wish to continue to use their library of content they have purchased from Wordsearch over the years. This anger towards Faithlife is MISDIRECTED - If there is anyone to be angry at, it has to be LIFEWAY for choosing to sell Wordsearch to a competitor with a competing product rather than to either continue developing it themselves or selling it to a company who wanted to continue developing the Wordsearch product.
  • Some Wordsearch customers seem really upset that they are having to learn something new, or because everything in Logos isn't exactly like it was in Wordsearch. I would ask if those customers have WATCHED ANY OF THE TRAINING VIDEOS provided in Logos, or read any of the HOW TO ARTICLES in Logos, or searched for HELP in Logos? There seems to be a TON MORE training aids in Logos than I ever saw in Wordsearch over the past 19 years!  


I'm 51 years old and pretty set in a lot of my ways... but I'm actually excited by the new options and features that Logos seems to offer for me.  Change happens.  Attitude makes a huge difference to how well we do or do not navigate that change.

Brothers and Sisters in the faith, I am sure that many of your were just as surprised as I was by this turn of events. And I am sure that many of you have worried, just as I have, about what will happen to the resources you have poured your own money and time into over the past years. But let's not let the enemy gain purchase in our hearts and in our minds over this situation! It is not worth it, no matter how much money or time we have all invested.

Let's take a minute to applaud Faithlife for choosing to put us - new customers who have not actually invested a dime to this point in Faithlife and their Logos product - ahead of immediate profits for themselves.  

Let us be patient as their team works to make this transition happen, and gets as many of our resources transferred over as is legally possible.  

Let us be leaders - which means we are learners - and commit ourselves to learning how to use this new tool, which just might surprise us by being a better tool than the old one was.

Perhaps we will find that Logos does not fit our needs, our preferences, or our tastes. In which case we should remember that Lifeway chose to sell Wordsearch, and we will resign ourselves to find a new product and begin building a new library that meets our needs.

Or perhaps we will find ourselves quite happy with Logos, and the commitment of the Faithlife team will pay off as we begin to add to our Logos libraries with purchases from Faithlife.

In either case - or any other case - Let us be Christ like and bear the Fruit of the Spirit to the Faithlife employees, Lifeway, and our fellow peers here in the forums.

God bless you, and may we all enjoy this new chapter!

-Charlie

Posts 28594
Forum MVP
JT (alabama24) | Forum Activity | Replied: Thu, Sep 24 2020 7:00 AM

Charlie Miller:
In either case - or any other case - Let us be Christ like and bear the Fruit of the Spirit to the Faithlife employees, Lifeway, and our fellow peers here in the forums.

Great post. Welcome to the forums! Smile

OSX & iOS | Logs |  Install

Posts 4126
SineNomine | Forum Activity | Replied: Thu, Sep 24 2020 7:43 AM

JT (alabama24):

Charlie Miller:
In either case - or any other case - Let us be Christ like and bear the Fruit of the Spirit to the Faithlife employees, Lifeway, and our fellow peers here in the forums.

Great post. Welcome to the forums! Smile

Seconded on both counts! Smile

Posts 4126
SineNomine | Forum Activity | Replied: Thu, Sep 24 2020 7:50 AM

Alan Lamb:
Okay I can buy that to a point, the bigger problem is they are not showing up at all.

They aren't showing up because your licenses haven't been processed, as Bradley has written. Once they have been processed, they will show up.

Posts 13
Lloyd Wallace | Forum Activity | Replied: Thu, Sep 24 2020 8:05 AM

Bradley, I own four Windows 10 computers. 3 of the 4 have successfully had my Wordsearch resources transferred to them. These computers are all at my home. However, one of them, my main desktop, has no Wordsearch titles transferred. It does show "40 updated resources" and "35 updated datasets". I cannot figure out why this one computer does not have the Wordsearch titles when my other 3 do. Typing "update now" in the command box, opening and closing the program, nor rebooting the computer had changed anything. Why would 3 get the Wordsearch titles, but not the 4th.?

Is there a limit on how many computers I own can transfer the Wordsearch titles?

Posts 156
Dave Colclough | Forum Activity | Replied: Thu, Sep 24 2020 9:09 AM

Bradley Grainger (Faithlife):

Dave Colclough:

Bradley, I'm just seeing 'You have no resources imported from Wordsearch' on the migration page. I communicated my Wordsearch email details to customer services and got confirmation that it had been associated to my Logos account on the 19th September. I assume it's just a matter of waiting for things to update?

Yes, it is, and thanks for your patience. We're loading updated Wordsearch licenses now, and hope to have it done by the end of the day (Pacific Time), although it could end up pushing out another day.

Thanks Bradley! My account has been processed and my 150+ Wordsearch books have now been transferred to my Logos account. Many thanks for the unexpected free Logos resources and all the team's hard work behind the scenes.

Posts 8749
LogosEmployee

Steve:

I'm likewise in the category of having the "No WordSearch titles have been imported"message. 

Sure its a big job but there's also a lot of investment over the years. Be useful to have a realistic timeline.

Your licenses should be available in Logos now.

Posts 8749
LogosEmployee

Bradley Grainger (Faithlife):

Wes Hunter:

My Logos is showing no titles available and I have a lot of commentaries I've bought from wordsearch that I use every week for sermons. I've emailed customer support and called and both times got told to read the website (as though I hadn't already done that). I guess I just need to wait for my library to transfer but after being used to such helpful support from Wordsearch, I have to say I'm a little frustrated right now. Hopefully it fixes itself today. 

I'm showing about 300 Wordsearch licenses for you in the next batch of licenses that we're loading; I'm hopeful this will be completed today.

These should all be available now.

Posts 8749
LogosEmployee

Kathleen:

Bless you!  This is reassuring to know!  Now I can wait much more patiently.  Sorry to have been so obnoxious, but it was confusing  and concerning, even with what you had told me.  

The wait is over! Your licenses should be showing up on your account now: https://www.logos.com/wordsearch/library-migration 

Posts 8749
LogosEmployee

Bradley Grainger (Faithlife):

Charlie Miller:

Hi. So far the page says that I have no Wordsearch titles in my library. Is it possible for you to check my email address and confirm that I do in fact have titles that will eventually be loaded into my library? I don’t mind waiting for it to happen, but it would be comforting to hear that I am in the system and that my library will be coming at some point. 

You are in the system. It looks like you should have licenses on your account, because they were in the first batch (but nothing is showing up). I don't know why that is, but I'll have the team look into it. We do have your licenses, so we will eventually get them to you. (They may come over automatically when we process the latest batch, but if they don't we'll look into it further.)

The licenses are are your account now.

Posts 8749
LogosEmployee

Derrick Sumerel:

Could you check on where my resources are. Like others, I am getting nothing from the link. Could you check and see where I am at in having my licenses transferred?

They're available now.

Posts 8749
LogosEmployee

Adam Troutt:

I'm in the same boat as Dave. Multiple "update now" commands haven't changed anything. It's not urgent for me. I'll keep using WS and just check back over the next few days to see if/when my library appears.

It's available now.

Posts 8749
LogosEmployee

Bradley Grainger (Faithlife):

Alan Lamb:
What Logos should have done when I called is said we’ll get you the NIV Bible since you already own it in Wordsearch, that would have gone a long way

We will get you the NIV Bible since you own it in Wordsearch.

We're importing another batch of Wordsearch licenses today, and I see both NIV84 and NIV2011 on your account in that batch. I anticipate this being done in 1-2 days. Please check https://www.logos.com/wordsearch/library-migration for the status of your library to see when those licenses become available.

Your licenses, including the NIV Bible, are now available.

Posts 4
Charlie Miller | Forum Activity | Replied: Thu, Sep 24 2020 11:40 AM

Thanks so much!

Posts 3
Pam | Forum Activity | Replied: Thu, Sep 24 2020 12:13 PM

Thank you! I wanna chime in that Morris Proctor is a phenomenal trainer. Change is tough for the best of us.... but change can be good. I certainly felt more of the good once I took the time to learn and not guess how Logos works. God bless you guys.

Posts 8749
LogosEmployee

Jason Ingle:

I know it is the same email address, so they must still be importing my licenses. 

I guess I need to wait for the Lord, be strong and take heart.

And continue sermon prep with my Wordsearch app for now. 

Your licenses are imported and ready to use now.

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