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Posts 120
Colin A Wright | Forum Activity | Posted: Tue, Sep 22 2020 4:47 AM

It seems that my Wordsearch acct is not being recognised.

I changed my details to match logos.

I have 1000+ books in Wordsearch. 

15000+ in Logos ...

See, I want EVERYTHING!!

Colin Wright

Posts 8660
TCBlack | Forum Activity | Replied: Tue, Sep 22 2020 4:59 AM

Two things to look at.

First check your books against the transferred master list: “List of completed/transferred books

Second, if things are still not transferring, contact customer service at Logos.  They're quite helpful.

Hmm Sarcasm is my love language. Obviously I love you. 

Posts 120
Colin A Wright | Forum Activity | Replied: Tue, Sep 22 2020 5:05 AM

Having great difficulty getting through to customer service.

Left voice message.

Contacted Bob who replied very quickly - amazing considering all that happening.

Again he said contact cs.

My WS account is not recognised!!

Posts 9069
LogosEmployee

I don't see anything wrong with your Wordsearch licenses. You had them registered under a different @me.com email, but that's been merged into your primary Faithlife account.

What do you see at https://www.logos.com/wordsearch/library-migration ?

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