Not working on Apple TV

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Posts 93
nl | Forum Activity | Posted: Sat, Nov 14 2020 12:36 PM

Just bought Apple TV purely for Faithlife TV and SermonAudio,

I downloaded the Faithlife app, and every video I try to play it just gives an error message.

Have deleted and reinstalled several times but no luck.

Any ideas?

Posts 752
Brad | Forum Activity | Replied: Sun, Nov 15 2020 1:50 PM

nl:

Just bought Apple TV purely for Faithlife TV and SermonAudio,

I downloaded the Faithlife app, and every video I try to play it just gives an error message.

Have deleted and reinstalled several times but no luck.

Any ideas?

Likely a silly question on my part, nl, but have you signed in on the app, using your Logos/Faithlife username and password?

Posts 6
LogosEmployee
Travis Bader (Faithlife) | Forum Activity | Replied: Mon, Nov 16 2020 8:00 AM

Hey nl, Sorry this is happening. A couple of pieces of information might help us track this down.  Do you know what version of AppleTV hardware you are using? Can you provided the error message you are seeing?

Thanks!
Travis

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