Resource issue: Alexander Scourby KJV (audio)

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This post has 29 Replies | 5 Followers

Posts 395
Roy | Forum Activity | Posted: Tue, Nov 24 2020 11:43 AM

My Copy of Alexander Scourby KJV (audio) has stopped working.

https://www.logos.com/product/177412/alexander-scourby-kjv

It was working just after I purchased it (under Logos 8).

I have not used it for a while and now under Logos 9 it will not play.

I keep getting the "We couldn't access the media you're trying to play" message.

1) I have tried removing the resource and re-downloading it. No good.

2) I have tried using the "Download all media" in the panel menu, also no good"

I get the same on my Mac (Mojave 10.14.6) as well as my laptop (Windows 10)

Logos is ver 9 (9.0.0.0181) full features on both machines.

Anyone else with this resource and Logos 9 having any issues?

Any ideas?

Other Videos and audio media play correctly in Logos.

I do have a good internet connection (fiber based), 335.8 Mb/s up 106.5 Mb/s down.

Posts 29035
Forum MVP
JT (alabama24) | Forum Activity | Replied: Tue, Nov 24 2020 12:02 PM

I dont have the resource to check, sorry. Tongue Tied

I did want to say that I am jealous of your internet. Stick out tongue

macOS, iOS & iPadOS | Logs |  Install

Posts 2689
mab | Forum Activity | Replied: Tue, Nov 24 2020 2:02 PM

Have you tried putting it on your phone or tablet? Might be a temporary or alternative fix. Do contact support if you can’t get it going. 

The mind of man is the mill of God, not to grind chaff, but wheat. Thomas Manton | Study hard, for the well is deep, and our brains are shallow. Richard Baxter

Posts 52
DHG | Forum Activity | Replied: Tue, Nov 24 2020 3:07 PM

I tried it on the latest iOS. It won’t download or play the audio files. Definitely a newly introduced bug.

Posts 2689
mab | Forum Activity | Replied: Tue, Nov 24 2020 4:07 PM

Hopefully someone at FL will chime in on this problem. I didn't even know they had Scourby and I would kind of like to have it myself even though there are other means to get it. Scourby's reading is justifiably famous.

The mind of man is the mill of God, not to grind chaff, but wheat. Thomas Manton | Study hard, for the well is deep, and our brains are shallow. Richard Baxter

Posts 52
DHG | Forum Activity | Replied: Tue, Nov 24 2020 4:51 PM

Agreed. No other recording that comes close.

Posts 395
Roy | Forum Activity | Replied: Wed, Nov 25 2020 11:40 AM

mab:
Have you tried putting it on your phone or tablet?

Yes, I tried this early this morning after getting home from work. No joy there either. It is still not working (that is, the audio will not play nor will it download.

I have one last thing that I might be able to try but that will have to wait until I get home from work tonight.

Posts 395
Roy | Forum Activity | Replied: Wed, Nov 25 2020 11:43 AM

DHG:

Agreed. No other recording that comes close.

I agree also. Alexander Scourby's reading of the Holy Bible was the first recording of scripture that I heard. Whenever I think of someone reading from the bible, itis his voice that I hear in my head. Listening to someone else read scripture just seems WRONG somehow.

 

Posts 2689
mab | Forum Activity | Replied: Wed, Nov 25 2020 2:47 PM

We've got a paying cheerleader section Yes Now we just need a fix. Following eagerly.

The mind of man is the mill of God, not to grind chaff, but wheat. Thomas Manton | Study hard, for the well is deep, and our brains are shallow. Richard Baxter

Posts 395
Roy | Forum Activity | Replied: Thu, Nov 26 2020 11:01 AM

Ok, here is my "one more thing to try" update.

I have an older laptop which still has Logos 8.16 on it (not yet updated).

I disabled the wifi and started Logos. Disabled the update option. Restarted the wifi for access to logos resources.

Made sure All Media was downloaded for the Scourby Audio Bible and ... It works under Logos 8.

It still does not work on Logos 9 on either my Mac or on my Windows 10 laptop with Logos 9.

So... yea, I think it is a Logos Version bug. I will post a new thread with the Bug: heading in a bit on the Logos 9 Forum.

I'll link back here to this thread.

Posts 395
Roy | Forum Activity | Replied: Thu, Nov 26 2020 11:05 AM

JT (alabama24):
I did want to say that I am jealous of your internet. Stick out tongue

Thanks JT.

Yea I do know that I am blessed to have it.

I still remember my first 300 BAUD direct connect modem on my Radis Shack Color Computer using Comp-U-Serv. All text based.

I do NOT miss those days! Stick out tongue

Posts 629
LogosEmployee
Joe McCune (Faithlife) | Forum Activity | Replied: Fri, Nov 27 2020 11:11 AM

I can confirm that we are working on a fix for this problem.  Sorry for the inconvenience!

Posts 52
DHG | Forum Activity | Replied: Fri, Nov 27 2020 11:37 AM

YesYes

Posts 395
Roy | Forum Activity | Replied: Fri, Nov 27 2020 5:43 PM

Joe McCune (Faithlife):

I can confirm that we are working on a fix for this problem.  Sorry for the inconvenience!

Thanks a bunch Joe!

Now I don't have to worry about or mess with posting a Bug report! Yea!!

Big Smile

Posts 108
William M. Harper | Forum Activity | Replied: Mon, Nov 30 2020 9:36 AM

I bought the Alexander Scourby resource today and I am having the same technical issue. I recently upgraded from Logos 8 to Logos 9 which was before I purchased the Scourby resource today. I hope Logos can get this issue fixed soon. All of my other audio resources seem to be working fine. 

Posts 901
Brother Mark | Forum Activity | Replied: Tue, Dec 1 2020 5:10 AM

This is your standard "me too" post.  I contacted support who says that they too are having problems listening to the dulcet tones of Alex reciting Scripture.  They suggested that I be patient, or return it for a refund.

"I read dead people..."

Posts 138
John Brumett | Forum Activity | Replied: Thu, Dec 3 2020 5:50 PM

Looks like they just fixed the problem with the new update. 

Will I be able to have my KJV bible automatically follow along like in the LEB translation?

Would like to be able to sync more audio bibles with the corresponding translations.  Is there any plan for this in the future?  

Posts 52
DHG | Forum Activity | Replied: Thu, Dec 3 2020 6:15 PM

Doesn’t appear to be fixed on iOS.

Posts 395
Roy | Forum Activity | Replied: Thu, Dec 3 2020 6:47 PM

No, I don't believe so. This is just the audio recording and is not linked to the Bible proper.

(At least it did not "Follow along" when I first bought it.)

Posts 395
Roy | Forum Activity | Replied: Thu, Dec 3 2020 6:48 PM

DHG:
Doesn’t appear to be fixed on iOS.

I'm at work right now, I'll try it when I get home and let you know.

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