The code is not working for me to get my free course. At first, I thought that I still had time on my last course, but when I go to access the last course I had taken, it is locked, so I don't think that is the issue. Is anyone else having an issue using the course code to access their free course?
Bump
Did your subscription expire?
Nope, I paid in September.
My course code isn't working either.
Essentials could have H1 or 1H at the end instead of just 1. This does not seem show as valid (no green tick) for me, but that maybe because I have used it. (I got my course before the website updated showing the new code, I just modified last years on the 1st Jan, but do not remember the format.)
You could also try putting a Q before the 1 in the code, you could also try removing the 1, as both seems valid (Green tick, but no discount for me as expected). The Q would be for the Premier level, (Quarter 1 etc) but I cannot remember if would work for Essentials. With regards to removing the 1, I am not sure which subscription has just one course a year, maybe legacy.
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Thanks for your suggestions Kevin.
I will give them a try.
Hopefully Logos will get it straight soon.
I tried your suggestions Kevin, but to no avail. Hopefully I can hear something back from Customer Service soon, as I sent an email on Friday.