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Posts 5
Cecil Cox | Forum Activity | Posted: Wed, Jan 6 2021 5:14 AM

Ok I finally decided to open WORDSearch this year, 2021. All I get is a busy signal and nothing. I am on a iPad. So is Logos now closing out WORDSearch completely? I really do not like Logos.

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Graham Criddle | Forum Activity | Replied: Wed, Jan 6 2021 6:19 AM

Cecil Cox:
So is Logos now closing out WORDSearch completely?

I would be very surprised if this were happening - the stated policy seems to be that it will run until operating systems no longer support it.

What do you mean by a "busy signal"? (Apologies, I know nothing about how Wordsearch works)

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John Fidel | Forum Activity | Replied: Wed, Jan 6 2021 7:30 AM

Cecil,

I just opened the mobile version of WS on my iPad without issue. BTW, this continues as well as WS desktop program by WordSearch/Lifeway, NOT Logos. If or when it quits working, it is WS not maintaining the program, not Logos. I suggest you try and contact them with you issues.

While I understand your frustrations, please review the matter more closely before placing blame. From the WS website:

Can I still use my Wordsearch software? For how long?

Yes, you can continue to use your Wordsearch desktop software. It will continue to run on any computer that currently supports it for as long as you wish to run it. There will be no further developments made to the desktop software. The Wordsearch web and mobile app will continue to run, though the content available will become more limited over time.

I hope you get your problem with WS resolved.

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LogosEmployee

John Fidel:
I suggest you try and contact them with you issues.

FYI, Faithlife is handling all Wordsearch support (since the acquisition).

John Fidel:
From the WS website:

This is actually the Logos website Smile https://www.logos.com/wordsearch-faq#wordsearchworks 

Cecil Cox:
So is Logos now closing out WORDSearch completely?

We don't plan to "shut down" the Wordsearch desktop or mobile apps, but we expect that (like almost all software) one day it will "stop working". (Perhaps it won't be compatible with the new version of iOS, or perhaps it will need to be upgraded to support TLS 1.3 or HTTP/2, or perhaps you won't be able to reinstall it on a new computer.) 

You may be able to get help from the user community, but our official answer is going to be: Logos is the upgrade to Wordsearch, it's fully supported, and we can help you get it running and provide free video training on how to use it: https://support.logos.com/hc/en-us/articles/360019103211-Logos-Feature-Training-Videos 

Posts 649
Bill Shewmaker | Forum Activity | Replied: Wed, Jan 6 2021 12:09 PM

I just went to the WORDsearch app on my iPad...forgot that I had "deleted" it. Applied the appropriate sign-in information and and it immediately reloaded the app and restored my full (iPad version) WS library. Within a couple of minutes, I was able to search, read and do everything that I was able to do prior to deleting it weeks ago. 

Posts 5
Cecil Cox | Forum Activity | Replied: Wed, Jan 6 2021 12:20 PM

Graham a riddle:

when I say a busy signal, the WS app is continuously trying to start, but never does. I can’t use my WS at all. Very disappointed. 

really angry that every time I have call support I get a sales pitch to purchase a library, I.e. a package deal in Logos. they keep hitting me for like $800-900 . So I really get the feeling I am being $#)”@- on.

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JT (alabama24) | Forum Activity | Replied: Wed, Jan 6 2021 12:47 PM

Cecil - 

John and Bill just verified that the app is still working, so the issue is likely on your side. What version of ipadOS are you running? You might need to delete the app and reinstall it as Bill did. 

In the long run, you will want to migrate to Logos. You do not need to make an additional purchase. 

macOS, iOS & iPadOS | Logs |  Install

Posts 109
Darrell Tan | Forum Activity | Replied: Thu, Jan 7 2021 4:58 AM

I just tried, and the WS app is not working on my two iOS 14 devices. It does however still work on an old iOS 9 iPad.

The WS web app does work on iOS 14. https://app.wordsearchbible.lifeway.com/

Posts 354
xnman | Forum Activity | Replied: Thu, Jan 7 2021 9:25 AM

Cecil ----

WS is working well on my PC.... no problems.  I use it regularly because some things work faster in WS than Logos. You sure the problem is not on your computer?

xn = Christan  man=man

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John Fidel | Forum Activity | Replied: Thu, Jan 7 2021 10:52 AM

I am not on IOS 14, so it could be a software issue that Logos, according Bradley needs to address.

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Graham Criddle | Forum Activity | Replied: Thu, Jan 7 2021 11:34 AM

Out of interest I have just installed the Wordsearch app on my ipad (running iOS 14.2) and it opens without any problems.

I don't have a Wordsearch account so skipped the signin procedure and was able to open a copy of the ESV

So it doesn't seem like just a straight issue with iOS 14

Posts 109
Darrell Tan | Forum Activity | Replied: Thu, Jan 7 2021 4:56 PM

It hangs when I download a resource and then try to read it.

Resources that are not downloaded can open, but navigation to another point doesn’t work.

Posts 68
John W Gillis | Forum Activity | Replied: Thu, Jan 7 2021 10:58 PM

I just re-installed on my 14.2 iPad Pro, and the app is unusable.

Posts 408
Roy | Forum Activity | Replied: Fri, Jan 8 2021 12:48 AM

iOS 13.6.1 - works
(Yea, I haven't upgraded in a while).

Windows 10 - home (2004) - works

Posts 68
John W Gillis | Forum Activity | Replied: Fri, Jan 8 2021 3:05 PM

I updated my iPad to 14.3 and tried again with the same poor results. I wonder if the Wordsearch app has arrived at the end of the line earlier than maybe expected? Surprise

Posts 354
xnman | Forum Activity | Replied: Fri, Jan 8 2021 8:15 PM

John W Gillis:

I updated my iPad to 14.3 and tried again with the same poor results. I wonder if the Wordsearch app has arrived at the end of the line earlier than maybe expected? Surprise

Since Faithlife is now doing maintenance on WS.. then I would expect them to answer your question.   I don't think they are doing any more development per sae.... and I don't know how far they go in maintaining or how long they would maintain.  

I would expect them to keep WS running at least until they get all the books and such migrated...

xn = Christan  man=man

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Mike Binks | Forum Activity | Replied: Sun, Jan 10 2021 11:48 AM

mmm...

xnman:
Since Faithlife is now doing maintenance on WS.

Everything I have read would indicate that Faithlife undertook, not to do maintenance of the program but to maintain the existing program's availability on the internet, for a while.

The corollary to that is the unspoken, 'if you want to use the existing program don't break your operating system'.

Unmaintained programs are likely to fail more quickly on iOS and MacOS systems because these OS's are improved quite often. Perhaps acquiring an older Android unit might help?

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

Posts 109
Darrell Tan | Forum Activity | Replied: Mon, Jan 11 2021 7:38 AM

Mike Binks:
Everything I have read would indicate that Faithlife undertook, not to do maintenance of the program but to maintain the existing program's availability on the internet, for a while.

Mike, that's the impression I got, too.

Speaking of unmaintained programs, and since this thread is about the mobile app, I just had a look at reviews on the Apple and Android app stores, and basically WS on mobile/tablet consistently received poor reviews. From my own usage, this was justified. WS was primarily a Windows desktop program, and other platforms lacked development.

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Mike Binks | Forum Activity | Replied: Mon, Jan 11 2021 9:17 AM

Darrell Tan:
Speaking of unmaintained programs, and since this thread is about the mobile app, I just had a look at reviews on the Apple and Android app stores, and basically, WS on mobile/tablet consistently received poor reviews.

I think that Faithlife started to develop the app at just the wrong time and with the wrong (but understandably wrong) mindset.

They were quite clear in the beginning that they were developing a 'reader' app for the iPad. Perhaps a 'reader +' app might be developed along the way.

Almost as soon as the early versions were released the iPad took a leap forward in processing power and users started to expect the iOS version to mimic the MacOS version. Probably if they were starting from scratch a different Logos app would be developed.

I happen to think that the app is reasonably good for what it is. What it isn't, is a replacement for the desktop version and that, I think, may well be the reason for the poor reviews.

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

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Graham Criddle | Forum Activity | Replied: Mon, Jan 11 2021 9:37 AM

Mike Binks:
I think that Faithlife started to develop the app at just the wrong time and with the wrong (but understandably wrong) mindset.

MIke - I think what Darrell is referring to is the Wordsearch app for mobile, not the Faithlife ones.

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