FL: What is your COOP?

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This post has 13 Replies | 2 Followers

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Robert Neely | Forum Activity | Posted: Sun, Jan 24 2021 5:12 PM

With the recent 'peaceful protests' in Bellingham, I was wondering if FL could share any high level info on your continuity of operations plan.

Thanks

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MJ. Smith | Forum Activity | Replied: Sun, Jan 24 2021 5:52 PM

As a native and elderly Pacific Northwestern I say "relax". City Hall and Faithlife headquarters are > 1/4 mile apart, Bellingham is a college town used to handling demonstrations, the recent protest was hardly a blimp on the demonstration scale (NEWS BRIEF: Protests and calls for action as large numbers remain without shelter – The Western Front (westernfrontonline.com) ), and FL has shown us the COOP throughout the Covid affair.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

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mab | Forum Activity | Replied: Sun, Jan 24 2021 7:25 PM

I humbly suggest as a community, we all pray for everyone who serves us at FL. The lid of civility that unscrewed last year isn't going back on at present but I think it just prudent to pray for all of them in season and out anyway. I love them dearly and I am sure you do too. The noise is just a reminder.

The mind of man is the mill of God, not to grind chaff, but wheat. Thomas Manton | Study hard, for the well is deep, and our brains are shallow. Richard Baxter

Posts 181
Kevin S. Coy | Forum Activity | Replied: Mon, Jan 25 2021 4:14 AM

mab:

I humbly suggest as a community, we all pray for everyone who serves us at FL. The lid of civility that unscrewed last year isn't going back on at present but I think it just prudent to pray for all of them in season and out anyway. I love them dearly and I am sure you do too. The noise is just a reminder.

Amen!

“The greatest single cause of atheism...is Christians: who acknowledge Jesus with their lips, walk out the door, and deny Him by their lifestyle. That is what an unbelieving world simply finds unbelievable.” Brennan Marshall

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Veli Voipio | Forum Activity | Replied: Mon, Jan 25 2021 5:21 AM

MJ. Smith:
Bellingham is a college town used to handling demonstrations

In Europe in the Middle Ages sometimes both students and professors went to the streets rioting - defending the academic freedom. 

This picture below is from a more peaceful situation in the student campus in Finland.

Gold package, and original language material and ancient text material, SIL and UBS books, discourse Hebrew OT and Greek NT. PC with Windows 8.1

Posts 371
xnman | Forum Activity | Replied: Mon, Jan 25 2021 10:22 AM

Relax????  I read all these posts.... downed 4 valiums with 6 cups of decaf... and sitting here cross eyed, teeth chattering from chewing off my fingernails and sweating that I'm gonna loose all this money I have invested WS now Logos. 

And I'm told to relax.... Indifferent  maybe valium is not strong enough... huh? lol

xn = Christan  man=man

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LogosEmployee
Bob Pritchett | Forum Activity | Replied: Mon, Jan 25 2021 3:09 PM

Thanks to COVID, most of us aren't even working in the office downtown... (though I miss it!)

We were able to switch to remote work very quickly, which is a good sign about our adaptability (and ability to run the business despite anything that might happen to our office buildings).

Bellingham is struggling (and arguing) about how best to help the homeless, like many cities, and that's been the focus of recent protests / incidents downtown, but I don't foresee it being an obstacle to our business operations.

In the big picture, we're not invulnerable -- no business is. And while I could outline every step we've taken to back things up, be redundant, survive a power outage, etc. you could very likely find a weakness or flaw in our plans. It's a balancing act -- we want to spend enough time and money on preparation to make it through likely scenarios, but not so much that we're hardened against very low-probability or very rare scenarios, because the cost of that level of redundancy is very high, which would diminish the resources we have to serve you in other ways.

I think it's helpful to remember (as I do about other businesses) that we have a very strong incentive to support you well and to be resilient (our livelihoods and careers!) and ALSO that we're "big enough." (A one-person company may have a very strong incentive to help you, but also have a big risk factor if that one person is hit by a bus. A company with hundreds of employees, like Faithlife, has both the means and the capacity to be less fragile.)

We stay up when the power goes out. We stay up when servers fail. We stay up when we have to stay out of the office. When we've gone down (rarely) it's been for a short time and within our capacity to address.

What if a tsunami hit the pacific northwest and took out power and Internet for four weeks, and destroyed the homes of dozens of employees simultaneously, distracting them with 'home' priorities over work?

In that case we might be down a bit longer, and inconvenience some customers. But insulating against a rare, catastrophic risk like that might not be the best use of our resources since we're not running hospital life-support systems. (Yes, I know Logos and our Faithlife tools are important to your work, but maybe not 'life-support' critical on a daily basis...)

FWIW, we use multiple public cloud solutions, have experience moving between vendors, and synchronize Logos documents/user-data between your own machines, which can work without an Internet connection as well as having their Logos data synced to the cloud. We have physical offices in three states and two countries, and remote team members all over.

We're relatively resilient, and in the scenarios in which we aren't, many of you would probably be facing bigger (and more personal) concerns as well. (A natural disaster on a regional scale, or some other crisis that interrupted normal work / life for a huge part of the population.)

Posts 181
Kevin S. Coy | Forum Activity | Replied: Mon, Jan 25 2021 3:16 PM

Thank you, Mr. Pritchett.

“The greatest single cause of atheism...is Christians: who acknowledge Jesus with their lips, walk out the door, and deny Him by their lifestyle. That is what an unbelieving world simply finds unbelievable.” Brennan Marshall

Posts 507
Robert Neely | Forum Activity | Replied: Mon, Jan 25 2021 3:18 PM

Thanks for the info Bob.  That is helpful.

I was thinking of a scenario where the destruction was localized to several buildings or a city block.

Would FL be able to recover full operations in something like days or weeks? Or no down time at all?

Thanks

Posts 5498
SineNomine | Forum Activity | Replied: Mon, Jan 25 2021 7:39 PM

Bob Pritchett:
(A one-person company may have a very strong incentive to help you, but also have a big risk factor if that one person is hit by a bus. A company with hundreds of employees, like Faithlife, has both the means and the capacity to be less fragile.)

I still hope that none of you get hit by a bus.

Bob Pritchett:
We have physical offices in three states and two countries

What's the other country?

Bob Pritchett:
We're relatively resilient

Yes

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Mike Binks | Forum Activity | Replied: Tue, Jan 26 2021 2:32 AM

xnman:

Relax????  I read all these posts.... downed 4 valiums with 6 cups of decaf... and sitting here cross eyed, teeth chattering from chewing off my fingernails and sweating that I'm gonna loose all this money I have invested WS now Logos. 

And I'm told to relax.... Indifferent  maybe valium is not strong enough... huh? lol

Burns Night and you resort to valium! No class.    ;-)

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

Posts 371
xnman | Forum Activity | Replied: Tue, Jan 26 2021 6:48 AM

I too, want to thank Mr Pritchett for his time in answering this. 

And to Mike Binks ---- No class? What is class anyway? lol.  I had class one time... when I was in school... in fact, I had several of them!  I hope all is well across the pond! Geeked

xn = Christan  man=man

Posts 331
DMB | Forum Activity | Replied: Tue, Jan 26 2021 7:05 AM

xnman ... confirming Mr Pritchett's reference to offline use, my Logos7's been on his own for a couple years now, and happy as a clam. Libby (L3) just passed her 18th birthday, and is still snappy and happy. FL software seems pretty bullet-proof.

BW is also tooling along, similar to Libby. I presume WS didn't do an 'eternal' sign-off (or maybe  works with any compatible system over time).

Posts 371
xnman | Forum Activity | Replied: Tue, Jan 26 2021 11:34 AM

DMB --- Thanks.

I believe you are correct about WS. From what I've read about FaithLife handline it, it will be around as long as it can run on a system.

xn = Christan  man=man

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