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This post has 13 Replies | 2 Followers

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Robert Peters | Forum Activity | Posted: Sat, Feb 13 2021 7:26 AM

Whenever I try to open sentence diagrams like lsgnt(lexham sentence analysis or Cascadia sentence graphs. Logos closes. Anyone else have this problem? 

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Forum MVP
Dave Hooton | Forum Activity | Replied: Sat, Feb 13 2021 7:37 AM

Please upload logs and provide details of your system e.g. Mac/Windows, Logos 9?

Dave
===

Windows 11 & Android 8

Posts 9
Luke Lu | Forum Activity | Replied: Sat, Feb 13 2021 2:18 PM

1220.Logos.zip

I have the same problem; with the webapp it shows "check back soon".

 

Posts 9
Luke Lu | Forum Activity | Replied: Sat, Feb 13 2021 2:19 PM

this happens after I install the free logos 9 upgrade.

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Robert Peters | Forum Activity | Replied: Sun, Feb 14 2021 6:21 AM

very interesting no logs since 2019.... 

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Forum MVP
JT (alabama24) | Forum Activity | Replied: Sun, Feb 14 2021 6:34 AM

You must enable logging. 

macOS, iOS & iPadOS | Logs |  Install

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NB.Mick | Forum Activity | Replied: Sun, Feb 14 2021 7:46 AM

Robert Peters:

Whenever I try to open sentence diagrams like lsgnt(lexham sentence analysis or Cascadia sentence graphs. Logos closes. Anyone else have this problem? 

This is a known bug, as far as I know not yet fixed. You need to set the resource background color to something other than "Windows default" - such as white - and it will be okay.

Running Logos 9 latest (beta) version on Win 10

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Robert Peters | Forum Activity | Replied: Sun, Feb 14 2021 8:34 AM

How do i do that? 

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Forum MVP
NB.Mick | Forum Activity | Replied: Sun, Feb 14 2021 8:57 AM

Robert Peters:

How do i do that? 

Running Logos 9 latest (beta) version on Win 10

Posts 691
Robert Peters | Forum Activity | Replied: Sun, Feb 14 2021 8:58 AM

Now it wont start it just shuts down. Changed to black then back to white 

Posts 691
Robert Peters | Forum Activity | Replied: Sun, Feb 14 2021 9:00 AM

Now it wont start. I changed ut to black then white now it closes on started

Posts 12524
Forum MVP
NB.Mick | Forum Activity | Replied: Sun, Feb 14 2021 9:59 AM

Robert Peters:

Now it wont start. I changed ut to black then white now it closes on started

Have you started Logos with CTRL held down? You'll need to logon, and Logos will start to a blank layout, i.e. it won't open any resource that crashes. If it crashes, again, post logs (see http://wiki.logos.com/diagnostic_logging  )

Running Logos 9 latest (beta) version on Win 10

Posts 9
Luke Lu | Forum Activity | Replied: Sun, Feb 14 2021 3:10 PM

Thanks, set the background color to Paper and it works for me now. 

Posts 691
Robert Peters | Forum Activity | Replied: Mon, Feb 15 2021 5:17 AM

Thank you so much! It works now. 

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