Clicking on a scripture reference opens a second window of a resource.

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Rev. Don Godwin | Forum Activity | Posted: Tue, Mar 9 2021 9:53 AM

Hi all... here is my problem: Often, when I am reading any resource, with my preferred Bible already open (NIV1984, as it happens), if I click on a scripture reference, Logos opens a *second* window of my Bible resource. So now I have two NIV1984 windows open.

If I *close* that newly opened window and click on the reference again, the same thing usually happens. Maybe two or three (or more) times, same thing happens. But eventually, clicking on the Bible reference does what I wanted it to—it goes to the reference in my *already open* Bible.

Restarting the app or the Mac doesn't solve the problem, nor does shutting down.

This is annoying. Been having this happen for years, through every (Mac) OS, and on several different machines. Any clues would be appreciated so much.

Don Godwin

Posts 34
Rev. Don Godwin | Forum Activity | Replied: Tue, Mar 9 2021 9:57 AM

I forgot to mention that the same thing happens with *any* resource. In other words, if I'm reading a given monograph, and click on a selection in the Contents page, it will usually open a *second* copy of the same book... so that now I've got two copies of the book open. I'm sure I'm missing something obvious, but I'd love to get Logos to stop doing this.

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Graham Criddle | Forum Activity | Replied: Tue, Mar 9 2021 10:15 AM

Hi Don

This sounds very strange and, I expect, frustrating.

I don't see this on my MacBook and have never seen this behaviour in Logos as far as I can remember.

And I can't think of any explanation so can't suggest anything to fix it!

Hopefully someone else will be able to provide some more insight

Graham

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JT (alabama24) | Forum Activity | Replied: Tue, Mar 9 2021 10:28 AM

Graham Criddle:

I don't see this on my MacBook and have never seen this behaviour in Logos as far as I can remember.

And I can't think of any explanation so can't suggest anything to fix it!

Neither can I... 

My suggestion would be to enable logging, restart logos, replicate the issue, grab the logs and post them here. A techie will need to evaluate them. If you know how to create video captures that might be interesting too. 

macOS, iOS & iPadOS | Logs |  Install

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Jack Caviness | Forum Activity | Replied: Tue, Mar 9 2021 12:27 PM

Graham Criddle:
I don't see this on my MacBook and have never seen this behaviour in Logos as far as I can remember.

Logos 9.3 Mac OS 11.0.1

I have seen similar behavior, even when I have a panel opened with my preferred Bible and the panel set to "Send Hyperlinks Here," Logos sometimes opens a new panel with the same Bible. You are correct that this is frustrating—and quite irritating. I have not reported this behavior as it is quite random.

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Levi Durfey | Forum Activity | Replied: Tue, Mar 9 2021 12:41 PM

Jack Caviness:
Logos sometimes opens a new panel with the same Bible. You are correct that this is frustrating—and quite irritating. I have not reported this behavior as it is quite random.

I've seen the duplicate Bible open when I accidentally jiggle my finger on the trackpad (i've got a mild nervous twitch) at the exact moment I click on the link. Then the duplicate Bible opens either in the same pane as I'm reading or splits the pane in two with the new Bible on one-half.

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MJ. Smith | Forum Activity | Replied: Tue, Mar 9 2021 2:43 PM

Rev. Don Godwin:
Hi all... here is my problem: Often, when I am reading any resource, with my preferred Bible already open (NIV1984, as it happens), if I click on a scripture reference, Logos opens a *second* window of my Bible resource. So now I have two NIV1984 windows open.

I reported the same problem on a PC a couple of weeks ago. Philana pointed out that this happens when your mouse is in motion still - i.e. is not interpreted as a simple click but as a "drag-and-drop". My first reaction was "I don't do that" ... but after a couple of weeks of observation "I do do that" and am successfully training myself to clearly click ... Of course, I recover my dignity by blaming it on the infirmities of age Wink

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 1562
PL | Forum Activity | Replied: Tue, Mar 9 2021 2:56 PM

I think you have to click on the upper-right hand corner 3-dot menu on your NIV 1984 window, select "Send hyperlinks here", then the clicks on biblical references will go to that window.

Posts 34
Rev. Don Godwin | Forum Activity | Replied: Tue, Mar 9 2021 3:58 PM

Hmm... someone else (earlier in this thread) mentioned the "send hyperlinks here" bit. First time I've noticed that, and I've been using other parts of that pane for a dozen years. I will try this (though it seems odd that the app would assume a user wouldn't want that set by default). Many thanks, I'll let you know how it goes.

Posts 34
Rev. Don Godwin | Forum Activity | Replied: Tue, Mar 9 2021 4:06 PM

Okay... problem still occurring. I will try to publish a log, as someone suggested. Thanks again.

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JT (alabama24) | Forum Activity | Replied: Tue, Mar 9 2021 4:27 PM

Rev. Don Godwin:
I will try to publish a log

Did you consider MJ's post? If that doesn't appear to be the issue, than logs would be needed. 

macOS, iOS & iPadOS | Logs |  Install

Posts 34
Rev. Don Godwin | Forum Activity | Replied: Tue, Mar 9 2021 4:32 PM

I did, yes... I guess anything's possible, but I don't think that's it. Hopefully it isn't too difficult to do a log... (I'll look into it). Thanks.

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Sean | Forum Activity | Replied: Tue, Mar 9 2021 4:42 PM

I've had this problem for a long time too. Just recently I discovered it is as others have noted--if you move the mouse even a bit while clicking it counts as a drag and drop and opens a new window. I really don't think there is anything more to it than that.

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JT (alabama24) | Forum Activity | Replied: Tue, Mar 9 2021 5:51 PM

Sean:
I really don't think there is anything more to it than that.

If that is the case, than the solution would lie potentially in mouse / trackpad settings. 

macOS, iOS & iPadOS | Logs |  Install

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MJ. Smith | Forum Activity | Replied: Tue, Mar 9 2021 6:23 PM

Rev. Don Godwin:
I guess anything's possible, but I don't think that's it.

Sounds like me until I starting watching very carefully ...Embarrassed

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 34
Rev. Don Godwin | Forum Activity | Replied: Wed, Mar 10 2021 2:34 PM

If so, that's a little unfortunate, because my mouse settings work fine for everything else... no "unintended windows" etc. in any other app, that I can think of. (But I'll play around with this as has been suggested.) I appreciate all the responses to this!

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Levi Durfey | Forum Activity | Replied: Wed, Mar 10 2021 2:44 PM

Rev. Don Godwin:
my mouse settings work fine for everything else... no "unintended windows" etc. in any other app

I don't have any issues in other apps either (with my trackpad), it's just that Logos seems to me to be a little oversensitive to a slight jiggle when I click.

Curious—is the new Bible pane opening as a new tab in the same pane as the resource that you are clicking the link on? Or does it split the same pane? Or does it open as a new tab in an entirely new pane?

If it's the last, then I suspect that it is not a problem with jiggling the mouse/trackpad.

Posts 34
Rev. Don Godwin | Forum Activity | Replied: Wed, Mar 10 2021 3:50 PM

Great question. Answer: It has done all three variously, in fact I wasn't entirely sure, so I did some testing and was able to verify that within a few minutes. As far as the possibility some have mentioned, e.g., that I might be inadvertently causing a new window to open by drag-clicking on the hyperlink... I really (again) don't think this is the case. I'm not saying I'm incapable of the occasional unsteady click; however I have done tests with multiple back-to-back clicks wherein three (or however many) clicks don't open the new window and the next one--identical in weight, speed, etc.--does. And although I can easily create the issue by dragging mid-click,  I was surprised to note that this is not 100% reliable, and that doesn't make sense. I'm at a loss.

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Mike Binks | Forum Activity | Replied: Thu, Mar 11 2021 12:13 AM

Rev. Don Godwin:
I was surprised to note that this is not 100% reliable, and that doesn't make sense. I'm at a loss.

I don't have this problem having long given up the mouse for a trackpad. You might try a trackpad and see if it performs better for you?

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

Posts 34
Rev. Don Godwin | Forum Activity | Replied: Thu, Mar 11 2021 8:48 AM

Interesting thought. Unfortunately I use a big external monitor, which in turn, due to my situation, requires closing my laptop lid, making my trackpad unavailable.

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