Almost ALL resources downloaded reverted to "Not Downloaded" state

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Posts 164
DivineCordial | Forum Activity | Posted: Wed, Mar 31 2021 1:55 PM

I have a large library which was entirely downloaded to my iPad. Today I noticed that all but 34 resources have reverted to a "Not Downloaded" state and are no longer available for opening when not connected online. However, Logos is still using the space required for these resources.

Is there a simple fix for this? Redownloading this library will take a long time.

Logos Ipad Downloaded Notdownloaded



Logos Ipad Space Used

Logos 9 | Faithlife Connect Essentials
27" Win10 (21H1) AMD FX-8350 (4GHz) 16GB DDR3 2x500SSD 1x240SSD 2x3TBHDD
rMBP13" macOS 10.15.7 i7 (2.9GHz) 8GB DDR3 512SSD
iPadPro (2020) iPadOS 14.6 | iPhoneXR iOS 14.6

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JT (alabama24) | Forum Activity | Replied: Wed, Mar 31 2021 2:08 PM

DivineCordial:
Is there a simple fix for this?

Unfortunately, no. What you have experienced here is a prime example of why I encourage people to be judicious in their downloads. You can wait to see if there is a fix, but in all likelihood, you will need to delete the app. If iPadOS doesn't release that memory, then you are in a real bind and will need to perform a clean install of the OS. That has happened to me on more than one occasion while I was beta testing. Hopefully it won't be the case for you. Tongue Tied

macOS, iOS & iPadOS | Logs |  Install

Posts 164
DivineCordial | Forum Activity | Replied: Wed, Mar 31 2021 2:14 PM

Perhaps Faithlife should add a maintenance command to repair such issues? This would save a lot of hassle. Attempted the "rebuild index" command but so far it has not changed the results.

Logos 9 | Faithlife Connect Essentials
27" Win10 (21H1) AMD FX-8350 (4GHz) 16GB DDR3 2x500SSD 1x240SSD 2x3TBHDD
rMBP13" macOS 10.15.7 i7 (2.9GHz) 8GB DDR3 512SSD
iPadPro (2020) iPadOS 14.6 | iPhoneXR iOS 14.6

Posts 29731
Forum MVP
JT (alabama24) | Forum Activity | Replied: Wed, Mar 31 2021 2:48 PM

Did you do a full shut down and restart of the device? The next option is to send logs in to FL. 

macOS, iOS & iPadOS | Logs |  Install

Posts 164
DivineCordial | Forum Activity | Replied: Wed, Mar 31 2021 4:03 PM

Yes, I tried closing all apps, including Logos, powering down the device, and starting it up again.


I haven't sent a report to Faithlife yet.

Logos 9 | Faithlife Connect Essentials
27" Win10 (21H1) AMD FX-8350 (4GHz) 16GB DDR3 2x500SSD 1x240SSD 2x3TBHDD
rMBP13" macOS 10.15.7 i7 (2.9GHz) 8GB DDR3 512SSD
iPadPro (2020) iPadOS 14.6 | iPhoneXR iOS 14.6

Posts 5416
David Paul | Forum Activity | Replied: Wed, Mar 31 2021 5:45 PM

Is this an iOS only issue or does it affect Android devices too?

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JT (alabama24) | Forum Activity | Replied: Wed, Mar 31 2021 7:57 PM

Sorry David, I don’t know. 

macOS, iOS & iPadOS | Logs |  Install

Posts 705
LogosEmployee
Joe McCune (Faithlife) | Forum Activity | Replied: Thu, Apr 1 2021 8:26 AM

DC, if you have not already done so, please send your logs, so that we can investigate further.

1. Open the app.
2. Tap the Menu icon (this icon has three horizontal lines).
3. Tap Help.
4. Press “Report a Problem”

Posts 164
DivineCordial | Forum Activity | Replied: Thu, Apr 1 2021 11:14 PM

Faithlife support suggested I sync Logos over Wi-Fi as outlined in this link 

https://support.logos.com/hc/en-us/articles/360038554891-Verifying-Logos-Bible-is-Synced?source=search&auth_token=eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjo2MjAzMDQsInVzZXJfaWQiOjQxMzU5NzgyOTM3MiwidGlja2V0X2lkIjoxMDgyMSwiY2hhbm5lbF9pZCI6NjMsInR5cGUiOiJTRUFSQ0giLCJleHAiOjE2MTk4OTg2MjF9.BljGrL16uqtFuRWq7VxRe2QkkuB-ebKLnpJjiqq2bP

The process took about 2 hours on my 3.3 Mbps download / 864 Kbps upload. Much faster than downloading the entire library again.

Logos 9 | Faithlife Connect Essentials
27" Win10 (21H1) AMD FX-8350 (4GHz) 16GB DDR3 2x500SSD 1x240SSD 2x3TBHDD
rMBP13" macOS 10.15.7 i7 (2.9GHz) 8GB DDR3 512SSD
iPadPro (2020) iPadOS 14.6 | iPhoneXR iOS 14.6

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