Failed to Get Thumbnails From Video - Create New Default Lyric Template

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Kevin A. Purcell | Forum Activity | Posted: Thu, Apr 8 2021 1:42 PM

I'm trying to create a new Lyric Smart Media Template, I uploaded a looping video in MP4 HD format. But after I arrange things the way I like I get an error that says "failed to get thumbnails from the video". I can't upload anyway

.Screen Shot 2021-04-08 At 4.39.32 PM

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MJ. Smith | Forum Activity | Replied: Sat, Apr 10 2021 4:39 PM

bump 15

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Jordan Sjodin | Forum Activity | Replied: Tue, Apr 13 2021 11:47 AM

Hi, Kevin, sorry for the frustrating experience. Can you give us the name of the video you imported, and we can take a look and see whats up. Also, if you haven't already, can you reproduce the issue, and then go to Help > Submit logs?

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