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Mike Binks | Forum Activity | Posted: Thu, Apr 15 2021 2:45 AM

Presentation Team – Rev'd Mike Binks

Church Group – Corby St Ninian's

Presentation – 210418 Rev'd Mike Luke 24:36b-48

Constant Crash on iMac. 11.2.3
Proclaim 3.1.0060

The crashes started after I had begun doing bulk colour changes to the text in the 'Notices' section using the colour picker to match the colour of the heading. All the notices slides were selected. I had moved the colour picker off the Proclaim window so that it was sitting on the desktop to one side.

I have restarted the computer.

I have duplicated the presentation (how do you tell which the duplicate is?)

The crash does not occur on my MacBook Pro running the same versions of the software.

Update – the crash stopped happening once I closed the colour picker.

Below is the crash report.

Please advise.

Process: Proclaim [1421]
Path: /Applications/Proclaim.app/Contents/MacOS/Proclaim
Identifier: com.logos.Proclaim
Version: 3.1.0.0060 (311.0.60)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Proclaim [1421]
User ID: 501

Date/Time: 2021-04-15 10:28:50.603 +0100
OS Version: macOS 11.2.3 (20D91)
Report Version: 12
Anonymous UUID: 3415C8F1-7A1D-C03D-8669-0032BEEB7694


Time Awake Since Boot: 560 seconds

System Integrity Protection: enabled

Crashed Thread: 0 CrBrowserMain Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_INSTRUCTION (SIGABRT)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
Crashing on exception: Cannot remove an observer <AnnouncementServiceItemEditorPaneController 0x600002fcaa40> for the key path "isKeyboardFocusWithin" from <TextFieldPanel 0x7ffbc0e45270> because it is not registered as an observer.
abort() called

Application Specific Backtrace 1:

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

Posts 74
Sean Metcalfe(Faithlife) | Forum Activity | Replied: Thu, Apr 15 2021 6:48 AM

Hi Mike,

Thanks for the report, I'm sorry to hear you're crashing. Would you mind submitting your log files from that computer so we can further investigate: https://support.faithlife.com/hc/en-us/articles/360007374731-How-Do-I-Submit-Log-Files-

Posts 5364
Forum MVP
Mike Binks | Forum Activity | Replied: Thu, Apr 15 2021 7:45 AM

1781.Proclaim Logs.zip

Thanks Sean

Logs duly submitted

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

Posts 74
Sean Metcalfe(Faithlife) | Forum Activity | Replied: Thu, Apr 15 2021 10:28 AM

awesome, thanks Mike. We will take a look and get back to you.

Posts 5364
Forum MVP
Mike Binks | Forum Activity | Replied: Thu, Apr 15 2021 11:13 AM

Sean Metcalfe (Faithlife):

awesome, thanks Mike. We will take a look and get back to you.

It does seem that the crash is triggered by the colour picker and may well be due to moving the colour picker to a position on the desktop.

The Proclaim 'Colour Picker' is similar to this. I was using the 'eye dropper' to match colours.Screenshot 2021-04-15 At 19.11.37

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

Posts 144
LogosEmployee
Brandon Adent (Faithlife) | Forum Activity | Replied: Thu, May 13 2021 8:36 AM

Hi Mike,

Thanks for the report. I looked into this a bit, and while I can't get the crash with the picker outside the bounds of the app, I do get into a strange state where the color picker is the only thing I can control with regards to Proclaim. The app doesn't crash or hang, just goes unresponsive.

As long as I keep the picker inside the bounds of the app, everything works fine.

Thanks again for the report, I've made a case to address this.

Posts 5364
Forum MVP
Mike Binks | Forum Activity | Replied: Thu, May 13 2021 11:13 AM

Thanks Brandon

I just tried it again this evening without a problem. I'll let you know if it rears its ugly head again.

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

Posts 5364
Forum MVP
Mike Binks | Forum Activity | Replied: Sat, Jul 3 2021 12:46 AM

Mike Binks:

Thanks Brandon

I just tried it again this evening without a problem. I'll let you know if it rears its ugly head again.

It just reared its ugly head again.

This time as I was using the colour picker (droplet) to pick up a colour from one slide and transfer it to a new slide.

I sent logs yesterday via the programme.

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

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