Logos 9.4.0.0009 MAC Crashes after a few minutes using the Sentence Diagramming Tool

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This post has 18 Replies | 2 Followers

Posts 15
jwj | Forum Activity | Posted: Thu, Apr 29 2021 12:05 PM

The Sentence Diagramming tool stops responding after a few minutes of editing a diagram, presents the Spinning Pinwheel of Death, and the Logos App unceremoniously quits. Happens every time, regardless of the Sentence Diagram document I have open. I believe this has been happening on earlier releases, too.

Logos 9.4.0.0009 on Big Sur 11.3

Log file attached.

8883.LogosLog Crash Diagram.log

Posts 33424
Forum MVP
MJ. Smith | Forum Activity | Replied: Sat, May 1 2021 5:00 PM

weekly bump process 12

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 15
jwj | Forum Activity | Replied: Sat, May 1 2021 6:58 PM

Hello MJ,

I'm afraid I could not make sense of the laconic reply. Perhaps you mean “process 12” is a persistent problem to which you are once again calling attention?

Posts 33424
Forum MVP
MJ. Smith | Forum Activity | Replied: Sat, May 1 2021 7:08 PM

in forums "to bump" means to bring a post back to the top of the display in hopes that it receives attention. I do this every weekend for posts in the last two weeks or so that have gotten no answers. The 12 is simply so the forum software doesn't kick it out as "spam" - each message must be unique so I add a number, or letter, or suffix, or synonym on whim ...

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 15
jwj | Forum Activity | Replied: Sat, May 1 2021 7:19 PM

Aha. Thanks for the explanation! Let's hope the thread gets noticed!

Posts 11
Bryan L. Kent | Forum Activity | Replied: Sat, Jun 26 2021 5:41 AM

Adding my experience to the list...Sentence Diagramming module seems to be the source of crashing. While diagramming any quick scroll up or down or left or right seems to trigger the crash.

macOS Big Sur 11.4

Logos Bible Software 9.5 SR-1

9.5.0.0019


Posts 3643
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Mon, Jun 28 2021 10:36 AM

Hi JWJ,

I'm having trouble reproducing this. Could you include a screenshot of your Sentence Diagram and even a screen recording so I can see exactly what you are doing?

Posts 15
jwj | Forum Activity | Replied: Tue, Jun 29 2021 8:52 AM

Hi Philana,

Even after the upgrade to 9.5.0.0019, the problem persists. Scrolling around in a sentence diagram, especially once the lower boundary of the existing diagram is reached, seems to be the problem. In the attached screen recording, the Logos app quits suddenly. In other instances, Logos will display the Spinning Pinwheel Of Death and stop responding. Once this happens, the only option is force-quitting the app.8311.Untitled.mp4

Posts 11
Bryan L. Kent | Forum Activity | Replied: Mon, Jul 19 2021 5:40 AM

Morning everyone!

Logos continues to crash when utilizing the Sentence Diagramming tool. To replicate all one needs to do is open Logos, then open an existing diagram and simply scroll up or down or left or right and it crashes.

Logos 9.6.0.24 (62006.0.24)

Mac OS Big Sur version 11.4

A crash report is attached.

4848.Logos Crash report - July 19.pdf

Thanks,

Bryan

Posts 11

A few days later and another crash. See attached report.

Logos 9.6.0.24 (62006.0.24)

Mac OS Big Sur version 11.4

1323.Logos Crash report2pdf.pdf

Thanks,
Bryan

Posts 11
Bryan L. Kent | Forum Activity | Replied: Thu, Jul 22 2021 1:01 PM

A few days later and another crash. See attached report.

Logos 9.6.0.24 (62006.0.24)

Mac OS Big Sur version 11.4

1323.Logos Crash report2pdf.pdf

Thanks,
Bryan

Posts 11
Bryan L. Kent | Forum Activity | Replied: Tue, Jul 27 2021 5:40 AM

Logos Continues to crash when using the Sentence Diagramming tool after upgrading to macOS Big Sur 11.5

Logos 9.6.0.24 (62006.0.24) 

macOS Big Sur 11.5

As anyone else still experiencing this?
Crash report attached.

Thanks!
Bryan

4201.Logos Crash Report - 7.25.21.pdf

Posts 11
Bryan L. Kent | Forum Activity | Replied: Thu, Jul 29 2021 5:01 AM

Happy Thursday...another crash. 

Logos 9.6.0.24 (62006.0.24)

macOS Big Sur 11.5



See attached crash report.0385.Logos Crash Report - 7.29.21.pdf

Posts 11
Bryan L. Kent | Forum Activity | Replied: Thu, Jul 29 2021 5:03 AM

Happy Thursday...still crashing.

Logos 9.6.0.24 (62006.0.24) 

macOS Big Sur 11.5

Thanks!
Bryan

3201.Logos Crash Report - 7.29.21.pdf

Posts 11
Bryan L. Kent | Forum Activity | Replied: Thu, Jul 29 2021 6:04 AM

Happy Thursday, again! 😎

This crash happened after a Mac shutdown and startup. Simply opened an existing diagram…began to scroll down. Spinning wheel of death preceded a crash in 15-20 seconds.

Does anyone actually read these btws??? What is the air-speed velocity of an unladen swallow??? 🥥

I can be reached at {Bryan removed email}  - or by message from an African swallow.

Crash report attached.3531.Logos Crash report - 7.29.21 - 2nd crash.pdf

Posts 33424
Forum MVP
MJ. Smith | Forum Activity | Replied: Thu, Jul 29 2021 9:48 AM

Yes, they are being read ... however, I'm not an computer Apple type - but I went to high school in Washington Apple country. That doesn't seem to help me read Mac Logs. Many people are leery of putting their email in forum posts because of spam and bots and other naughty things. Be patient and someone with Mac skills should get to you - remember this is peer-to-perr forums so ...

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 11
Bryan L. Kent | Forum Activity | Replied: Thu, Jul 29 2021 9:55 AM

MJ,

Thanks very much for the reply and the helpful information. New to these parts, so appreciate the orientation. 🤓

MJ. Smith:

Yes, they are being read ... however, I'm not an computer Apple type - but I went to high school in Washington Apple country. That doesn't seem to help me read Mac Logs. Many people are leery of putting their email in forum posts because of spam and bots and other naughty things. Be patient and someone with Mac skills should get to you - remember this is peer-to-perr forums so ...

I look forward to any future help from anyone.

Thanks!

Bryan

Posts 29797
Forum MVP
JT (alabama24) | Forum Activity | Replied: Thu, Jul 29 2021 10:34 AM

Bryan L. Kent:
Does anyone actually read these btws???

Several things: 

  1. As MJ stated, the forums are a means for crowd-sourced user support. FL employees do post and respond... sometimes. But it is not a primary means of communication with FL. If you need/desire communication with them, best to call. 
  2. It is best to create your own thread. Your issue may or may not be related to the OP, and he or she may not want to keep getting notifications for replies to you. It would be perfectly fine to create a link to this thread. 
  3. The logs that are really needed are your logos.log files. Please see my signature line. 

macOS, iOS & iPadOS | Logs |  Install

Posts 11
Bryan L. Kent | Forum Activity | Replied: Thu, Jul 29 2021 10:51 AM

JT,

Sincere thanks for this help! 🤓 My reply to MJ has yet to be approved - but I am new to these parts and truly appreciate the response and the details on submitting the log report.

I also did create a new thread this morning after the second crash and just after adding the 2nd reply. So, I am glad you confirmed that as a good practice.

Thanks!

Bryan

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