Bug: Cannot create a new sermon in 9.5 Beta 2

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Mark Smith | Forum Activity | Posted: Fri, Apr 30 2021 9:27 PM

When I open a new sermon document, the document is unresponsive. If I try to create a new blank sermon from Sermon Manager nothing happens.

Pastor, North Park Baptist Church

Bridgeport, CT USA

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Graham Criddle | Forum Activity | Replied: Fri, Apr 30 2021 10:19 PM

That’s strange.

I created one from Sermon Manager yesterday and it worked fine 

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Mark Smith | Forum Activity | Replied: Sat, May 1 2021 7:21 AM

I don’t use the tool regularly so don’t know if I would have had trouble earlier. It simply doesn’t work. (I last used it back in November.)

Pastor, North Park Baptist Church

Bridgeport, CT USA

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Philana R. Crouch | Forum Activity | Replied: Tue, May 4 2021 12:28 PM

Mark Smith:

I don’t use the tool regularly so don’t know if I would have had trouble earlier. It simply doesn’t work. (I last used it back in November.)

Is it possible that you lost the license to it?

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Mark Smith | Forum Activity | Replied: Tue, May 4 2021 12:41 PM

Philana R. Crouch:
Is it possible that you lost the license to it?

Not sure and if so, not sure why that would happen.

Pastor, North Park Baptist Church

Bridgeport, CT USA

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Mark Smith | Forum Activity | Replied: Tue, May 4 2021 5:01 PM

I supposedly have a license, so that would not appear to be the issue:

2021-05-04 19-58-07

Pastor, North Park Baptist Church

Bridgeport, CT USA

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Mark Smith | Forum Activity | Replied: Thu, May 6 2021 11:11 AM

BUMP: Still no love from Sermon Builder for new sermons. It simply doesn't respond to inputs. Old sermons can be edited.2021-05-06 14-08-16

This is what I get when I select New Sermon from the Docs menu. No grayed-in Heading 1, no info panel on the right (note that the i in the circle had been activated). Nothing works. This may not be a beta problem, so should I report it elsewhere to get some eyes on the problem?

Pastor, North Park Baptist Church

Bridgeport, CT USA

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MJ. Smith | Forum Activity | Replied: Thu, May 6 2021 11:56 AM

I would suggest taking it directly to customer tech services

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

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Pater Noster | Forum Activity | Replied: Thu, May 6 2021 12:19 PM

I don't use Sermons a lot, but seeing this I tried with Verbum/Mac 9.5. Beta 3. I get the same thing. When selecting New Homily (the wording in Verbum), I get a similar pane - nothing works in it. This is not specific to just Mark's installation.

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Austin Bush | Forum Activity | Replied: Thu, May 6 2021 12:59 PM

Thank you for reporting this.  We will begin pursuing this internally right away with a high priority.  I will be back in touch when an update on this matter is available.

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Mark Smith | Forum Activity | Replied: Thu, May 6 2021 1:00 PM

Pater Noster:
I get the same thing.

Thanks for the confirmation of the problem.

Pastor, North Park Baptist Church

Bridgeport, CT USA

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Mark Smith | Forum Activity | Replied: Thu, May 6 2021 1:01 PM

Austin Bush:

Thank you for reporting this.  We will begin pursuing this internally right away with a high priority.  I will be back in touch when an update on this matter is available.

Thank you, Austin.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 5922
SineNomine | Forum Activity | Replied: Thu, May 6 2021 3:57 PM

Pater Noster:
I tried with Verbum/Mac 9.5. Beta 3. I get the same thing.

Likewise on Windows.

Please use descriptive thread titles to attract helpful posts & not waste others' time. Thanks!

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LogosEmployee

I've sent you all an email to ask for your log files. That will help us get a quick fix out. 

Thanks!

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SineNomine | Forum Activity | Replied: Thu, May 6 2021 4:26 PM

David Schwegler (Faithlife):
I've sent you all an email to ask for your log files.

In your inbox.

Please use descriptive thread titles to attract helpful posts & not waste others' time. Thanks!

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LogosEmployee

Thanks everyone. We've identified the issue and are working on a fix.

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Mark Smith | Forum Activity | Replied: Thu, May 6 2021 6:33 PM

David Schwegler (Faithlife):

Thanks everyone. We've identified the issue and are working on a fix.

Thanks. That was fast. Appreciated!

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 399
LogosEmployee

We've fixed the issue and it will be coming in the next Logos / Verbum Desktop beta release (next Tuesday).

If you need to create a new Sermon / Homily in the meantime, you can use the Logos / Verbum web app (app.logos.com / app.verbum.com), which has Sermon Builder / Homily Builder (a few small features of it are missing but it's mostly the same experience as Desktop).

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Mark Smith | Forum Activity | Replied: Fri, May 7 2021 4:39 PM

Thank you for the quick response.

Pastor, North Park Baptist Church

Bridgeport, CT USA

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LogosEmployee

You're welcome, happy to help! :) Have a nice weekend.

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