FSB & L9 Crashing consistently with community notes

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Jamie Murray | Forum Activity | Posted: Sun, May 2 2021 10:13 PM

My iPhone XR, iPad current gen, and my wife’s iphone X are crashing when trying to access community notes for any group (not just our church’s). Any idea what might be configured wrong? I can’t find anyone experiencing this same issue, so I’m assuming it’s some configuration on our church’s end that’s causing this issue. 

Any ideas?

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JT (alabama24) | Forum Activity | Replied: Mon, May 3 2021 8:38 AM

Jamie Murray:
Any ideas?

My first thought is that a note might be corrupted, or somehow incompatible with mobile. Have you tried viewing the note on your desktop? Web App? Do you have access to any other community notes other than the ones in question? 

macOS, iOS & iPadOS | Logs |  Install

Posts 4
Jamie Murray | Forum Activity | Replied: Mon, May 3 2021 9:24 AM

The community notes do work on the FSB browser app. Our devices, however, crash even when we are attempting to view the default Faithlife TV/Sites/Proclaim community notes.

I can confirm that there is at least one community note for our church.

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Joe McCune (Faithlife) | Forum Activity | Replied: Mon, May 3 2021 10:33 AM

Jamie, I am sorry to hear that you have been having these problems.

Please send us your logs.  It would also be helpful if your wife could also send logs from her device as well.

1. Open the app.
2. Tap the Menu icon (this icon has three horizontal lines).
3. Tap Help.
4. Press “Report a Problem”

Posts 4
Jamie Murray | Forum Activity | Replied: Mon, May 3 2021 10:37 AM

No worries -- just sent it off. Will have her do the same.

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